Patient Coordinator

About this role

Job Family : Patient Access General Travel Required : None Clearance Required : Ability to Obtain Public Trust

What You Will Do:

We are looking for a Patient Coordinator to support clinical research operations by coordinating patient recruitment, scheduling, travel, lodging, medical records, and patient communications for research study participants. This is a full-time position located in Bethesda, Maryland. • Coordinate patient recruitment, appointments, travel, lodging, transportation, medical records, and communications with patients, caregivers, clinical staff, and NIH stakeholders in Bethesda, MD.

• Support quality improvement, SOP maintenance, clinic workflow enhancements, patient experience, outpatient trial conduct, and staff/resource utilization.

• Troubleshoot scheduling issues, review future cases, resolve appointment conflicts, scheduling concerns, and data integrity issues.

• Coordinate participant recruitment, scheduling, travel, admission, follow-up, screenings, procedures, and imaging with investigators, clinical staff, and outpatient scheduling teams.

• Arrange participant travel, lodging, meal reimbursements, transportation services, appointment reminders, and travel-related communications.

• Serve as a liaison for patients, caregivers, families, physicians, nurses, contractors, NIH staff, social workers, and other clinical staff supporting patient care.

• Respond to patient calls and emails, prioritize and triage concerns, explain policies/procedures, and route inquiries to appropriate staff.

• Maintain professional relationships with patients, caregivers, families, and medical providers.

• Collect, organize, scan, upload, and maintain patient records, medical documentation, files, family contacts, and appointment documentation in EMR systems.

• Create and maintain reports, spreadsheets, tracking tools, appointment databases, and centralized scheduling system updates for protocol management.

• Obtain external medical records, imaging studies, pathology materials, supporting documentation, and new patient referral materials for departmental review.

What You Will Need: • Associate's degree

• Minimum of ONE(1) year of related patient coordination, medical administration, healthcare operations, clinical research support, or administrative experience.

• Experience coordinating patient appointments, travel arrangements, lodging, and transportation logistics.

• Experience maintaining patient records, medical documentation, and filing systems.

• Knowledge of clinical protocols and medical terminology.

• Strong customer service and patient-facing communication skills.

• Experience preparing reports, spreadsheets, and tracking tools using Microsoft Office Suite.

• Ability to maintain confidentiality and handle sensitive information appropriately.

• Must be able to obtain and maintain a Federal or DoD “public trust”; candidates must receive approved adjudication prior to onboarding with Guidehouse. Candidates with an active public trust or suitability are preferred.

What Would Be Nice To Have: • Bachelor's degree

• Excellent verbal and written communication skills,

• Ability to work effectively in a team-oriented healthcare or research environment.

• Resourcefulness and problem-solving abilities.

• Strong organizational skills with the ability to manage multiple competing priorities.

• Background supporting clinical research studies or coordinating research participants.

• Familiarity with electronic medical record (EMR) systems.

• Proven ability to coordinate complex patient travel and lodging arrangements.

• Ability to develop training materials, job aids, or process documentation.

• Demonstrated support for continuous process improvement initiatives.

• Skilled in mentoring or training staff on patient coordination procedures.

The annual salary range for this position is $49,000.00-$81,000.00. Compensation decisions depend on a wide range of factors, including but not limited to skill sets, experience and training, security clearances, licensure and certifications, and other business and organizational needs. What We Offer: Guidehouse offers a comprehensive, total rewards package that includes competitive compensation and a flexible benefits package that reflects our commitment to creating a diverse and supportive workplace.

Benefits include: • Medical, Rx, Dental & Vision Insurance

• Personal and Family Sick Time & Company Paid Holidays

• Parental Leave

• 401(k) Retirement Plan

• Group Term Life and Travel Assistance

• Voluntary Life and AD&D Insurance

• Health Savings Account, Health Care & Dependent Care Flexible Spending Accounts

• Transit and Parking Commuter Benefits

• Short-Term & Long-Term Disability

• Tuition Reimbursement, Personal Development, Certifications & Learning Opportunities

• Employee Referral Program

• Corporate Sponsored Events & Community Outreach

• Care.com annual membership

• Employee Assistance Program

• Supplemental Benefits via Corestream (Critical Care, Hospital Indemnity, Accident Insurance, Legal Assistance and ID theft protection, etc.)

• Position may be eligible for a discretionary variable incentive bonus

About Guidehouse Guidehouse is an Equal Opportunity Employer–Protected Veterans, Individuals with Disabilities or any other basis protected by law, ordinance, or regulation.

Guidehouse will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of applicable law or ordinance including the Fair Chance Ordinance of Los Angeles and San Francisco.

If you have visited our website for information about employment opportunities, or to apply for a position, and you require an accommodation, please contact Guidehouse Recruiting at 1-571-633-1711 or via email at RecruitingAccommodation@guidehouse.com . All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodation.

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