Patient Services Associate

About this role

The Patient Services Associate I answers incoming calls to schedule Radiology appointments and makes outgoing calls to patients and physicians. The majority of time will be spent handling scheduling and pre-registration calls based on business needs.  Follows standardized process to get and give information during scheduling/pre-registration calls according to documented work processes. Enters all information into the applicable computer programs and systems. Determines the needs of other callers with a focus on one call resolution and ensures every customer receives the highest quality of customer service.

Specific duties include, but are not limited to: • Takes incoming calls to schedule Radiology appointments and contacts patients and referring physician offices to schedule appointments.

• Follows prescribed list of questions/scripts and provides standardized responses to get and give information during scheduling/pre-registration.  

• Ensures the gathering of accurate and complete patient data required to complete the scheduling process and any specific information required by customer facility.

• Enters all information into the applicable computer system in accordance with documented work processes.

• Determines customers’ needs based on incoming calls, escalates calls as necessary to Patient Services Supervisor or Patient Services Manager as appropriate.

• Completes any additional job duties as assigned

Position Requirements: • High School Diploma or equivalent experience required.

• 6 months+ of medical or related training and/or experience

• Computer literacy and experience with general office equipment required. 

• Strong multi-tasking abilities, strong communication skills, ability to work well with physicians, patients, and coworkers

• Excellent interpersonal and customer service skills.

Akumin Operating Corp. and its divisions are an equal opportunity employer and we believe in strength through diversity. All qualified applicants will receive consideration for employment without regard to, among other things, age, race, religion, color, national origin, sex, sexual orientation, gender identity & expression, status as a protected veteran, or disability.

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