Patient AR Supervisor

About this role

OneOncology is positioning community oncologists to drive the future of medical care through a patient-centric, physician-driven, and technology-powered model to help improve the lives of everyone living with cancer and other diseases. Our team is bringing together leaders to the market place to help drive OneOncology’s mission and vision.

Why join us? This is an exciting time to join OneOncology. Our values-driven culture reflects our startup enthusiasm supported by industry leaders in oncology, urology, technology, and finance. We are looking for talented and highly-motivated individuals who demonstrate a natural desire to improve and build new processes that support the meaningful work of independent physicians and the patients they serve.

Job Description: The   Supervisor,   Patient   AR   will   be responsible for   supervising the daily operations of the   Patient AR team .    This role   functions as   a leader and subject matter expert rel ated to Patient AR .    

Re sponsibilities:  

• Oversee day to day responsibilities of the Patient AR staff.   

• Ensure the team is   well versed in customer service.  

• Ensures patient accounts are billed accurately,   timely   and in a compliant manner.  

• Review and approve collection adjustments (write-offs, collection agency referral, probate, etc.) within designated range.   

• Maintain patient   bad debt   at target levels.  

• Responsible for managing and   maintaining   Patient A/R days in compliance with established benchmarks.  

• Perform monthly staff account audits to   determine   accuracy and error ratings.  

• Work with   manufacturer   and Foundation/Patient Assistance representatives to streamline processes and ensure policy and procedures are followed.  

• Develop, review and update benchmarks for staff and   monitor   staff levels as   appropriate to   meet benchmarks.  

• Manage employee relations issues appropriately as needed and   participate   in disciplinary decisions and counseling   process .  

• Work closely with members of   management   team to collaborate   regarding   shared issues.  

Key Competencies :    

• Excellent customer service skills.   

• Excellent interpersonal and communication skills.  

• Demonstrates   positive   and professional behavior in the workplace.  

• Ability to   monitor /access performance of self, other individuals, or organization to recommend improvement to workflow, processes, and procedures.   

• Knowledge of clinic office procedures, medical practice and medical terminology   including drug indications .  

• Strong organizational skills and attention to detail  

• Proficient in the use of end-user computer applications   regarding   productivity (MS Word, Excel, Outlook, payer sites), database and patient   scheduling   and other medical information systems .  

Qualifications :    

• Customer Service background preferred    

• Knowledge of ICD10,   CPT   and HCPCS codes   required .  

• Strong technical skills in   Microsoft   Office Suite (Word, Excel, PowerPoint) .  

• Associates degree or equivalent experience   required .   

• 1 + years of e xperience in   a   community oncology setting   preferred .  

• 3 + years of RCM healthcare experience   required   including authorizations .  

• 2 + years of   supervisor   experience   preferred.  

This job description does not   contain   a comprehensive listing of activities,   duties   or responsibilities that are required   of   this role. Duties,   responsibilities   and activities may change, or new ones may be assigned at any time with or without notice.  

  #LI-REMOTE

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