Outbound Shipping Customer Care Associate

About this role

SeekWell is the parent company of 1-800 Contacts, Luna, and Hello Eyes. Our goal is to make it simpler, easier, and more accessible for people to get the vision care they need. We maintain the legendary, award-winning culture 1-800 Contacts started almost 30 years ago and continue to develop innovative, disruptive products and businesses that make consumers cheer. We’re owned by KKR – one of the world’s largest and most successful private equity investment companies. We’ve built a great company and changed an industry by putting the customer first, always. The best is yet to come.

The Details

• Shift: Monday-Friday 12pm-8:30pm (MST)

• Starting Base Pay: $19.00 per hour

• Please note that this role is ON-SITE in our Salt Lake Distribution Center

What You’ll Do

• Resolve Customer Agents issues promptly.

• Work on Customer requests involving expiration dates on lenses, lot numbers, adjusting shipments for customer needs, and processing Saturday deliveries.

• Help process international orders needing extra documentation.

• Fixing print problems and releasing held orders.

• All around problem solving.

Why We Will Love You

• High school diploma (or GED equivalent)

• Call Center experience is a plus.

• Self-starter, driven, motivated, proactive, and disciplined.

• Ability to multitask and prioritize at the same time.

• Be innovative and think on the fly.

• Know how to have fun and work hard!

• Live the company values: Big-hearted, Tenacious, Unconventional, Better together!

Who You Are

• Humble, hungry, and smart

• Resourceful

• Self-motivated

• Collaborative

Perks

• Deep discounts on lenses, glasses, and other services

• Amazing healthcare coverage

• Tuition Reimbursement

• 401(k) match

• Exposure and training to other roles in the company

• Career pathing, internal internships (i.e. finance, marketing, HR, etc.) and other development opportunities

*For remote hourly applicants to be considered, you must live in one of the following approved states: Utah, Texas, North Carolina

It is anticipated this position will have a salary within the range listed below, depending on the candidate’s qualifications for the role. The successful candidate may also be eligible to enroll in several benefits including medical, dental, vision, 401(k), and others provided the work schedule meets the minimum Company requirements.

United States Remote Hourly Range $19 — $19 USD

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