Order Management Analyst

About this role

C.H. Robinson is looking for an   Order Management Analyst . In this   role   you will   be responsible for   ensuring flawless execution of the order process from point of order placement. This high-volume position requires the combination of your analytical skills and commitment to customer experience as you   identify   and remove roadblocks that may occur throughout the automated order processes from placement to payment. You will   showcase   your attention to detail and ability to flex in response to shifting priorities across a broad range of tasks, which include order planning, exception management, inventory management, payment resolution, and ongoing process improvement projects to drive operational efficiencies.   Apply today and join us as we connect the world!  

Responsibilities:  

• Oversee and carry out various order management tasks, such as tracking shipments, managing exceptions, conducting inventory reconciliation, forecasting and replenishing stock, handling invoicing, and ensuring the reconciliation of claims, credits, and   pricing  

• Resolve problems with service failures and orders that do not flow through the automated system properly   leveraging   technology and process improvement s   to remove   roadblocks  

• Build relationships with customers by providing excellent customer service, professional communication, and prompt responses to   inquiries  

• Maintain item-level data in company systems, e.g., pack sizes, pricing, and commodity   descriptions  

• C onvey complex and dynamic information to team members, customers, suppliers, and supplier’s   partners  

• Execute and leverage reporting to enhance the customer experience, improve process and to distribute operational information to the   team  

• Perform to tactical and operational KPI   targets  

Required Qualifications:  

• Minimum 1 year of customer service or account coordination-related experience

• Proficient in Microsoft Excel; able to navigate multiple   systems  

• Available to work flexible schedule including some weekends and   holidays  

• High school diploma or equivalent  

Preferred Qualifications:   

• Bachelor’s degree   a plus!  

• Supply chain knowledge  

• Demonstrated commitment to excellent customer   service  

• Strong written and verbal communication skills  

• Strong attention to detail  

• Team-oriented; able to work collaboratively in fast-paced   environment  

• Ability to work   independently  

• Ability to think creatively, strategically and navigate through the gray to resolve issues   in a timely   manner  

• Process-oriented; able to   identify   gaps and opportunities for   improvement  

• Experience with Excel Macros and the ability to   identify   breakdowns within Macros is a plus!  

We will review applications for this role on an ongoing basis and encourage all interested candidates to apply at their earliest convenience.

Compensation Range $21.76 - $45.96 The base pay range displayed on each job posting reflects the minimum and maximum base pay for the position across all U.S. locations. Your individual base pay within this range is determined by work location, which takes into account geographic cost of labor, and additional factors, including job-related skills, experience, and relevant education or training. Compensation details listed in this posting reflect the base pay only and do not include additional variable compensation.

Questioning if you meet the mark? Studies have shown that some individuals may be less likely to apply unless they match the job description exactly. Here at C.H. Robinson, we’re building an inclusive workplace where all employees feel they belong. If this position excites you, we welcome you to apply whether you check all the preferred qualifications or just a few. You may just be our next great fit!

Equal Opportunity C.H. Robinson is proud to be an Equal Opportunity Employer. We are committed to a workplace and performance culture that reflects the strengths of our worldwide marketplace. We value unique experiences and diverse backgrounds of our people within our company, our business relationships, and our communities. We’re committed to providing an inclusive environment, free from harassment and discrimination, where all employees feel welcomed, valued and respected.

EOE\Disabled\Veteran  

Benefits Your Health, Wealth and Self Your total wellbeing is the foundation of our business, and our benefits support your financial, family and personal goals. We provide the top-tier benefits that matter to you most, including: • Three medical plans which include

• • Prescription drug coverage

• Enhanced Fertility benefits

• Flexible Spending Accounts

• Health Savings Account (including employer contribution)

• Dental and Vision

• Basic and Supplemental Life Insurance

• Short-Term and Long-Term Disability

• Paid observed holidays

• 2 paid floating holidays for U.S. hourly employees

• Flexible Time Off (FTO) offered to U.S. salaried employees — no accruals and no caps. Paid Time Off (PTO) offered to all other employees in the U.S. and Canada

• Paid parental leave

• Paid time off to volunteer in your community

• Charitable Giving Match Program

• 401(k) with 6% company matching

• Employee Stock Purchase Plan

• Plus a broad range of career development, networking, and team-building opportunities

Learn more about our benefit offerings on our  BENEFITS & WELLBEING  page

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