Payments Operations Analyst

About this role

Join the Sony Engagement Platform Services (SEPS) Team, where innovation meets collaboration in the dynamic world of digital engagement. At SEPS, we are building the next-generation platform that powers how fans connect with the content—and the creators—they love. Our mission is to unlock meaningful, data-driven engagement across Sony’s entertainment ecosystem, from games and anime to music, film, and live experiences—empowering both internal teams and external partners to build at scale. Our mission is to create a world-class engagement platform that not only enhances existing revenue streams but also drives new opportunities through a robust ecosystem of partners and creators. By decoupling application development from platform services, we empower our teams to deliver exceptional solutions with agility and efficiency.  If you are passionate about shaping the future of digital engagement and want to be part of a vibrant community that values creativity and collaboration, we invite you to explore the exciting opportunities within our team. Together, we will shape the future of fan experiences and define the foundation for what’s possible in the realm of engagement. To learn more visit: www.sony.com/en/SonyInfo/technology/stories/entries/sep_introduction/

POSITION SUMMARY

We are seeking a Payments Operations Analyst to support the Sony Engagement Platform, helping Sony operating companies consume Sony Enteractive Entertainment's payment orchestration capabilities and related commerce services globally. This role   sits at the intersection of platform operations and   OpCo   activation, focusing   on payment performance monitoring, operational reporting, onboarding readiness, issue coordination, testing   support   and process documentation.  

The successful candidate will work closely with Sony Interactive Entertainment Global Payments, Sony Engagement Platform, product, engineering, risk,   fraud   and regional business teams to help ensure payment services are operationally reliable,   measurable   and scalable. This role requires strong attention to detail, analytical curiosity, sound operational   judgement   and the ability to turn payment data and operational feedback into clear actions.  

Overall, we are looking for an individual who is passionate about our brand and what they do, has a high sense of integrity and excels in building strong relationships by deeply caring about others, including our customers.  

JOB RESPONSIBILITIES  

• Monitor payment performance, transaction trends and operational indicators for Sony   operating   companies, producing operational reporting and issue tracking that helps   identify   anomalies, processing issues, customer   friction   and optimisation opportunities.  

• Prepare regular and ad hoc reporting covering payment performance, onboarding status, operational risks, open   issues   and follow-up actions.  

• Partner with Sony Interactive Entertainment Global Payments   and   Sony Engagement Platform stakeholders to interpret payment data and translate findings into practical recommendations.  

• Support onboarding and readiness activities, including Payment Service Provider (PSP)   setup, configuration, testing   coordination   and   other   operational   tasks .  

• Maintain operational trackers, action logs and supporting materials for payment success plans, service   reviews   and stakeholder discussions.  

• Coordinate payment-related issue triage across Sony operating companies,   PSPs   and internal Sony teams, ensuring actions, owners and status updates are clearly captured.  

• Support UAT, production testing and post-launch checks for new payment methods, payment providers, platform   enhancements   and operational changes.  

• Document repeatable processes, configuration requirements, escalation   paths   and operational playbooks for Sony Engagement Platform payment services.  

• Assist   with payment fee, settlement, reconciliation,   performance   and process analysis to   identify   opportunities to reduce friction, improve reliability or support cost optimisation.  

• Collaborate with risk, fraud, data   science   and platform teams where payment operations   intersects   with decisioning, refunds,   chargebacks   or payment feedback-loop data.  

• Represent operational insights from Sony operating companies in internal planning discussions, helping teams understand recurring issues, reporting needs and process gaps.  

• Occasional domestic or international travel may be   required   for team collaboration, onboarding or partner meetings.  

• Flexibility to accommodate meetings with global colleagues and partners across time zones is expected.  

• Honesty, trustworthiness and ethical conduct are material requirements for the responsibilities outlined above

QUALIFICATIONS FOR POSITION  

Your qualifications and experience should include:    

• 5 + years of experience in payment operations or a related operational analytics role.  

• Experience   monitoring   operational performance,   identifying   issues   and coordinating follow-up actions across multiple stakeholders.    

• Experience with UAT, production testing, incident tracking, reconciliation, payment   reporting   or operational readiness processes.  

• Strong analytical mindset, with the ability to interpret operational and payment data and communicate clear, practical insights.  

• Excellent attention to detail, with the ability to   maintain   accurate   documentation, action   logs   and status reporting.  

• Experience working with cross-functional teams across operations, product, engineering, finance, risk, fraud, customer   support   or external partners.  

• Ability to manage multiple workstreams, prioritize effectively and   operate   in a fast-paced, evolving environment.  

• Clear written and verbal communication skills, with the ability to explain operational issues and recommendations to both technical and non-technical audie

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