Patient Access Services Supervisor - Orthopedics Northwest

About this role

Join a team that shares your calling   At MultiCare, you’re more than just a job title — you’re part of a team built on trust that cares for each other, our patients and our communities. Belonging here means living our mission and values every day. If your purpose and passions align with ours, you’ll find a place to grow, do meaningful work and build a career you love in a community that feels like home. 

FTE: 1.0, Shift: Day, Schedule: Monday - Friday, 7:30am - 4:30pm

Position Summary The Supervisor-Access Services is responsible for daily operations (24hour/7day) for multiple registration check in points, and the supervision of staff at multiple locations/areas. The Supervisor implements, communicates and ensures adherence to department procedures and policies; ensures high-quality service is delivered to patients at registration and the accuracy of patient information; manages staff schedules based on call demand; monitors metrics to ensure consistent service and access in accordance with policy; ensures coordination of services with other departments to promote the highest level of efficiency and patient satisfaction and/or to identify and fix any gaps in registration process and patient’s flow process; oversees patient communications and budgeting and participates in the short- and long-range planning and quality improvement.

Requirements

• Associate degree required, two (2) years of leadership experience will be considered in lieu of the degree

• Two (2) years of experience in Access Services, Hospital Registration or Revenue Cycle field

• Previous experience and demonstrated skills in a supervisor or lead capacity

• Consideration may be given to internal applicants not meeting the education requirements

Why MultiCare?     Rooted in the local community   Partnering with patients, families and neighbors across the Pacific Northwest for more than 140 years.    Growth and education   Competitive tuition assistance, award-winning residencies, fellowships and career development to invest in you.    Well-being and support   Generous PTO, Code Lavender and Employee Assistance Programs to help you maintain balance and feel cared in your work and life.    Living our values   Respect, integrity, kindness and collaboration guide how we care for patients, communities and each other.    Belonging for all   Resource Groups and outreach programs help ensure every team member feels safe, seen, heard and valued.    Pacific Northwest lifestyle   Work and live where natural beauty, adventure and strong community connections are part of everyday life.

Pay and Benefit Expectations We provide a comprehensive benefits package, including competitive salary, medical, dental and retirement benefits and paid time off. As required by various pay transparency laws, we share a competitive range of compensation for candidates hired into each position. The pay scale is $65,145.60 - $93,787.20 USD. However, pay is influenced by factors specific to applicants, including but not limited to: skill set, level of experience, and certification(s) and/or education. If this position is associated with a union contract, pay will be reflective of the appropriate step on the pay scale to which the applicant’s years of experience align. Associated benefit information can be viewed here .

Similar jobs

• Authorization/Insurance Verification Specialist - Orthopedics Northwest — MultiCare · Yakima, Washington
• Patient Access Representative - Orthopedics - Jennick/Rivers Bend/Southpark — VCU Health · Chester, VA | Colonial Heights, VA
• Patient Access Supervisor - Behavioral Health — Nationwide Children's Hospital · Main Campus, Columbus, OH
• Patient Access Supervisor — R1 RCM · Layton, UT
• Patient Access Supervisor — Mainegeneral · Augusta, ME
• Patient Access Supervisor — Huron · Chicago - 550 Van Buren | Maine | New Hampshire
• Patient Access Supervisor — Noctrixhealth · Remote
• Patient Service Representative - Orthopedics — Summit Health · Florham Park, NJ