OnSite Specialist - Mission Viejo, CA

About this role

Work Flexibility: Field-based

Position summary:   

Utilizes a wide array of knowledge, technical skills and critical thinking abilities to facilitate job functions during surgical procedures as well as preoperative and postoperative equipment management.  

Essential duties & responsibilities:  

• Provides clinical surgical support by managing all relevant equipment.  

• Anticipates related device needs of the O.R. staff and surgeon during surgical procedures.  

• Is responsible for trouble-shooting and maintaining Stryker equipment and or other related devices.  

• Works with surgeons, O.R. personnel, central processing, biomedical and all other related personnel.  

• Maintains knowledge base of equipment and disposable products through Stryker education training programs.  

• Provide physicians and OR personnel with information on new and current products.   

• Must be able to accurately and honestly record and report data metrics related to all specific job functions on a monthly basis.   

• Responsible for maintaining up-to-date account information to ensure continuous high levels of service at the account ; including all vendor credentialing required by the account.  

• Accurately records and reports all surgical procedure information.  

• Adheres to all Stryker and medical facility policies, standards and procedures.  

• A nalyze and resolve both routine and non-routine product issues expediently using independent judgment.  

• Maintain professional appearance, work ethic, and attitude required by Stryker and the medical facility.  

• Adhere to (HIPAA) and other related patient confidentiality policies and procedures.    

• P rovide support / coverage   on   all   shifts   at your assigned account , as we l l   as provide   support/ coverage at   other account   in and outside   your   region ; o ther shifts might include on-call , overnight, and weekends ; o ther accounts might require overnight travel.  

• Note: Assigned shifts may change without notice based on account/business needs, this may include a rotating shift (which is a shift that has rotating/changing   days of the week AND   start and end tim e )  

Education & special trainings:  

• ​ ​ ​ ​ ​ High School Diploma or equivalent required.  

• ​ Bachelor’s Degree, Associate’s Degree or equivalent certifications preferred.  

• ​ Applicable for Specialists working in Sterile Processing Department:   HSPA   CRCST Certification within 6 months of start date and on time yearly renewal ​  

​ ​ ​ ​  

Qualifications & experience:  

• ​ ​ ​ Operating Room experience and demonstrated knowledge of anatomy, surgical procedures and techniques preferred.  

• ​ Basic computer skills including Microsoft Office, strong verbal and written communication, interpersonal, and organizational skills are essential.  

• ​ The ability to   quickly, efficiently, and effectively   troubleshoot issues in   the moment in   demanding, high stress situations.  

• ​ The ability to provide support/ coverage ,   not only at   your assigned account   during your assigned shift,   but also on o ther shifts that need additional support. Note: Assigned shifts may change without notice based on account/business needs, this may include a rotating shift (which is a shift that has rotating/changing days of the week AND start and end time)  

• ​ The ability to provide on-call services as required by the hospital/account, which may include overnight and weekends .   If the account contract includes on-call services, you mu st be within 45 minutes   driving distance from the account.  

• ​ The ability to provide support/coverage at other accounts in other regions , which may i nclude   overnight travel.    

​ ​ ​  

Physical & mental requirements:   

• ​ ​ ​ ​ ​ ​ ​ Ability to exert up to 50lbs of force occasionally and/or up to 20lbs of force to constantly move objects.     

• ​ Ability to remain standing and/or walking for an extended period of time.  

• ​ Must have near visual acuity (corrected) color vision, mobility, bending, standing, stooping, and finger dexterity.    

• ​ Must be able to observe and correct minute inconsistencies (e.g. in the printed word, product appearance, etc.).    

• ​ Excellent analytical skills.    

• ​ Excellent interpersonal skills.    

• ​ Excellent equipment problem-solving skills.    

• ​ Excellent time management skills with ability to use independent judgment and critical thinking effectively.  

• ​ Must be able to explain and generate detailed guidelines and procedures. ​ ​ ​ ​ ​  

​ ​  

  Scope of Work   Summary   (Operating Room Support) :   The OnSite Specialist provides in-room support for minimally invasive surgical (MIS) and related procedures, ensuring optimal performance of Stryker and third-party equipment. This role bridges clinical teams, SPD, and Stryker service lines to maintain smooth, high-quality OR operations.  

Core Responsibilities:  

• Set up Stryker towers, booms, lights, and integrated suite systems per surgeon preference.  

• Confirm equipment functionality and image routing prior to each procedure.  

• Adjust camera, monitor, and device settings intraoperatively.  

• Provide immediate troubleshooting of endoscopy and integration systems.  

• Manage post-procedure breakdown and staging of all Stryker equipment.  

• Clean/disinfect towers and components, restock consumables, and perform basic maintenance.  

• Educate OR and SPD staff on proper use and troubleshooting of Stryker products.  

• Support video conferencing, DICOM transfers, and EMR connectivity (where applicable).  

Qualifications:  

• Experience in OR technical support or surgical services.  

• Familiarity with MIS procedures (laparoscopy, arthroscopy, cystoscopy, hysteroscopy, etc.).  

• Excellent communication and troubleshooting skills.  

Scope of Work   Summary   (Sterile Processing Department   – SPD) :   Responsible for reprocessing and managing surgical instrumentation per

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