Outreach Specialist

About this role

Who is Nest Health?

As the first value-based care provider built for families, Nest is on a mission to make comprehensive medical, behavioral, and social care radically accessible to America’s highest risk families. Founded in 2022 by Former Secretary of Health of Louisiana and practicing OB-GYN, Dr. Rebekah Gee, and Rebecca Kavoussi, Nest is the first-of-its-kind family-based, in-home, and virtual care model; this includes primary adult and pediatric care, mental health and nutrition support, vaccinations and labs, same-and-next-day acute visits, chronic condition and transitions of care management, social services and navigation, and more. Nest’s innovative model has resulted in partnerships, unlocking care for thousands of families across our markets. Nest’s early success has led to national traction across states and payers, laying the groundwork for future expansion to families across the United States.

What does it mean to be a part of a startup?

Working at a healthcare startup can be a unique experience with a fast-paced, ever-changing environment that can involve varied workloads, quick changes, and high expectations. Taking a position at a Healthcare startup allows for the opportunity to be high impact in disrupting the US healthcare system. You will have the chance to be creative, solution oriented, and have your voice heard! You will need to be flexible, accountable, and self-sufficient, and you might take on multiple roles. Here are some things you can expect:

- Role Breadth- Your role may be less defined than in other settings, with the need to wear multiple hats & juggle various responsibilities

- Learning opportunities- you will have the opportunity, at times, to function outside of your standard position and learn about new roles & areas

- Fast Paced- Startups often must move faster than traditional large companies. This means you may be asked to cope with or advise on quick changes regarding systems or processes

- Autonomy- You will need to be highly autonomous, as there is less structure and learning and development than at large orgs. This requires you to be able to learn asynchronously, as well as raise your hand when help is needed, or gaps are identified

- Collaboration- With so many opportunities to build processes and improve how we deliver care to our patients, we rely heavily on one-another to communicate changes effectively to ensure seamless support across functions. This often requires this individual to give and receive feedback frequently and communicate challenges or opportunities effectively.

What is the role?

You will be the first point of contact for eligible member families, introducing them to Nest Health’s whole-family, whole-person in-home care model and ensuring that the market meets or exceeds targets to sign up eligible families to receive primary care (PCP) services from Nest. You will outreach to eligible families via telephone and text, describing the benefits of choosing Nest Health as their PCP, answering questions and overcoming objections, and scheduling them for their first appointment. This position offers the opportunity for meaningful bonuses tied to individual and market productivity and performance.

What will you do?

· Conduct high call volume, telephonic and text outreach to eligible families to schedule and ensure completion of their initial visits with the Nest Health clinical team

· Use Nest Health’s customer relations management tool to manage Nest Health eligibility lists and meet daily, weekly, and monthly targets for reaching, scheduling and completing first visits with our clinical team and family members

· Identify and execute innovative activation strategies to get eligible families to select Nest as their family primary care provider

· Help build, refine, and leverage reporting and dashboards to meet activation/engagement targets; prioritize different outreach modalities to eligible families; and help Nest continually refine its outreach approaches and algorithms

· Participate in the development and refinement of messaging, conversation guides, and FAQs to improve the effectiveness of Nest outreach

· May work flexible or extended hours to accomplish business goals

What do you bring to the Nest?

· 2-5 years of related experience in a telephonic sales, outreach and engagement, or customer service role required

· Healthcare and/or experience with Medicaid population is a plus

· Bachelor’s degree or equivalent experience preferred but not required

· Experience working independently and successfully to hit ambitious sales targets preferred

· Demonstrated team player who enjoys collaborating with others to meet shared goals

· Entrepreneurial and creative problem solver

· Engaging personality with active listening skills and ability to demonstrate empathy with people

· Experience working in outreach, organizing, or coordinated campaigning

· Proficiency in the use of Excel and/or CRM tools like Salesforce is preferred

· Bilingual skills (esp. Spanish) is a bonus!

· Please note, this position will involve educating and encouraging vaccination against COVID-19

What is required (travel & physical requirements)?

· This is a job that is 100% remote. Occasional travel may be requested.

· Prolonged periods sitting at a desk and working on a computer.

Why choose Nest Health?

Nest and its leaders have won multiple awards including Rock Health's Next-Gen Pediatric innovations, New York Times Top Five Who Spread Hope, New Orleans City Business Power 50, and CB Insights Digital 150. Additionally, Nest has become a prominent thought and brand leader garnering national attention from outlets such as 60 Minutes, Business Insider, NYTimes, Fierce Healthcare, Axios , and others. More recently, they were recognized on Inc.'s Female Founder 500 List for 2025.

Learn more about us at https://www.nesthealth.com/.

To learn more about the Nest care model, watch this video https://vimeo.com/1047243839/

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