Patient Service Representative Boys & Girls Peds Full Time Days

About this role

BASIC PURPOSE OF THE JOB T o greet patients and ensure all information is gathered for efficient encounters and billing outcomes.

REPORTS TO • Practice Manager

JOB REQUIREMENTS Supervisory Responsibilities: NO Minimum Education: High School Diploma/GED preferred   License/Certification Required: None Minimum Work Experience: 1-2 years in Medical Office setting preferred  

REQUIRED KNOWLEDGE, SKILLS, AND ABILITIES • Excellent customer service and interpersonal communication skills. • Ability to interact professionally with patients, families, providers, and coworkers. • Strong organizational skills with attention to detail and accuracy. • Ability to multitask and prioritize responsibilities in a fast-paced clinical environment. • Basic computer proficiency and ability to learn electronic medical record and scheduling systems. • Ability to maintain confidentiality and exercise sound judgment.

DUTIES AND RESPONSIBILITIES • Greet patients and visitors in a friendly, professional, and courteous manner. • Check patients in and out for scheduled appointments accurately and efficiently. • Verify and update patient demographic, insurance, and contact information in the electronic medical record (EMR). • Collect copayments, deductibles, outstanding balances, and issue receipts in accordance with clinic policies. • Schedule, reschedule, and confirm patient appointments following provider scheduling guidelines. • Answer incoming telephone calls promptly and professionally, directing calls and messages to the appropriate staff. • Assist patients with completing required registration and consent forms. • Maintain accurate patient records and ensure all required documentation is obtained prior to the visit. • Coordinate with clinical staff to promote efficient patient flow and communicate delays or scheduling concerns. • Respond to patient questions regarding appointments, office procedures, and general clinic information. • Protect patient privacy by maintaining confidentiality in accordance with HIPAA and organizational policies. • Resolve routine patient concerns professionally and escalate issues to leadership when appropriate. • Maintain a clean, organized, and welcoming reception area. • Complete required organizational training and maintain competency in applicable systems and procedures. • Perform other duties as assigned to support clinic operations.

PHYSICAL REQUIREMENTS • Note: Reasonable accommodations may be made for individuals with disabilities to perform the essential functions of this position. • Light lifting, pushing and pulling is required for 10-20 lbs occasionally and frequent moving of objects of less than 10 lbs is required. Frequent sitting with some walking, standing, squatting, bending and reaching is required. Keyboard/computer use and/or repetitive motions may be required. 

Come work where you can make a difference everyday.

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