PATIENT CARE MANAGER (RN), Inpatient Dialysis

About this role

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Day - 08 Hour (United States of America)

This is a Stanford Health Care job.

A Brief Overview The Patient Care Manager is a Registered Nurse who provides unit leadership and works in partnership with nursing, the healthcare team, hospital/system leaders to develop a quality practice setting that support professional nursing and quality patient care. The Patient Care Manager is accountable for the effective delivery of competent, compassionate, and efficient patient care. Responsibilities include coordination of patient care; supervision of a professional team that includes multiple nursing and other staff as appropriate; administrative and budget management; troubleshooting of problem areas; organizational change management; ensuring compliance with accreditation and regulatory standards; quality assurance/quality improvement; safety and risk management requirements as well as actualization of hospital and unit policies, goals and objectives. Further, improving unit operations, enhancing communication and feedback, customizing education and staff roles, and accepting organizational accountability for services provided to recipients are critical outcomes expected of this role. The Patient Care Manager role is critical to hospital operations and minimally accomplishes the following essential duties. Patient Care Manager I vs. II designation is based on span of control, hours of operation, and level of unit complexity.

Locations Stanford Health Care

What you will do • Clinical Practice: Ensures the effective delivery of competent, compassionate, and efficient patient care by planning, organizing, and directing the nursing services of unit(s), including the assessment of patients, implementation of physicians' orders, treatment plans and medical procedures, administration of medication and record keeping of same as well as by monitoring and evaluating patient care processes and outcomes for the patient care unit(s); coordinates nursing activities with those of other services or disciplines. Demonstrates clinical competency in assigned specialty area role models nursing practice consistent with the organizational and department mission, vision and values.

• Communication: Communicates in a clear and effective manner to enhance team effectiveness, manage conflicts, engage employees and interdisciplinary colleagues in unit activities and performance changes. Collaborates with others within the unit and with all hospital departments and disciplines to enhance problem solving, decision making and performance improvement.

• Fiscal Accountability: Plans and forecasts the department budget by calculating required FTES, planning annual budgets, interpreting payroll and other key fiscal reports, projecting workload as well as monitoring and enhancing productivity. Performs variance analysis by interpreting financial performance and identifying key drivers. Identifies unit/capital budget needs in collaboration with physician and nursing colleagues. Plans and implements staff scheduling, position controls and attendance control procedures.

• Human Resources: Directs the personnel management of the employees assigned to the department consistent with state and federal labor laws, collective bargaining agreements, and nursing service and hospital philosophy, goals and policy. Ensures that new staff is interviewed, hired, trained, oriented, precepted and evaluated. Prepares and conducts employee performance appraisals. Approves transfers, promotions and other decisions affecting employee pay and status. Participates in initiating and documenting disciplinary actions and responding to grievances.

• Leadership: Assumes twenty four (24) hour responsibility and accountability for the operation of the assigned patient care unit(s), service(s), staff, and facilities. Plans, organizes and directs short and long term departmental activities in accordance with hospital goals and accrediting organization standards. Provides leadership and direction for the staff in the patient care unit(s) while supporting and actualizing the goals of the department, division, service, and hospital. Functions as a resource to staff and interdisciplinary team members and interdepartmentally, consults on nursing care and professional nursing practice.

• Performance Improvement: Assumes responsibility for accessing and utilizing appropriate date in order to monitor unit operations. Accountable for achieving patient and staff satisfaction targets for the organization and unit of responsibility. Develops, implements and evaluates process improvement projects/process in order to continually monitor and improve patient care.

• Professional Development: Facilitates professional development and clinical growth of nursing staff through implementation and maintenance of unit specific competencies. Promotes and facilitates educational opportunities based on assessment of staff needs.

• Quality Management: Supports the quality framework, which includes both clinical and service quality indicators. Creates an environment of patient care that is safe, effective, patient centered, timely, efficient and equitable.

Education Qualifications • Bachelor's or Master's degree in Nursing or Related field from an accredited college or university

Experience Qualifications • Three years of progressively responsible and directly related work experience Required

Required Knowledge, Skills and Abilities • Ability to contribute to health care policy formulation when working in partnership with a multidisciplinary team of health care providers

• Ability to delegate responsibly to others, activities according to ability, level of preparation, the standards of practice and regulatory guidelines

• Ability to develop programs and lead process improvement projects

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