Operations Management Trainee

About this role

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Job Description : At Ryder, our most important competitive advantage is our people.    CULTURE- INTEGRITY- FAMILY . As a Customer Service Coordinator,   you’ll   be part of a dynamic team, equipped to succeed and empowered to develop your transportation &   logistics   career. This is an essential   industry   and   we’ve   been in the game since 1933!  

The   Operations Management Trainee   ( OMT ) is an   18   to   24- month structured and comprehensive training program to develop leadership and operational knowledge. The position involves working collaboratively with different teams to gain insights into the business, processes ,   and strategies to align with customer retention, all   facets   of operational excellence ,   and metrics.  

  This position will give you a chance to   utilize   your problem - solving abilities to help make good business decisions for the company.   With support, mentorship ,   and training from your managers and fellow team members, along with your willingness to   relocate , you will be prepared to take the next step in a successful career.   This is an amazing opportunity for a recent college graduate to start their career with a successful and stable company.  

Shop Location:  Evansville, Indiana

Hours:  8:00AM TO 5:00PM

Schedule:  Monday-Friday

Salary – Paid Weekly  

In addition to a comprehensive benefit package, a 401(K) Savings Plan with a company match, discounted stock purchase options ,   and performance-based annual cost of living increases, we are proud to offer:   

• Comprehensive training and the ability to continue your professional development   

• Regional and local Ryder resources to help guide and support   

• The stability and peace   of   mind that comes with working for a World-Class, Fortune 500 organization that has been in business for over 85 years with over   36,000 employees   worldwide.   

• 12 weeks   of paid   maternity leave .   

• Additional   day of Paid Time Off   (PTO)   for Military Veterans.   

Essential Functions  

• Responsible for   the customer   relationship activities by providing quality customer interface, proactive customer management, issue resolution, and customer satisfaction.  

• Coordinate with the rental department to ensure maximum   utilization   without compromising lease customers.  

• Partner with Sales staff on customer calls for new business and increased customer satisfaction.  

• Manage running costs and maintenance overheads. Ensure policy and processes are followed to   optimize   running costs and maintenance overhead.  

• Accountable for coordinating with Maintenance, Asset Management,   Sales   and Marketing to ensure customer satisfaction.  

• Ensure   accurate   PM scheduling and follow-up,   breakdowns   and vehicle status updates; oversee Technician work planning for efficiency, training, and flexibility.  

  Additional Responsibilities  

• Relocation within the business unit at the conclusion of the training program is   required .  

• Performs other duties as assigned.  

  Skills and Abilities  

• Detail - oriented with excellent follow-up practices   r equired .  

• Strong verbal and written communication skills   required .  

• Instills commitment to organizational   goals   r equired .  

• Capable of multitasking, highly organized, with excellent time management skills .   Able to prioritize work .   

• Flexibility to   operate   and self-driven to excel in a fast-paced environment,   r equired .  

• Strong mechanical skills   are   r equired .  

• Effective interpersonal skills   and   e xcellent influencing skills,   r equired .  

• Ability to create and   maintain   professional relationships within all levels of the organization (peers, work groups, customers, supervisors) ,   r equired .  

• Ability   to work independently and as a member of a team   is   r equired .  

  Qualifications  

• Bachelor's Degree,   r equired .  

• 1 year or more in customer service with issue resolution,   p referred.  

• Strong PC knowledge/skills to include spreadsheet and word processing software packages . A dvanced   skills are   r equired .  

• Basic understanding of Business Finance, controls ,   and metrics .   Beginner   skills are   r equired .  

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Job Category Operations and Support

Our Culture & Commitment : At Ryder, you’re trusted to make an impact—while enjoying room to grow and having a voice that’s heard. Our culture is built on respect, collaboration, and shared pride in doing great work rooted in innovation and safety.

Your Voice. Your Success. The Future We Build Together.

Compensation Information : The compensation offered to a candidate may be influenced by a variety of factors, including the candidate’s relevant experience; education, including relevant degrees or certifications; work location; market data/ranges; internal equity; internal salary ranges; etc. The position may also be eligible to receive an annual bonus, commission, and/or long-term incentive plan based on the level and/or type. Compensation ranges for the position are below:

Pay Type : Salaried

Minimum Pay Range : 60,000

Maximum Pay Range : 60,000

Benefits Information : For all Full-time positions only : Ryder offers comprehensive health and welfare benefits, to include medical, prescription, dental, vision, life insurance and disability insurance options, as well as paid time off for vacation, illness, bereavement, family and parental leave, and a tax-advantaged 401(k) retirement savings plan.

Ryder is proud to be an Equal Opportunity Employer and Drug Free workplace . All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, among other things, or status as a qualified individual with

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