Operation Manager Trainee

About this role

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Job Description : Summary The Operations Management Trainee will support the shop management process and assist in cost savings, customer retention, and metric-based initiatives. This requires the Management Trainee to work cross functionally across Operations, Asset Management, Sales, Quality, and Rental. 

Shop Location: Houston, Texas Work Schedule: Tuesday-Saturday Hours: Tuesday -Friday 10AM to 6PM Saturday 6:30AM to 3:30PM Hourly Pay | Paid Weekly!   Ryder offers comprehensive health and welfare benefits, to include medical, prescription, dental, vision, life insurance and disability insurance options, as well as paid time off for vacation, illness, bereavement, family and parental leave, and a tax-advantaged 401(k) retirement savings plan.   At Ryder, we are always looking for outstanding individuals to join our team and have a dedicated careers site of all our currently open positions available at  https://ryder.com/careers.  We take the security of everyone’s personal information very seriously and are dedicated to securing and protecting any information provided to us. This is why, we only accept employment applications through our official careers site. You may receive phone calls, text messages, or emails that appear to be from Ryder or other trusted organizations, but it is important that you remain vigilant when responding to these as they may be scams in which fraudsters try to obtain your personal information for malicious purposes (known as “Phishing”) . While we may call you to verify information you have provided in your application, we will never ask for sensitive personal information from you via email, end user messaging applications such as WhatsApp messenger, Signal messenger, or via text message. If you are asked to provide personal information, click on a link, or navigate to a website other than the official Ryder website ( www.ryder.com ), or download any mobile applications to communicate with our careers team, DO NOT GO ANY FURTHER. End the call or exit the website as this is very likely a scam.

Essential Functions • Responsible for the customer relationship activities by providing quality customer interface, proactive customer management, issue resolution, and customer satisfaction.

• Coordinate with the rental department to ensure maximum utilization without compromising lease customers.

• Partner with Sales staff on customer calls for new business and increased customer satisfaction.

• Manage running costs and maintenance overheads. Ensure policy and processes are followed to optimize running costs and maintenance overhead.

• Accountable for coordinating with Maintenance, Asset Management, Sales and Marketing to ensure customer satisfaction.

• Ensure accurate PM scheduling and follow up, breakdowns and vehicle status updates; oversee Technician work planning for efficiency, training, and flexibility.

Additional Responsibilities • Relocation within the business unit at the conclusion of the training program is required.

• Performs other duties as assigned.

Skills and Abilities • Detail oriented with excellent follow-up practices, Required.

• Strong verbal and written communication skills , Required.

• Instills commitment to organizational goals , Required.

• Capable of multi-tasking, highly organized, with excellent time management skills Able to prioritize work, Required.

• Flexibility to operate and self-driven to excel in a fast-paced environment , Required.

• Strong mechanical skills , Required.

• Effective interpersonal skills Excellent influencing skills, Required.

• Ability to create and maintain professional relationships within all levels of the organization (peers, work groups, customers, supervisors). , Required.

• Ability to work independently and as a member of a team, Required.

Qualifications • Bachelor's Degree, Required.

• 1 year or more in customer service with issues resolution experience, Preferred.

• Strong PC knowledge/skills to include spreadsheet and word processing software packages Advanced, Required.

• Basic understanding of Business Finance, controls and metrics Beginner, Required.

#LI-AC   #INDexempt   #FB

Job Category Operations and Support

Our Culture & Commitment : At Ryder, you’re trusted to make an impact—while enjoying room to grow and having a voice that’s heard. Our culture is built on respect, collaboration, and shared pride in doing great work rooted in innovation and safety.

Your Voice. Your Success. The Future We Build Together.

Compensation Information : The compensation offered to a candidate may be influenced by a variety of factors, including the candidate’s relevant experience; education, including relevant degrees or certifications; work location; market data/ranges; internal equity; internal salary ranges; etc. The position may also be eligible to receive an annual bonus, commission, and/or long-term incentive plan based on the level and/or type. Compensation ranges for the position are below:

Pay Type : Salaried

Minimum Pay Range : 60,000

Maximum Pay Range : 60,000

Benefits Information : For all Full-time positions only : Ryder offers comprehensive health and welfare benefits, to include medical, prescription, dental, vision, life insurance and disability insurance options, as well as paid time off for vacation, illness, bereavement, family and parental leave, and a tax-advantaged 401(k) retirement savings plan.

Ryder is proud to be an Equal Opportunity Employer and Drug Free workplace . All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, among other things, or status as a qualified individual with disability.

Important Note : Some positions require additional screening that may include employment and education verification; motor vehicle records check a

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