Operations Group Manager Senior - International Trade Product Delivery (ITPD)

About this role

Position Overview

At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers. We work together each day to foster an inclusive workplace culture where all of our employees feel respected, valued and have an opportunity to contribute to the company’s success. As an Operations Group Manager Senior within PNC's International Trade Product Delivery (ITPD) organization, you will be based in Pittsburgh, PA; Dallas, TX; Cincinnati, OH; Cleveland, OH; Columbus, OH; Kalamazoo, MI; East Brunswick, NJ; Denver, CO or potentially across the PNC footprint contingent on business need.

As part of the Commercial Lending and Leasing Operations senior leadership team, this position is responsible for leading the International Trade Product Delivery (ITPD) organization. This senior leader will oversee the delivery, service, and operational support of international trade products, including letters of credit, trade finance solutions, and related commercial banking products.

The role is accountable for providing strategic direction, operational leadership, risk management oversight, and continuous improvement across a complex organization supporting C&IB clients. The leader will partner closely with all C&IB lines of business, Risk, Technology, Product, and Operations teams to deliver an exceptional client experience while maintaining a strong control environment and driving operational excellence. International Trade Product Delivery plays a critical role in supporting trade transactions, letter of credit issuance and servicing, and adherence to trade compliance requirements. The successful candidate will be a seasoned leader who elevates and grows people to achieve their maximum potential.

The successful candidate will:

• Deliver an industry-leading client experience. • Modernize international trade product delivery. • Strengthen the control environment while reducing operational complexity. • Build and develop a highly engaged, high-performing team. • Create a scalable operating model that supports future growth and evolving client needs.  

This position may be eligible for remote work in select geographic locations, subject to approval by PNC. If approved, work must be conducted from a quiet, secure, and confidential home-based workspace. Occasional in-office participation may be required based on business needs.

PNC will not provide sponsorship for employment visas or participate in STEM OPT for this position.

Job Description • Determines the overall operations strategy for function or business and sets operating standards in collaboration with the business. Oversees execution of support and service and leads staff to achieve excellence. Oversees the development of relevant key performance and risk indicators. • Oversees the execution of business and functional strategies and initiatives to achieve desired service and budgetary results within the risk appetite. Drives improvements in capabilities, controls and performance while connecting strategies and initiatives to business outcomes to drive desired client experience. • Develops and maintains relationships with internal and external partners and creates an environment in which products and/or processes are designed/re-designed and/or managed to ensure customer satisfaction. • Establishes and ensures compliance with internal policies and procedures. Recommends and influences policy and procedure changes to meet business objectives. Ensures policy and procedures changes are communicated appropriately to deliver a superior employee and customer experience. Manages highest level escalations. • Manages, aligns and oversees the development of the operations team, which may include managers, supervisors and individual contributors. Develops future leaders, including managers and supervisors.

PNC Employees take pride in our reputation and to continue building upon that we expect our employees to be: • Customer Focused - Knowledgeable of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and able to leverage that information in creating customized customer solutions. • Managing Risk - Assessing and effectively managing all of the risks associated with their business objectives and activities to ensure they adhere to and support PNC's Enterprise Risk Management Framework.

PNC also has fundamental expectations of our people managers. As a manager of talent in PNC, you will be expected to: • Include Intentionally - Cultivates diverse teams and inclusive workplaces to expand thinking. • Live the Values - Role models our values with transparency and courage. • Enable Change - Takes action to drive change and innovation that will transform our business. • Achieve Results - Takes personal ownership to deliver results. Empowers and trusts others in decision making. • Develop the Best - Raises the bar with every talent decision and guides the achievement of all employees and customers.

Qualifications

Successful candidates must demonstrate appropriate knowledge, skills, and abilities for a role. Listed below are skills, competencies, work experience, education, and required certifications/licensures needed to be successful in this position.

Preferred Skills Accountability, Customer Solutions, Ensure Compliance, Personal Initiative, Process Improvements, Results-Oriented, Risk Mitigation Strategies, Standard Operating Procedure (SOP)

Competencies Budgeting, Decision Making and Critical Thinking, Effective Communications, Industry Knowledge, Internal Resource Coordination, Operational Functions, Operational Risk, Process Management, Standard Operating Procedures, Strategic Thinking

Work Experience Roles at this level typically require a university / college degree. Higher level education such as a Masters degree, PhD, or certifications is desirable. Industry-relevant experience

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