Patient Service Representative

About this role

The responsibilities of this job include, but are not limited to, the following: • A ssisting patients using the kiosk prior to registration. • Escorting patients in need of emergency assistance directly to the treatment area to be registered and evaluated. • Respectfully handling Physician and Nurse requests in a timely manner. • Communicating information about Patient First’s billing policies, including insurable and non-insurable charges, as needed. • Accurately registering patients in an expedient manner while providing excellent customer service, compassion, and kindness. • Verifying all patient demographic, health, pharmacy, and insurance information. • Thoroughly answering billing and insurance questions and providing itemized billing statements as requested. • Referring billing questions to the appropriate parties as needed. • Collecting money and issuing receipts for a patient’s visit, diagnostic studies, and supplies as prompted by the electronic medical record system. • Discharging the patient and processing incurred charges. • Completing all cash management duties to include counting and accounting for money collected at the end of the shift. • Receiving, sending, and distributing correspondence as directed. • Filing and scanning medical documents and office forms as directed. • Completing assigned checklists and Policy Manager tasks within the assigned shift. • Answering all incoming calls and distributing messages in a timely manner. • Assisting with other assignments as directed. • Demonstrating an efficient understanding of the electronic medical record system. • Receiving, moving, and stocking ordered supplies. • Cleaning the front office work area and other maintenance assignments as directed. • Verifying daily reports are run at the end of the day. • Attending staff meetings as directed. • Being available to assist as needed (breaks and mealtimes may be interrupted at any time to provide necessary patient care or to maintain center operations). • Operating, using, and maintaining medical and office equipment as trained. • Participating in maintenance assignments when necessary and as directed. • Providing positive, warm, and friendly service in all interactions. • Completing other duties as directed

Minimum education and professional requirements include, but are not limited to, the following: • Must be 18 years of age or older. • Basic typing skills. • Minimum one year of clerical experience preferred. • High school graduate or equivalent. • Ability to sit, stand, and walk for up to 7 hours at a time. • Ability to lift up to 25 pounds. • Excellent visual, verbal, written, and typed communication skills. • Ability to prioritize and multitask. • Willing to work at any center due to a staffing issue, center emergency, or a reduction of work.

Salary Range: $20.00 - $23.00, depending on experience.

Benefits and Other Compensation: • Health, Dental and Vision insurance for employees and dependents • Disability, Life and Long Term care insurance • Employee Assistance Program, Flexible Spending accounts, 40 1(k) Retirement Plan (with employer match) • Paid Annual Leave, Volunteer Time Off Pay, Bereavement Leave, Emergency Leave Bank • Overtime Pay, Holiday Pay, Double time compensation for all holidays worked • Discounted medical treatment at any Patient First location for employees and immediate family • Bonuses include:      - Recruitment bonus      - Patient Care Performance bonus  (center employees only)      - Weekend bonus (center employees only)

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