Operations Manager

About this role

Verana Health, a digital health company that delivers quality drug lifecycle and medical practice insights from an exclusive real-world data network, recently secured a $150 million Series E led by Johnson & Johnson Innovation – JJDC, Inc. (JJDC) and Novo Growth, the growth-stage investment arm of Novo Holdings.

Existing Verana Health investors GV (formerly Google Ventures), Casdin Capital, and Brook Byers also joined the round, as well as notable new investors, including the Merck Global Health Innovation Fund, THVC, and Breyer Capital.

We are driven to create quality real-world data in ophthalmology, neurology, urology, and oncology to accelerate quality insights across the drug lifecycle and within medical practices. Additionally, we are driven to advance the quality of care and quality of life for patients. DRIVE defines our internal purpose and is the galvanizing force that helps ground us in a shared corporate culture. DRIVE is: Diversity, Responsibility, Integrity, Voice-of-Customer and End-Results. Click here to read more about our culture and values.

Our headquarters are located in San Francisco and we have additional offices in Knoxville, TN and New York City with employees working remotely in AZ, CA, CO, CT, FL, GA, IL, LA, MA, MN, NC, NJ, NV, NY, OH, PA, SC, TN, TX, VA, WA, D.C. All employees are required to have permanent residency in one of these states. Candidates who are willing to relocate are also encouraged to apply.

Candidates based in the Bay Area, New York City, and Knoxville, Tennessee will be give priority consideration. For these locations, the position will follow a hybrid work model, with 3 days per week in office and the remaining days working from home.

*This hybrid role is based in New York and requires commuting to our West Village office up to three times per week must be authorized to work for any employer in the U.S. We are unable to sponsor or take over sponsorship of an employment Visa at this time.*

Job Title: Operations Manager

Location: New York (This role is based in our New York office and requires a hybrid work schedule)

Overview:

The Operations Manager will lead and deploy customer agreements across our life science portfolio. This individual will own management and coordination of critical projects and work plans, delivery progress, and customer relationships. In addition, the Operations Manager will lead initiatives to improve and streamline our internal operations across the company.

A primary area of focus will be identification of critical dependencies and bottlenecks and driving successful execution across multiple departments. The ability to understand and manage complex processes, prioritize work, communicate effectively, and align multiple stakeholders will lead to success.

Key Responsibilities and Impact:

• Delivery Operations : Own complex projects and deliverables, leading internal and external coordination efforts throughout the delivery lifecycle. Ensure successful delivery of RWD products and services.

• Project Management: Independently manage multiple projects by leveraging various project management tools. Develop work plans and drive towards stated goals, leading oversight and execution efforts. Track progress, mitigate risk, and resolve issues.

• Problem Solving : Lead independent and cross-functional initiatives to resolve complex issues efficiently. Proactively identify bottlenecks, develop data-driven solutions, and oversee seamless deployment to ensure operational continuity.

• Process Improvement and Operational Scaling : Identify opportunities to improve processes and streamline internal operations, collaborating cross-functionally to structure, measure, execute, and scale. Drive knowledge and adoption at multiple levels of the organization.

• Cross Functional Collaboration : Effectively communicate with internal stakeholders. Lead and inspire cross-functional teams internally and achieve consistency in alignment on goals, status, required actions, and impact.

• Thought Leadership: Contribute to thought leadership for the development and refinement of product offerings across Verana’s customer segments

What Will You Gain:

• Internal and external relationships in the life sciences space

• Experience working quantitatively with large sets of healthcare data

• Experience working in cross-functional teams and with stakeholders at different levels

• Experience end-to-end problem solving from problem identification through solution implementation and client communication

• Experience working at an in-person, small start-up culture

What You Bring To The Table:

• Undergraduate degree in business administration, public health, biological sciences, engineering, or mathematics. Other degrees of focus considered provided relevant experience exists.

• 3-6 years of experience working at a top consulting firm in a client-facing role, preferably with a healthcare focus. Experience at a healthcare-focused data/analytics or technology firm is also considered. Depending on years of experience and qualifications, the candidate may be considered for the Senior Associate role.

• Demonstrated project management experience with the ability to handle multiple projects at the same time. Must be able to create and manage work plans as well as provide both high-level oversight and day-to-day operational support.

• Exceptional communication skills, with the ability to synthesize and translate technical content to a variety of audiences. Agility to work across and develop relationships with diverse, cross-functional teams.

• Proficient in the use of analytical tools, including Microsoft Excel.

• Natural ability to stay organized and desire to reduce complexity.

• Interest in engaging directly with oncology provider organizations and/or biopharma partners to help advance their research and business-related strategies using RWE.

• Interest in Verana’s offerings, curiosity to learn the nuances of healthcare data, and pas

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