Partner Relationship Manager, CORS (Remote Work Available)

About this role

Discover Vanderbilt Health : With eight hospitals and over 180 clinics, we are the region’s largest comprehensive academic health system. Vanderbilt Health has a long tradition of providing world-class care to the people of the Mid-South, living out our mission of moving medicine forward through preeminent programs in patient care, education and research. Here you’ll find a spirit of collaboration and a supportive community where your expertise is valued, your knowledge expanded and your uniqueness celebrated. We are committed to fostering an environment where talented, compassionate people are united in bringing the most advanced care to our neighbors throughout the region.

Organization: CPPA CORS Team - Troyer Job Summary: As a Coworker Observation Reporting System (CORS) Partner Relationship Manager (PRM) at the Center for Patient and Professional Advocacy, you will be responsible for managing and nurturing relationships with our partnering healthcare organizations nationally. You will work closely with key leaders at partner organizations to ensure seamless collaboration and the successful execution of the CORS program. This role requires exceptional project management skills to oversee daily deliverables for multiple partner sites while maintaining strong relationships with partner sites and team members.

Please visit our Center’s website to learn more about our work and PARS program: https://www.vumc.org/patient-professional-advocacy/vumc-cppa-home .

Key Responsibilities:

1.  Relationship Management: - Develop and maintain strong, long-lasting relationships with leaders at our partner healthcare organizations. - Serve as the primary point of contact for partner-related inquiries and issues. - Understand partner needs and objectives to align them with strategic goals for the successful implementation of the CORS program.

2.  Project/Program Management: - Lead and manage cross-functional programs from inception to completion. - Create detailed program plans, define scopes, and set deadlines - Monitor program progress, identify potential risks, and implement mitigation strategies. - Ensure all deliverables are delivered on time and within scope.

3.  Strategic Planning: - Collaborate with partners to develop strategies and initiatives for the successful implementation of the CORS program at their healthcare organization. - Analyze partner performance to identify growth opportunities. - Prepare and present regular reports on partner activities, program status, and performance metrics.

4.  Communication and Coordination: - Facilitate regular meetings and communications with partners and internal teams. - Coordinate with internal and external teams to ensure alignment and successful program execution. - Address and resolve any conflicts or issues that arise during the partnership lifecycle.

5.  Continuous Improvement: - Continuously seek ways to improve partnership processes and program management methodologies. - Gather feedback from partners and internal teams to enhance collaboration and project outcomes. - Stay current with industry trends, best practices, and emerging technologies.

TECHNICAL CAPABILITIES • Networking (Intermediate): Build relationships through industry contacts, professional organizations and individuals. • Quality Management (Intermediate): Developing a systematic process of checking to see whether a process or service is meeting specific requirements. • Peer Leadership (Intermediate): The ability to show leadership and influence people of equal rank in an effort to accomplish team goals. • Program Management (Intermediate): Planning, organizing, and managing resources to bring about the successful completion of specific program goals and objectives. • Financial Processes (Intermediate): Ability to monitor costs, expenses and revenue as well as the ability to manage those costs and expenses in relation to budgeted amounts. • Process Improvement (Intermediate): Identifies, analyzes and improves upon existing business processes for optimization and to meet standards of quality.

About the Department :

Vanderbilt Health Center for Patient and Professional Advocacy

The Vanderbilt Health Center for Patient and Professional Advocacy (CPPA), provides services, education and research that support the pursuit of professionalism and high reliability for medical centers and health systems worldwide.

Our programs,  PARS®  (Patient Advocacy Reporting System) and  CORSsm  (Coworker Observation Reporting System), use the observations and experiences of patients, families and fellow medical team members to create local and national data and discipline-specific benchmarks to identify, address and support the small group of physicians, advanced practice professionals, nurses, physician assistants and academic/research faculty who model disrespect towards patients, colleagues and trainees.  

The CPPA team, in partnership with research colleagues across the United States, has shown that clinical team members identified as modeling disrespect are associated with excessive malpractice claims experience. Their patients are at elevated risk for experience avoidable medical and surgical complications. Disrespectful behavior has also been shown to contribute to nursing turnover, reduce job satisfaction and threaten teamwork. In addition, individuals identified as high risk may be facing challenges that interfere with their ability to perform at their best professionally. 

CPPA partners with leaders from more than 300 health systems worldwide. Our work supports the core values and professional expectations that are foundational for effective teams in pursuit of high reliability and the delivery of safe, high-quality health care, education and research.

Our professional administrative functions include critical supporting roles in information technology and informatics, finance, administration, legal and community affairs, human resources, communications and marketing, developme

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