OnSite Specialist - Milwaukee, WI

About this role

Work Flexibility: Field-based

Position summary : · Utilizes a wide array of knowledge, technical skills and critical thinking abilities to facilitate job functions during surgical procedures as well as preoperative and postoperative equipment management. · Essential duties & responsibilities: (detailed description) · Provides clinical surgical support by managing all relevant equipment. · Anticipates related device needs of the O.R. staff and surgeon during surgical procedures. · Is responsible for trouble-shooting and maintaining Stryker equipment and or other related devices. · Works with surgeons, O.R. personnel, central processing, biomedical and all other related personnel. · Maintains knowledge base of equipment and disposable products through Stryker education training programs. · Provide physicians and OR personnel with information on new and current products. · Must be able to accurately and honestly record and report data metrics related to all specific job functions on a monthly basis. · Responsible for maintaining up-to-date account information to ensure continuous high levels of service at the account; including all vendor credentialing required by the account. · Accurately records and reports all surgical procedure information. · Adheres to all Stryker and medical facility policies, standards and procedures. · Analyze and resolve both routine and non-routine product issues expediently using independent judgment. · Maintain professional appearance, work ethic, and attitude required by Stryker and the medical facility. · Adhere to (HIPAA) and other related patient confidentiality policies and procedures. · Provide support/coverage on all shifts at your assigned account, as well as provide support/coverage at other account in and outside your region; other shifts might include on-call, overnight, and weekends; other accounts might require overnight travel. o Note: Assigned shifts may change without notice based on account/business needs, this may include a rotating shift (which is a shift that has rotating/changing days of the week AND start and end time) Education & special trainings: · Bachelor’s Degree, Associate’s Degree or equivalent certifications preferred. · Applicable for Specialists working in Sterile Processing Department: HSPA CRCST Certification within 6 months of start date and on time yearly renewal

Qualifications & experience: · Operating Room experience and demonstrated knowledge of anatomy, surgical procedures and techniques preferred. · Basic computer skills including Microsoft Office, strong verbal and written communication, interpersonal, and organizational skills are essential. · The ability to quickly, efficiently, and effectively troubleshoot issues in the moment in demanding, high stress situations. · The ability to provide support/coverage, not only at your assigned account during your assigned shift, but also on other shifts that need additional support. Note: Assigned shifts may change without notice based on account/business needs, this may include a rotating shift (which is a shift that has rotating/changing days of the week AND start and end time) · The ability to provide on-call services as required by the hospital/account, which may include overnight and weekends. If the account contract includes on-call services, you must be within 45 minutes driving distance from the account. · The ability to provide support/coverage at other accounts in other regions, which may include overnight travel

Physical & mental requirements: · Ability to exert up to 50lbs of force occasionally and/or up to 20lbs of force to constantly move objects. · Ability to remain standing and/or walking for an extended period of time. · Must have near visual acuity (corrected) color vision, mobility, bending, standing, stooping, and finger dexterity. · Must be able to observe and correct minute inconsistencies (e.g. in the printed word, product appearance, etc.). · Excellent analytical skills. · Excellent interpersonal skills. · Excellent equipment problem-solving skills. · Excellent time management skills with ability to use independent judgment and critical thinking effectively. · Must be able to explain and generate detailed guidelines and procedures

Scope of Work Summary (Operating Room Support): The OnSite Specialist provides in-room support for minimally invasive surgical (MIS) and related procedures, ensuring optimal performance of Stryker and third-party equipment. This role bridges clinical teams, SPD, and Stryker service lines to maintain smooth, high-quality OR operations.

Core Responsibilities: · Set up Stryker towers, booms, lights, and integrated suite systems per surgeon preference. · Confirm equipment functionality and image routing prior to each procedure. · Adjust camera, monitor, and device settings intraoperatively. · Provide immediate troubleshooting of endoscopy and integration systems. · Manage post-procedure breakdown and staging of all Stryker equipment. · Clean/disinfect towers and components, restock consumables, and perform basic maintenance. · Educate OR and SPD staff on proper use and troubleshooting of Stryker products. · Support video conferencing, DICOM transfers, and EMR connectivity (where applicable).

Qualifications: · Experience in OR technical support or surgical services. · Familiarity with MIS procedures (laparoscopy, arthroscopy, cystoscopy, hysteroscopy, etc.). · Excellent communication and troubleshooting skills.

Scope of Work Summary (Sterile Processing Department – SPD): Responsible for reprocessing and managing surgical instrumentation per IFU, HSPA/AAMI standards, and hospital policy. Works alongside SPD staff to ensure timely, compliant reprocessing of Stryker and hospital-owned instruments.

Core Responsibilities: · Decontaminate and assemble rigid scopes, cameras, light cords, and power instrumentation. · Perform in-line function testing (leak, sharpness, insulation, or power checks). · Wrap and containerize sets for ster

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