Patient Service Representative

About this role

The responsibilities of this job include, but are not limited to, the following: • Helping patients who require assistance while using the kiosk. • Taking patients in need of emergency assistance directly to the treatment area to be registered and evaluated by a Physician or Extender; • Respectfully handling Physician and Nurse requests in a timely manner; • Accurately registering patients in an expedient manner while providing excellent customer service, compassion, and kindness; • Verifying all patient demographic, health, pharmacy, and insurance information; • Communicating information about Patient First’s billing policies, including insurable and non-insurable charges, as needed; • Thoroughly answering questions the patient may have concerning his or her bill and insurance coverage.; • Referring billing questions to the appropriate parties as needed; • Collecting money and issuing receipts for a patient’s visit, diagnostic studies, and supplies as prompted by the electronic medical record system; • Discharging the patient and completing his or her visit by processing incurred charges; • Completing all cash management duties to include counting and accounting for money collected at the end of the shift; • Obtaining change for the front office, supplies, or other materials as directed by the Patient Service Coordinator (PSC), Direct of Medical Support (DMS), or Charge Nurse; • Printing itemized statements as requested; • Receiving, sending, and distributing correspondence as directed; • Filing and scanning medical documents and office forms as directed; • Completing assigned checklists and Policy Manager tasks within the assigned shift; • Answering all incoming calls and distributing messages to proper personnel; • Assisting with other assignments delegated by the PSC; • Demonstrating an efficient understanding of the electronic medical record system; • Receiving, moving, and stocking ordered supplies; • Cleaning work area and other maintenance assignments as directed; • Verifying daily reports are run at the end of the day; • Attending staff meetings as scheduled by the PSC or DMS; • Being available to assist as needed (breaks and mealtimes may be interrupted at any time to provide necessary patient care or to maintain center operations); • Operating, using, and maintaining medical and office equipment as trained; • Participating in maintenance assignments when necessary and as directed; • Fostering teamwork and ensuring a positive and professional atmosphere; • Providing positive, warm, and friendly service in all interactions; • Adhering to all established policies and procedures; • Completing other duties as directed.

Minimum education and professional requirements include, but are not limited to, the following: • Must be 18 years of age or older; • Basic typing skills; • High school graduate or equivalent; • Minimum one year of clerical experience preferred; • Ability to hear pages, bells, and the phone system; • Ability to sit, stand, and walk for up to 7 hours at a time; • Ability to lift up to 25 pounds; • Excellent visual, verbal, written, and typed communication skills; • Ability to prioritize and deal with numerous tasks simultaneously; • Willing to work at any center due to a staffing issue, center emergency, or a reduction of work.

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