Parts Fulfillment Coordinator

About this role

Join ProMach and shine. Whether you're creative, strategic, persuasive, or mechanically inclined, there’s a place for you here. Be a problem-solver, a closer, a futurist - whatever drives you.

At ProMach, you'll be challenged and rewarded as you help improve packaging performance and shape the future of automation. And we’ll be proud to have you on the journey.  

Do we have your attention? Keep reading. 

Modern Packaging is seeking a reliable, detail-oriented, and hands-on Spare Parts Fulfillment Coordinator to join our Spare Parts Department. This individual will be responsible for the fulfillment process of spare parts orders, including collecting, staging, verifying, packaging, and shipping parts to customers. The role plays a vital part in ensuring customer satisfaction by maintaining accuracy, organization, and efficiency throughout the order process. ProMach is a family of best-in-class packaging solution brands serving manufacturers of all sizes and geographies in the food, beverage, pharmaceutical, personal care, and household and industrial goods industries. ProMach brands operate across the entire packaging spectrum: filling, bottling and capping, decorative labeling, flexibles and trays, pharma, handling and sterilizing, labeling and coding, robotics end of line, and systems and integration. ProMach is headquartered near Cincinnati, Ohio, with manufacturing facilities and offices throughout North America, Europe, South America, and Asia. For more information on ProMach Careers, visit www.ProMachCareers.com .

Modern is a leading provider of cup and tray filling solutions for the food, beverage, and dairy industries, with systems capable of filling everything from dry foods to viscous liquid products into single- and multi-serve packages. Modern designs equipment that incorporates denesting, loading, filling, foil/plastic lid sealing, and overcapping technologies for cups and trays, helping customers automate the entire front end of their packaging process with a single partner. For more than three decades, customers have put their trust in Modern systems to aid in feeding communities in all parts of the world. Modern is a product brand of ProMach, a global leader in packaging line solutions. As part of the ProMach Filling business line, Modern helps our packaging customers protect their reputation and grow the trust of their consumers. ProMach is performance, and the proof is in every package. Learn more about Modern at www.ModernPackagingInc.com and more about ProMach at www.ProMachBuilt.com .

JOB DESCRIPTION:

Modern Packaging is looking for a reliable, detail-oriented, and hands-on Spare Parts Fulfillment Coordinator to join our Spare Parts Department. This individual will be responsible for the fulfillment process of spare parts orders, including collecting, staging, verifying, packaging, and shipping parts to customers. The role plays a vital part in ensuring customer satisfaction by maintaining accuracy, organization, and efficiency throughout the order process.

This position involves regular interaction with the Quality Control, Receiving, Stock and Customer Service Teams, and requires excellent attention to detail, physical ability, and a strong sense of ownership. The role also includes responsibility for outbound shipments to vendors and freight coordination for large orders.

Key Responsibilities:

Parts Collection & Staging :

• Retrieve manufactured parts from the Machine Shop & QC department and purchased parts from Stock twice a day or more based on customer needs.

• Record collection details, quantities, and dates on the Order Verification Report to ensure accurate traceability of line items.

• Physically stage parts into barcode-labeled bins according to sales orders using handheld scanner at mobile computer station.

• Assign and record correct bin/tub locations in system to maintain accurate staging and inventory tracking.

• Maintain an organized staging area, ensuring each bin is accurate, tracked with audits being conducted monthly.

Order Verification & Fulfillment :

• Run the Available-to-Ship Report in accordance with parts collections to identify complete orders ready for shipment.

• Cross-check bin contents with order confirmation to ensure accurate parts and quantities.

• Re-label parts with Modern brand logo.

• Sign off on completed checks and take photos of each order for documentation.

• Upload photos into the ERP system (Syteline) for reference and record-keeping.

• Perform final staging verification in system and consolidate complete orders at the ship bench prior to packaging.

Packaging & Shipping:

• Carefully pack and label parts according to internal standards.

• Weigh, box, and label shipments using UPS or FedEx Ship Manager software.

• Attach packing slips and move completed/boxed shipments to the designated carrier pickup area(s).

• Interact with carrier drivers during pickups, assisting and signing and collecting paperwork as needed.

Large Shipments & Special Handling :

• Assist in the preparation and shipment of large or oversized parts requiring skids or crates.

• Work with team member(s) to build crates/skids, secure parts, and prepare for freight pickup.

• Coordinate special shipping (e.g., FedEx Express, truck freight) as needed.

Vendor Returns :

• Package and ship return parts to vendors as directed by Stock Room or Purchasing.

• Ensure accurate documentation and correct labeling for all outgoing returns.

Qualifications:

Required :

• High school diploma or equivalent.

• 2+ years of experience in shipping, receiving, or warehouse/fulfillment operations.

• Familiarity with UPS/FedEx Ship Manager or similar shipping software.

• Ability to lift up to 50lbs and perform physical warehouse tasks.

• Ability to safely operate a manual pallet jack for moving and positioning material.

• Strong organizational skills and attention to detail.

• Ability to use barcode scanners and intermediate computer programs.

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