Patient Service Representative II

About this role

Franciscan Health Indianapolis Campus

8111 S Emerson Ave Indianapolis, Indiana 46237

When people come into a doctor’s office or hospital, they need to be greeted by a competent professional with a warm personality. The kind of person who can find the answers to their questions, handle their registration pleasantly and efficiently, and send them home with a sincere goodbye. It’s not the job for everyone – but it might be just the right job for you.

WHO WE ARE

Franciscan Health is a leading healthcare organization dedicated to providing exceptional patient care and promoting health and wellness in our community. Our mission is to ensure that every patient receives the highest quality of care through innovation, compassion, and excellence. With 11 ministries and access points across Indiana, Franciscan Health is one of the largest Catholic health care systems in the Midwest. Franciscan Health takes pride in hiring coworkers who provide compassionate, comprehensive care for our patients and the communities we serve.

WHAT YOU CAN EXPECT • Flexible Part-time position, 2 days per week, Monday through Friday

• No weekends

• Hours: 7:30am to 4:00pm

• Provide exemplary customer service; greet and direct patients, family members, and other visitors.

• Answer incoming calls; respond to inquiries, or direct caller to appropriate staff for assistance.

• Schedule appointments and accurately enters data into scheduling system.

• Register patients and enters or updates demographic and insurance information into EMR system.

• Communicate with clinical staff to maintain patient flow and update waiting patients.

• Collect patient payments; applies payments and adjustments to patient accounts.

• Balance daily encounter forms and cash drawers.

QUALIFICATIONS • Required High School Diploma/GED

• 2 years Primary Care/Office Preferred

• 2 years Customer Service Preferred

• Basic Life Support Program (BLS) - American Heart Association

TRAVEL IS REQUIRED:

Never or Rarely

EQUAL OPPORTUNITY EMPLOYER It is the policy of Franciscan Alliance to provide equal employment to its employees and qualified applicants for employment as otherwise required by an applicable local, state or Federal law. Franciscan Alliance reserves a Right of Conscience objection in the event local, state or Federal ordinances that violate its values and the free exercise of its religious rights. Franciscan Alliance is committed to equal employment opportunity.

Franciscan provides eligible employees with comprehensive benefit offerings. Find an overview on the benefit section of our career site, jobs.franciscanhealth.org .

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