Office & Experience Specialist

About this role

Quick Summary You're the go-to person for Kin's Chicago office, running day-to-day operations, onsite events, and the culture programs that connect Kinfolk to each other.

Who We Are Kin makes life simpler, more affordable, and better for homeowners — especially in the places where climate risks, rising costs, and outdated systems make it hardest. We start with smarter homeowners insurance and expand to everything homeowners need to thrive.

Using data, technology, and thoughtful human support, we're building products that are clear, fair, and help homeowners feel confident — so homeowners aren't left behind when they need help most.

Founded in 2016, Kin is a remote-first employer with Kinfolk across more than 35 states. We serve customers in 14 states (and counting). Our disciplined growth, strong customer satisfaction, and focus on long-term sustainability fosters outstanding growth, attracts marquee investors, and earns recognition and accolades, including:

- Built In Chicago's Best Places to Work, Midsize Companies (2021-2026)

- Forbes' America's Best Startup Employers (2026)

- Inc. 5000 Fastest-Growing Private Companies

- Forbes’ Fintech 50 (2023-2026)

- Great Places to Work Certified (May 2024-May 2027)

Most importantly, we're building Kin to be a place where people do meaningful work with real impact — for our customers, our communities, and each other. We're excited to tell you more about how you can contribute to our rapid growth, strong unit economics, profitability, and excellent customer ratings. To learn more about how we work and what we're building, visit kin.com http://kin.com and see how we work (https://www.linkedin.com/company/kin-insurance/life/kin/).

The Opportunity We're looking for a Specialist, Office & Experience to help us keep our downtown Chicago office running smoothly and build the programs that connect our people to Kin's culture. This role sits on the People Team and is the go-to resource for office management, onsite events, and employee experience.

As a remote-first company, our Chicago office is one of the few places Kinfolk gather in person, which makes this role's impact outsized. You'll shape whether that office feels like a place people want to come to, and you'll build the programs — onboarding, recognition, swag, ERG support — that connect employees to Kin no matter where they sit.

Your Responsibilities

- Own day-to-day Chicago office operations, including supplies, food, mail, and building coordination, proactively anticipating needs before they become issues.

- Own and evolve the office space and vendor and landlord relationships, keeping the office professional, organized, and reflective of Kin's culture.

- Track and reconcile office expenses, and identify process improvements to streamline operations.

- Serve as the central coordinator for all office events and company onsites, managing logistics end to end including venues, contracts, hotel group rates, and catering.

- Negotiate and submit vendor contracts through the company procurement system.

- Build and run employee experience programs across the lifecycle, including new hire orientation, recognition programs, and employee gifting.

- Own the company swag program end to end, from inventory to vendor relations to shipping.

- Own day-to-day employee communications, including the internal wiki and new hire content, and coordinate logistics for our Employee Resource Groups (ERGs).

Success in This Role In your first 6–12 months at Kin, success is less about checking boxes and more about the impact you create. You'll use your skills and judgment to take ownership of meaningful work, improve how we operate, and help move Kin's mission forward. Along the way, you'll deliver outcomes that make a real difference for both Kinfolk and the homeowners we serve.

By the end of your first year, you should feel confident in your role, trusted as an owner, and proud of the progress you've helped make.

- The Chicago office runs like clockwork, with proactive systems in place so issues get caught before they affect anyone's day.

- Onsite events and company gatherings consistently deliver a great experience for the Kinfolk who travel in.

- New hires feel welcomed and set up for success from day one, thanks to smooth onboarding and a well-run swag program.

- Employees feel more connected to Kin's culture through consistent recognition, ERG support, and communications.

What You'll Bring

- Demonstrated experience supporting workplace and employee experience, including maintaining clean and organized shared spaces; 3+ years working with learning and development, internal communications, and/or people teams preferred.

- Proven experience planning and executing events, including vendor coordination, budgeting, and managing multiple priorities at once.

- Exceptional attention to detail and organizational discipline, with a high degree of ownership and the proactive judgment to anticipate needs and improve things before problems arise.

- An aligner, not just an executor — you make sure everyone is on the same page so decisions and momentum come easily.

- Comfortable building relationships across internal teams like IT, plus vendors, landlords, and external partners at all levels.

- Comfortable being a "yes" person while knowing when to push back on policies, budgets, or logistics.

- Able to work in our downtown Chicago office three days a week, Tuesday through Thursday, with Monday and Friday as needed when events require it.

Bonus if you have:

- Experience in HR, employee experience, or internal communications

- Familiarity with the downtown Chicago area

- Experience with Google Suite, Slack, or office management tools

How We Hire We believe a great hiring experience should be clear, respectful, and human. We will accept applications for this position until August 18, 2026. While our recruiting team uses AI tools for efficiency, resumes are st

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