Patient Billing/Services Representative II - Neurology

About this role

Location SAINT LOUIS, MO 63110

 Scheduled Hours 40

Position Summary This position interacts directly with patients and families to schedule appointments, register demographics, obtain insurance information, collect payments, and enter the information into the EMR. This position supports and assists all aspects of the check in and check out stations of the clinic. This position will serve as a liaison between consumers (staff, patients, healthcare professionals and general public) and advocates the patients’ needs.

Job Description

Primary Duties & Responsibilities:

• This position supports and assists all aspects of the check in and check out stations of the clinic to provide quality care and compliance with practice standards. • Complete pre-visit work following department guidelines including EPIC work queues • Update patient’s information for appointments accurately by ensuring verification of patient demographics as well as collecting and confirming insurance. • Responsible for ensuring that the HIPAA Privacy notice has been offered and documented in EPIC, and obtaining/documenting permission signatures for assignment of benefits and treatment consents. • Collect and document payments following the department and WUSM guidelines. • Assist patients and families by generating work and school notes, validating parking (when applicable), providing directions, and providing related visit information. • Offer MyChart enrollment for the patient and families following the Department and WUSM guidelines. • Works with physicians and/or appropriate personnel to appropriately triage or work phone calls, tasks, and e-mails as needed. • Completes necessary paperwork and documentation in a timely manner. • Follow end of the day closing and HIPAA procedures • Demonstrates a high commitment to excellence in service and quality through interactions with team members, Neurology faculty, staff, referring physicians, patients and their families while focusing on service culture and continuously striving to align with the Department of Neurology’s mission and vision. • Maintains required HIPAA compliance, skills/competencies and participates in staff events, continuing education, and cross training according to established standards by Washington University and Department of Neurology policies. • Complies with OSHA, state and federal regulatory sources/standards, and standards of accreditation. • Participates in quality improvement activities with the team to ensure appropriate clinical outcomes. • Identify and report duplicate accounts that have been created in EMR per EPIC guidelines.

Working Conditions: Job Location/Working Conditions • Normal office environment. • Patient care setting.

Physical Effort • Typically sitting at desk or table. • Repetitive wrist, hand or finger movement.

Equipment • Office equipment.

The above statements are intended to describe the general nature and level of work performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all job duties performed by the personnel so classified. Management reserves the right to revise or amend duties at any time.

Required Qualifications

Education: High school diploma or equivalent high school certification or combination of education and/or experience. Certifications /Professional Licenses : The list below may include all acceptable certifications, professional licenses and issuers. More than one credential, certification or professional license may be required depending on the role.

Basic Life Support - American Heart Association, Basic Life Support - American Red Cross Work Experience: Billing Systems And Third-Party Claims And/Or Medical Office Setting, Related Customer Service (3 Years) Skills: Not Applicable Driver's License: A driver's license is not required for this position.

More About This Job Required Qualifications: • Basic Life Support certification must be obtained within one month of hire date. • Basic Life Support certification (Online BLS certifications, those without a skills assessment component, are not sufficient to meet the BLS requirements).

Preferred Qualifications

Education: No additional education unless stated elsewhere in the job posting. Certifications /Professional Licenses : No additional certification/professional licenses unless stated elsewhere in the job posting. Work Experience: No additional work experience unless stated elsewhere in the job posting.

Skills: Customer Service, Effective Written Communication, Epic EHR, Financial Information, Insurance, Interpersonal Communication, Interpersonal Relationships, Medical Billing and Coding, Medical Insurance Claims, Office Organization, Organizing, Professional Etiquette, Scheduling, Team Collaboration

Grade C06-H

Salary Range $17.89 - $26.35 / Hourly

The salary range reflects base salaries paid for positions in a given job grade across the University. Individual rates within the range will be determined by factors including one's qualifications and performance, equity with others in the department, market rates for positions within the same grade and department budget.

Questions For frequently asked questions about the application process, please refer to our External Applicant FAQ .

Accommodation If you are unable to use our online application system and would like an accommodation, please email   CandidateQuestions@wustl.edu   or call the dedicated accommodation inquiry number at 314-935-1149 and leave a voicemail with the nature of your request.

All qualified individuals must be able to perform the essential functions of the position satisfactorily and, if requested, reasonable accommodations will be made to enable employees with disabilities to perform the essential functions of their job, absent undue hardship.

Pre-Employment Screening All external candidates receiving an offer for employment will be required to submit to pre-employment screening for this position. T

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