Partner Onboarding Specialist

About this role

About Zipline

Zipline is the world’s largest and most experienced drone delivery service. We are on a mission to serve all humans equally by ensuring access to food, medicine and essential goods anytime, anywhere. We design, build, and operate the world’s largest autonomous logistics system, delivering critical supplies quickly and reliably. Today, Zipline operates on four continents, makes a delivery somewhere in the world every 30 seconds, and has completed millions of deliveries to date, including blood, vaccines, medical supplies, food, and retail products.

Our customers include the world’s largest and most prominent healthcare systems, governments, retailers, restaurants and global businesses who rely on us to save lives, reduce emissions, increase economic opportunity, and provide delivery from point A to point B as fast as possible. The drone is only 15% of what we’ve built to enable seamless, reliable, global operations.

Our system strengthens supply chains, reduces congestion, and gives people time back. With more than 140 million commercial autonomous miles safely flown, Zipline is redefining access to healthcare, consumer products, and food across the globe.

We operate at a global scale and are looking for practical problem solvers who thrive on real-world challenges and rapid growth. Our team is motivated by building systems that have a direct, meaningful impact on people’s lives and by scaling the future of logistics. We are seeking people who sculpt from first principles, enjoy facing adversity, and can do the impossible at record breaking speeds.

About You and The Role

We’re looking for a highly organized, hands-on Partner Onboarding Specialist to help restaurant partners successfully launch and operate drone delivery. In this role, you’ll own the partner onboarding experience from initial handoff through launch and early operations. You’ll work directly with restaurant owners, managers, and frontline teams to prepare each location for drone delivery, train staff on new workflows, coordinate operational and technical requirements, and ensure every partner is ready to deliver a great customer experience from day one. This role sits at the intersection of operations, technology, logistics, and partner success. The ideal candidate is comfortable working directly with partner teams, solving operational problems in real time, and helping partners adopt a new way of fulfilling delivery orders.

What You'll Do

Restaurant Onboarding & Launch

• Own the onboarding process for new partners from kickoff through successful launch.

• Manage launch plans, timelines, readiness requirements, and partner communications.

• Coordinate restaurant setup and ensure operational requirements are completed before go-live.

• Conduct restaurant readiness assessments and identify potential launch blockers.

• Partner with internal teams to coordinate technical, operational, and delivery requirements.

• Support restaurant teams during launch and resolve issues quickly to ensure a smooth go-live. Training & Operational Readiness

• Train owners, managers, and team members on drone delivery workflows and best practices.

• Help partners integrate drone delivery into existing kitchen, order fulfillment, and handoff processes.

• Educate restaurant teams on packaging, order preparation, staging, and loading requirements specific to drone delivery.

• Ensure partner teams understand how to identify, escalate, and resolve common operational issues.

Partner Experience

• Serve as a trusted point of contact for partners throughout onboarding and launch.

• Build strong relationships with owners, operators, managers, and frontline employees.

• Set clear expectations around launch requirements, timelines, and responsibilities.

• Gather partner feedback and identify opportunities to make drone delivery easier for partner teams.

• Provide additional support to partners during the early stages of operation before transitioning them to ongoing support teams.

Process Improvement & Scale Process Improvement & Scale

• Keep onboarding trackers, restaurant information, and launch checklists accurate and up to date.

• Follow established onboarding processes and ensure required steps are completed before launch.

• Track open tasks and follow up with partners and internal teams to keep launches moving forward.

• Identify common questions, issues, or delays during onboarding and share them with the team.

• Gather feedback from partner managers and staff about their onboarding and launch experience.

• Help update training materials, checklists, and onboarding resources as processes change.

• Document restaurant-specific details and operational learnings for future reference.

• Escalate launch blockers or operational issues to the appropriate team when needed.

• Support multiple partner launches while maintaining strong attention to detail and organization.

• Share observations and ideas that could make the onboarding experience easier for partners.

What You'll Bring

• 2+ years of experience in operations, restaurant technology, partner onboarding, implementation, account management, logistics, or a related field.

• Strong understanding of restaurant operations and the realities of working in a fast-paced restaurant environment.

• Excellent project management and organizational skills with the ability to manage multiple restaurant launches simultaneously.

• Strong interpersonal and communication skills, including the ability to work effectively with restaurant owners, managers, and frontline employees.

• Comfortable learning new technology and explaining technical or operational processes in simple terms.

• Strong problem-solving skills and the ability to troubleshoot issues in real-world operating environments.

• Willingness to spend significant time in the field working directly with partners.

• Ability to work cross-functionally and coordinate multiple stakeholders to get partners success

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