Operations Manager, Frozen Fulfillment

About this role

ABOUT THRIVE MARKET

Thrive Market was founded in 2014 with a mission to make healthy and sustainable living easy and affordable for everyone. As an online, membership-based market, we deliver the highest quality healthy, and sustainable products at member-only prices, while matching every paid membership with a free one for someone in need. Every day, we leverage innovative technology and member-first thinking to help our over 1,600,000+ members find better products, support better brands, and build a better world in the process. We are also a Certified B Corporation, a Public Benefit Corporation, and a Climate Neutral Certified company.

Join us as we bring healthy and sustainable living to millions of Americans in the years to come.

THE ROLE

At Thrive Market, we have fun, we love what we do and it shows by our expansive growth. Our Thrivers are the backbone of our success and that success has created an exciting employment opportunity at our newest launch site in Dallas, Fort-Worth, TX . Come experience all that we offer and Thrive along with us!

The Fulfillment Operations Manager will be responsible for overseeing and optimizing the end-to-end fulfillment process within the facility. This role involves coordinating and managing various aspects of the fulfillment operations, including inventory management, order processing, shipping, and logistics. The Fulfillment Operations Manager will work closely with cross-functional teams to ensure timely and accurate order fulfillment, member experience, and overall operational efficiency.

SCHEDULE

To Be Determined ( overtime as needed to support the business, and must be willing to cover other shifts when needed )

RESPONSIBILITIES

• Leads and develops a team of front-line supervisors and approximately 20-50+ hourly Thrivers by embodying Thrive Market values

• Uphold compliance, productivity, quality, safety, and teamwork standards as the primary source of information

• Implement engagement and fulfillment strategies to motivate employees and align them with operational goals

• Maintain performance standards and consistent processes to guarantee reliable services

• Strategize and execute fulfillment and continuous improvement objectives, clearly communicating these to supervisors

• Collaborate with carriers to optimize shipping processes and ensure timely deliveries in logistics

• Provide coaching and development opportunities to supervisors and employees to enhance performance

• Oversee productivity hours and manage payroll functions to ensure efficient operations

• Source and screen talent in collaboration with People Operations to maintain a skilled workforce for operational needs

• Analyze performance reports to identify areas for improvement and provide coaching to supervisors

• Set clear goals, promote accountability, and exemplify strong performance to support the mission of the operation

• Supports all safety programs and OSHA compliance to ensure a safe and secure work environment for all Thrivers

• Acts as the primary information source for the team, maintaining compliance and consistency to enhance team productivity, quality, safety and teamwork

• Drives the fulfillment operation strategy to ensure that Thrivers are actively engaged, motivated and working towards end results

• Ensures the team follows core performance standards and established processes in order to drive a consistent experience for the member

• Drives the planning and execution of fulfillment operation goals and company continuous improvement initiatives

• Inventory Management - Monitor and manage inventory levels to ensure adequate stock for fulfilling customer orders, implement and maintain effective inventory control measures to minimize errors and discrepancies, collaborate with the procurement team to optimize stock levels and manage inventory turnover

• Order Processing - Develop and implement streamlined order processing procedures, oversee order fulfillment, address any issues or bottlenecks in the order fulfillment process and implement solutions

• Logistics and Shipping - Coordinate with carriers and logistics partners to optimize shipping processes, monitor tracking systems and the movement of goods to ensure on-time deliveries

• Quality Control - Oversee and enforce quality control measures to ensure accurate and error-free order fulfillment, collaborate with quality assurance teams to address and resolve any product quality issues

• Drives the development of supervisors and Thrivers

• Serves as the subject matter expert on the proper way to coach, counsel and develop fulfillment Thrivers

• Owns outbound operation productivity hours and other payroll functions to ensure Thrivers are productive and aligned with Thrive Market values

• Consistently coaches and develops supervisors to enhance member experience and fulfillment operations

• Sources and screens talent and proactively partners with the People Operations team to deliver a consistent and effective hiring process

• Must be willing to work in a cold / freezer work environment

• Must be comfortable working in a multi-temperature environment ranging from -10 degrees to 40 degrees Fahrenheit and outside ambient temperatures (including heat and cold)

QUALIFICATIONS

• Bachelor's degree in business, logistics, supply chain management, or a related field is preferred

• High School diploma or equivalent

• Excellent written and verbal communication that is clear, concise, and polished

• Highest levels of integrity and ethics

• Dedicated to quality and high standards; Supportive of values

• Must be proficient in using G-Suite applications

• Ability to work in a warehouse environment and understand Warehouse Management Systems (Highjump)

• Minimum of 5-10+ years of proven leadership/supervisory experience within a FC/DC or manufacturing environment

• Proven ability to lead process improvements through the lean process or Kaizen techniques as well as provide solutions w

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