Patient and Technical Services Specialist - NMPH

About this role

Careers that change lives start here. Medtronic is a global leader in healthcare technology with a Mission to alleviate pain, restore health, and extend life. Our 95,000 employees work across more than 150 countries to put patients first — developing innovative medical technologies that improve the lives of 72+ million patients each year. Your unique talents will help shape the future of healthcare while building a career grounded in purpose, growth, and impact.

A Day in the Life At Medtronic, we bring bold ideas forward with speed and decisiveness to put patients first in everything we do. This position is remote to enhance our competitive edge and expand our cross-functional collaboration efforts. This role will require some travel to enhance collaboration and ensure successful completion of projects.                     Across our global Neuroscience organization, we advance care for some of medicine’s most complex neurological and spinal conditions. By combining innovative technology, data-driven insights, and deep clinical expertise, we partner with physicians and health systems to improve how patients are treated and supported throughout their care journey.

Our Pelvic Health Operating Unit advances care for patients living with bladder and bowel control conditions through targeted, minimally invasive neuromodulation therapies, including sacral and tibial solutions. Designed to modulate nerve pathways and restore communication between the brain and pelvic floor, these programmable therapies deliver personalized treatment supported by strong clinical evidence and long-term outcomes—helping improve confidence, independence, and quality of life. Check us out on LinkedIn: Medtronic Pelvic Health

The Neuromodulation and Pelvic Health (NMPH) Patient and Technical Services (PATS) Specialist provides information and product support for technical and non-technical aspects of Neuromodulation products for Deep Brain Stimulation, Spinal Core Stimulation, Targeted Drug Delivery, and/or Pelvic Health therapies. The specialist provides this comprehensive information to healthcare providers, MRI technologists, Medtronic field employees, other cross-functional business partners and/or occasionally patients and their caregivers via telephone and written communications. The Patient and Technical Services Specialist is responsible for documenting customer contacts and potential complaints for trending and FDA reporting.

Responsibilities may include the following and other duties may be assigned. • Responsible for providing contact center support at the times required by the business and defined by the weekly staffing schedule including weeknight and weekend on call support.

• Documents all customer contacts utilizing the current procedures/work instructions for data collection and reporting.

• Delivers responses in a respectful manner demonstrating empathy, expertise and soft skills.

• Responsible for understanding and following corporate and operating unit procedures.

• Responsible for escalating any identified gaps in process or product information necessary to effectively respond to customer contacts and resolve issues.

• Provides accurate technical and non-technical information aligned with labeling.

• Maintains knowledge of Neuromodulation products and services: past, present, and future.

• Actively participate in process improvement efforts.

• Must complete all required trainings on time.

• Adhere to HIPPA and applicable privacy laws and regulations.

Must Have: Minimum Requirements • High School Diploma (or equivalent) AND 6+ years experience* OR Associate’s Degree AND 4+ years experience* OR Bachelor’s Degree AND 2+ years experience*

• *Technical or related experience in medical devices, MedTech, healthcare, life sciences or relevant industries

Nice to Have • Medical Device product knowledge

• Neurological anatomy and physiology knowledge

• Advanced verbal and written communication skills

• Call Center or Customer/Technical Service experience

• Analytical/problem solving skills and experience

• Experience calming upset customers with poise and professionalism

• Time management skills

• Clinic and/or hospital experience

• Experience in regulated environment

• Demonstrated ability to utilize the computer and telephone efficiently

For Baccalaureate degrees earned outside of the United States, a degree that satisfies the requirements of 8 C.F.R. § 214.2(h)(4)(iii)(A) is required.

Physical Job Requirements

The above statements are intended to describe the general nature and level of work being performed by employees assigned to this position, but they are not an exhaustive list of all the required responsibilities and skills of this position. 

The physical demands described within the Responsibilities section of this job description are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. For Office Roles: While performing the duties of this job, the employee is regularly required to be independently mobile. The employee is also required to interact with a computer, and communicate with peers and co-workers. Contact your manager or local HR to understand the Work Conditions and Physical requirements that may be specific to each role.

U.S. Work Authorization & Sponsorship At Medtronic, we are committed to fostering an environment where employees can thrive and make a meaningful impact. In alignment with our enterprise-wide workforce planning approach, U.S. work authorization sponsorship (H-1B, TN, J, etc.) is offered exclusively for Principal-level roles and above, where specialized expertise aligns with long-term business needs. Roles below the Principal level require candidates to possess unrestricted U.S. work authorization at the time of hire and for the duration of employment. ‌ Recruitment F

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