Operations Manager, Outbound

About this role

Job Description:

Who We Are:    

We’re   Cart.com, one of the fastest growing commerce enablement companies in the world. We provide the digital and physical infrastructure that empowers thousands of leading B2C,   B2B   and public sector organizations to unify commerce operations from product discovery to product delivery.  

We’re   building toward   a world where commerce has no bounds. Our enterprise-grade software,   services   and   logistics   infrastructure, including our own network of omnichannel fulfillment and distribution centers, enable merchants to navigate an increasingly complex operating landscape and drive efficient growth.  

Our goal is to be the global backbone of commerce. To achieve it,   we’re   looking for entrepreneurial,   innovative   and determined teammates who are eager to help our growing base of customers simplify their commerce operations and seamlessly reach their own customers, wherever they are.   Sound   like you?   We’d   love to hear from you.  

Cart.com Fast Facts:  

• 6,000+ customers worldwide  

• 1,600+ employees globally  

• 17 warehouses nationwide, totaling over   10 million square feet   of space  

• Headquartered in Houston, TX with international offices in Mexico and Poland  

Our values:  

Cart.com is building a company that is committed to living out these 6 core values:  

• Be brand obsessed:   Our lives are shaped by the brands we interact with daily. We obsess over the brands we serve, and about the things they care about.  

• Think beyond the box:   “We’ve always done it that way” is not a phrase uttered often at our office. We create creative solutions to complex problems.  

• Don’t   give up:   We learn from our challenges and see them for what they are; great building blocks to an amazing brand story.  

• Speak up:   We communicate clearly and directly because we care deeply. Communication is the bedrock of our community.  

• Work together:   We’ve   built a team that prides itself on diversity of thought and background. Collaboration is better   with   contrast.  

• Remember to be human:   We work hard, but we leave room for the people,   places   and things that we love.  

Onsite:   This position is open to applicants or individuals who   are   located   in   or   around  Dallas,Tx and able to work 1st shift with flexibility for longer hours based   off of   business and peak needs.  

The Role:  

The Outbound Operations Manager   is responsible for   leading outbound operations including picking, packing, kitting, and triage. This role ensures order fulfillment is executed with speed, accuracy, and efficiency across a multi-client 3PL environment   supporting  E -commerce (DTC) and/or Wholesale (B2B) customers.  

Key responsibilities include managing automated pick modules, driving performance metrics, and leading teams across multiple shifts. The ideal candidate is a results-driven, motivational leader who thrives in a fast-paced, high-volume setting and is committed to continuous improvement and operational excellence.  

What   You’ll   Do :  

• Lead all outbound operations including picking, packing, kitting, and triage to ensure   timely   and   accurate   order fulfillment.  

• Manage and develop outbound supervisors and staff, fostering a high-performance team environment.  

• Ensure adherence to service level agreements (SLAs), units per hour (UPH) targets, and quality standards.  

• Plan and schedule labor based on forecasts, capacity requirements, and performance metrics.  

• Train teams on warehouse management systems (WMS) and standard operating procedures (SOPs).  

• Maintain organized and efficient picking locations for high-SKU environments.  

• Identify   and implement process improvements to drive efficiency and throughput.  

• Communicate effectively with clients, internal teams, and other departments to resolve outbound issues and support service delivery.  

• Support company growth by   identifying   capacity constraints and recommending operational enhancements.  

• Mentor and develop leadership talent within the outbound team to support performance, engagement, and career growth.  

Who You Are:      

• Motivated leader, focused on speed + accuracy.  

• Strong   communicator   and problem solver.  

• Thrives under pressure during peak fulfillment.  

What   You’ve   Done :  

• 5+ years in fulfillment operations.  

• 3+ years in outbound management or equivalent leadership.  

• 3PL or high-volume fulfillment experience  

• WMS advanced knowledge  

Physical Demands:  

• Shift :   1st shift

• Comfortable working in a non-climate-controlled environment.   

• Able to withstand moderate physical activity (standing, walking, bending, stooping over, reaching, etc.).  

• Able to lift and carry up to 30-50 lbs. on occasion.  

• Able to   maintain   attention and concentration for extended periods of time.  

• Able to work overtime.  

Currently, Cart.com does not intend to hire candidates who will need, now or in the future, Cart.com sponsorship through any non-immigrant visa category such as the H-1B, H-1B1, E-3, O-1, or TN.    

All hiring is contingent on eligibility to work in the United States. We are unable to sponsor or transfer visas   for   applicants.  

Cart.com is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

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