Operations Manager

About this role

At Brookshire Grocery Company (BGC), we’re not just about business—we’re about building a community where you can thrive. Based in Tyler, Texas, BGC is home to five unique banners—Brookshire's Grocery Company, Super 1 Foods, Spring Market, Fresh by Brookshire's, and Reasor's—operating over 215 + stores across Texas, Louisiana, Arkansas, and Oklahoma.

We’re all about creating a workplace where you can thrive. At BGC, you matter, your contributions are celebrated, and your future is unlimited. Whether you're launching your career or ready to level up, you’ll find a supportive team, endless growth opportunities, and a chance to make an impact.

Here’s what sets us apart: • Wellness that works for you: Comprehensive medical, vision, dental, and prescription coverage. • Flexibility and freedom: Paid time off to relax, recharge, and enjoy life. • Ownership that empowers: 401(k) plan to help you build a solid future that the Company contributes to. • Savings for your lifestyle: Exclusive employee discounts on the things you need most. • Investing in your dreams: Scholarships and educational support to fuel your growth. • Adventure awaits: Access to a 205-acre outdoor recreation area for unwinding, connecting, and having fun.

When you join BGC, you’re not just starting a job—you’re becoming part of something bigger. We’re here to support your goals, inspire your journey, and celebrate your wins.

Job Summary: Provides oversight in all areas of the store to assist Store Director with operating a convenient, friendly, and clean shopping experience. Leads and provides guidance to Service Specialists and performs training as needed.

Essential Duties and Responsibilities: • Carries out management responsibilities including interviewing, hiring, training and developing partners; planning, assigning, and directing work; appraising performance, rewarding, and disciplining partners; scheduling, addressing complaints, and resolving problems. • Reviews historical data to predict future sales from ads and promotions. Manages inventory using item management processes to ensure satisfactory in-stock levels. Reviews profit and loss, sales, shrink, and labor data; provides verbal or written summary to upper management regarding any related issues. • Checks inventory on trucks, unloads products, and ensures accuracy of inventory, product ordering, and associated paperwork. • Opens/closes store as assigned, ensuring proper procedures are followed. • Inspects product for quality control and food safety standards; adheres to all governmental product origin labeling.   • Prepares, makes, and verifies accuracy of store deposits and change orders. Balances register tills and remains current on tender policies and procedures related to checks, credit, debit, coupons, EBT, WIC, AML, etc. • Notifies Store Director of efficient process improvement opportunities. • Verifies accurate pricing through communication with operations support and through the use of hand-held scanners. • Maintains clean, safe and sanitary working and shopping environment by adhering to Company safety procedures. • Maintains a friendly and customer service-oriented attitude by greeting customers, answering questions, and responding to complaints. Assists customers with locating and selecting products.

Knowledge, Skills and Abilities: • Intermediate knowledge of retail grocery store operations. • Intermediate knowledge of cash register. • Basic knowledge of WFM (Workforce Management). • Basic knowledge of SAP for reporting purposes. • Basic knowledge of anti-money laundering (AML) regulations. • Basic knowledge of on-site fuel station procedures. • Basic mathematical skills. • Ability to lead and motivate others. • Ability to effectively communicate (in written and verbal form) with customers and partners. • Ability to multi-task and work in a fast-paced environment. • Ability to maintain high levels of confidentiality regarding sensitive information. • Ability to organize, prioritize, and manage time. • Ability to perform basic Microsoft Office functions. • Ability to count and calculate for the purpose of cash handling and sales transactions. • Ability to safely work with sharp objects such as knives, box cutters, etc. • Ability to operate manual or electric pallet jack. • Ability to safely operate and maintain department equipment. • Ability to use precision hand tools. • Ability to learn new technology systems, methods and processes. • Ability to work flexible schedules including nights, weekends and holidays. • Must be attentive to potential hazards and remedy or place appropriate warning signs or devices around or near the hazard as soon as is reasonably possible. • Must report any potential hazards that cannot be immediately remedied to a supervisor.

Education, Experience and Qualifications: • High school Diploma or GED required.  • Minimum of 18 years of age required. • Partners must be 21 years of age or older to drive for Company business in accordance with the BGC Business Driver Policy. • Two or more years of related experience; or an equivalent combination of experience and/or higher education required. • TABC/LACT/AATC certification required. • Food Handler certification required. • Fuel Operator C training required. • Manager Food Safety certification required. • Anti-Money Laundering (AML) certification required. • Health Insurance Portability and Accountability Act (HIPAA) certification required.

Physical Demands: • Continuously required to use close vision, distance vision, depth perception or the ability to focus. • Continuously required to stand or walk. • Frequently required to talk and hear. • Frequently required to use hands for reaching, touching or handling. • Frequently required to push, pull, maneuver or lift objects up to 40 lbs. • Frequently required to bend, kneel or squat. • Occasionally required to use fine finger movements (ex. sorting and typing). • Occasionally required to push, pull, maneuver or lift objects

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