Operations Manager

About this role

Bermex, Inc.

Full time Regular

About The Team   

At Bermex , we put value on our customer relationships. We’re always looking for a way that we can delight our customers by going the extra mile. Bermex offers expert damage prevention services and solutions to utilities and associated organizations throughout the United States, including leak detection, atmospheric corrosion, line location, software service solutions, as well as water, gas, and electric meter reading . At Bermex , we are always looking for motivated individuals who enjoy working independently and love the outdoors to become a part of our team .      

About the Role  

The Operations Manager reports to the Senior Operations Manager at Bermex . This position play s a key role in work ing with management to improve operations, sales, profit , and employee development in order to attain customer satisfaction. This position also requires a high degree of organization , attention to detail , and exceptional interpersonal communication and leadership skills .  

***Salary Disclaimer: For those residing in New York, the salary for this position is $95,000/year. ***

What You’ll Do  

Operation Supervisor Management :  

• Provide direction, training, support, supervision, and motivation to operation supervisors including their downline reports  

• Ensure that approved policies and objectives are clearly understood and effectively applied to each operating unit  

• Supervise and review the preparation of forecast numbers for each of his/her departments  

• Review performance and causes of significant variances, along with corrective action plans  

• Conduct performance and wage reviews for department supervision  

Business Management :  

• Ensure timely production reports and accurate record information to operating activities for such purposes as control, planning, accounting and required customer reports  

• Keep track of staffing requirements and hire new talent as needed to correspond with specific duties and skill sets  

• Ensure monthly operation reports listing any unusual events – major expenditures, legal actions, overtime payments, etc. are distributed to appropriate department(s)/personnel  

Customer Communication :  

• Handle or d efer all customer complaints to the appropriate authorities  

• Professionally represent the company to clients and their customers  

• P rovide general information about the meter services to customers, when applicable  

Other duties as assigned.  

About You  

Must haves:  

• Education : High School Diploma or GED  

• Experience: 3 years of experience in an operations management  or supervisory role.

• 3 years of experience in the field of damage prevention directly managing teams of line locate technicians.

Nice to haves:  

• Education: Bachelor’s Degree in O perations M anagement or B usiness A dministration  

• Experience: 5 years of experience in operations management or supervisory role . A t least 1 year of experience in budget development and oversight is a plus   

• 5 years of experience in the field of damage prevention directly managing teams of line locate technicians.

Your Skills :  

• Excellent ability to delegate responsibilities while maintaining organizational control of operations and customer service  

• Highly trained in conflict management and business negotiation processes  

• Knowledge of operations, safety process, programs, and procedures  

• Excellent communication skills, comfortable interacting with management and customers  

• Strong analytical and financial analysis skills  

• Ability to teach, coach and train operation supervisors to drive change and execute process improvements across offices  

• Knowledge of general business software and aptitude for learning new applications; proficiency in Microsoft Office (Word, Excel, Outlook)  

• A bility to multi-task , and work independently a nd as a team  

• Proven abilities of strong leadership skills   

• Excellent attention to detail for problem solving and finding  

Drug/Alcohol Testing :  

• Drug/alcohol testing is required  

• Drug/alcohol testing required per N on- R egulatory requirements for employees working with water, electric, and meters  

• Drug/alcohol testing required per Federal DOT r egulations for employees working with gas meters  

Benefits  

Health and Safety :  

• Group health plans including medical/prescription, dental, vision and a variety of other coverage options  

• Company paid group life insurance, accidental death & dismemberment insurance, short and long term disability  

• Flexible Spending Accounts or an option for a Health Saving Account with company match  

• Company paid Employee Assistance Program (EAP) for all employees and eligible family members  

Retirement :  

• Automatic enrollment in the Employee Stock Ownership Plan (ESOP) at no cost  

• Roth or Traditional 401(k) Retirement plan with company match   

PTO Plans (a fter 90 completed days of service for full-time employees ) :  

• Paid Vacation  

• Paid Holidays  

• Paid Wedding Day  

• Veterans Day paid time off for our veterans  

• Paid Sick Time (New York based positions ONLY)  

Perks/Allowances :  

• Company vehicle (for all driver-based positions)  

• Gas card for company vehicle (if applicable)  

• Company provided cell phone or mobile allowance (if applicable)   

• B oot allowance from approved vendors   

• Daily per diem for travel-based positions   

Where We Work   

Employees will begin their day at the local office where they will pick up their company vehicle, equipment, and assignments for the day.   

We are an Equal Employment/Affirmative Action employer. We do not discriminate in hiring on the basis of sex, gender identity, sexual orientation, race, color, religious creed, national origin, physical or mental disability, protected Veteran status, or any other characteristic protected by federal, state, or local law. If you need a reasonable acco

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