Operations, Supervisor

About this role

About Us

As a company, we promote a culture of honesty and integrity, and value the trust it allows us to build with customers and employees alike. Our focus on our people is what sets us apart and keeps our customers coming back to work with us!

If you are seeking to be a part of a family, this is the place for you!

Maersk Logistics & Services USA, Inc. handles end-to-end warehousing and distribution logistics needs utilizing our strategic network of storage facilities. Our facilities are capable of receiving, storing, processing and dispatching cargo, so we can build flexibility and resilience into the supply chain process. Our integrated solutions allow us to be prepared for supply chain risks, so we can plan distribution to better achieve lead time and goals despite unexpected conditions. Our extensive experience, connections, and deep expertise across different sectors, industries, and transportation modes, means we can be counted on for process excellence that will save time and money.

Job Summary

S up ervises and coordinates activities of workers concerned with ordering, receiving, storing, inventorying, issuing, and shipping materials, supplies, tools, equipment, and parts, in stockroom, warehouse, or yard by performing the following duties.  

Essential Duties and Responsibilities   include the following. Other duties may be assigned.  

• Reviews Inbound Appointment Log and Open Order Report each day in order to plan work activities.  

• Plans inbound and out bound schedules accordingly to meet customer metrics.  

• Determines staffing needs based on work load and schedules staff accordingly.  

• Assigns workers to specific duties based on work load and shipping schedules.   

• Reviews and updates operational procedures as necessary and ensures they are communicated to and understood by the warehouse associates.   

• Tracks productivity and qualifies   performance by individual, function, and department.  

• Works with Inventory Control to ensure the highest level of inventory accuracy possible.   

• Manages payroll of department.   

• Advises employees on handling of items received, stored, and shipped; methods and use of equipment in handling, storing, maintaining, and shipping stock; and related problems.  

• Traces history of items to determine reasons for discrepancies between inventory and stock control records and recommends remedial actions to resolve discrepancies.  

• Determines work procedures, prepares work schedules, and expedites workflow.   Ensure compliance with food safety regulations and company quality standards  

• Issues written and oral instructions.  

• Maintains harmony among workers and resolves grievance  

Supervisory Responsibilities                       

Directly supervises 20+ employees in the area of Operations. Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws. Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.  

Competencies                       

To perform the job successfully, an individual should demonstrate the following competencies:  

Delegation   - Delegates work assignments; Sets expectations and monitors delegated activities; Provides recognition for results.  

Managing People   - Includes staff in planning, decision-making, facilitating and process improvement; Takes responsibility for subordinates' activities; Makes   self-available   to staff; Provides regular performance feedback; Develops subordinates' skills and encourages growth; Solicits and applies customer feedback (internal and external); Fosters quality focus in others; Improves processes, products and services.; Continually works to improve supervisory skills.  

Judgment   - Displays willingness to make decisions; Exhibits sound and accurate judgment; Supports and explains reasoning for decisions; Includes appropriate people in decision-making process; Makes timely decisions.  

Professionalism   - Approaches others in a tactful manner; Reacts well under pressure; Treats others with respect and consideration regardless of their status or position; Accepts responsibility for own actions; Follows through on commitments.  

Safety and Security   - Observes safety and security procedures; Determines appropriate action beyond guidelines; Reports potentially unsafe conditions; Uses equipment and materials properly.  

Dependability   - Follows instructions, responds to management direction; Takes responsibility for own actions; Keeps commitments; Commits to long hours of work when necessary to reach goals.; Completes tasks on time or notifies appropriate person with an alternate plan.  

Qualifications   To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.  

Education and/or Experience                       

High school diploma or general education degree (GED); or one to three months related experience and/or training; or equivalent combination of education and experience.  

Language Skills                       

Ability to read and comprehend simple instructions, short correspondence, and memos.  Ability to write simple correspondence.  Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization.  

Mathematical Skills                       

Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.  Ability to compute rate, ratio, and percent and to draw and interpret ba

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