Network Voice Engineer

About this role

Network & Telecom Support Engineer II Summary of Position: The Network & Telecom Support Engineer II is responsible for the support, implementation, and maintenance of the organization's network infrastructure and telephony systems. This entry-level role assists in the deployment and optimization of networking technologies, including routers, switches, firewalls, and wireless access points, while also managing and supporting cloud-based telephony platforms such as Cisco Webex Cloud, Webex Contact Center, and Vonage Contact Center. The engineer will work collaboratively with senior engineers and cross-functional teams to ensure the reliable, secure, and efficient operation of both network and telecom environments that support the business.

Principal Duties and Responsibilities: Network Implementation: • Assist in the deployment of network infrastructure, including routers, switches, firewalls, and wireless access points. • Participate in the implementation and configuration of network solutions, ensuring alignment with organizational standards and best practices. • Deploy network configuration through automated workflows following CI/CD practices. • Contribute to the deployment of Software-Defined Wide Area Network (SD-WAN) solutions to improve network efficiency and reliability. • Assist in the implementation of cloud connectivity solutions, optimizing for performance, security, and cost-effectiveness.

Telephony Management: • Assist in operating and optimizing cloud-based telephony systems, including Webex Cloud for internal telephony, Webex Contact Center for IT Service Desk operations, and Vonage Contact Center for sales and customer care. • Support the configuration and administration of telephony systems, leveraging automation tools and DevOps principles where applicable. • Assist in the integration of telephony solutions with other IT systems and platforms. • Monitor telephony system performance and usage metrics, analyzing data to ensure optimal performance and identify areas for improvement. • Assist with telephony-related projects, including system upgrades, migrations, and new implementations.

Operations and Support: • Provide on-call service 24x7 for Tier 2 support in partnership with Service Desk for network and telephony-related issues, troubleshooting and resolving problems in a timely manner. • Monitor network and telephony performance using monitoring tools to identify and address potential issues proactively. • Assist in the administration of network and telephony security services, including updating rules and filters to maintain a strong security posture. • Support infrastructure maintenance activities, including upgrades and vulnerability patches. • Collaborate with vendors and PSTN partners to resolve issues, manage upgrades, and maintain service contracts.

Process Improvement and Documentation: • Contribute to the development and enforcement of Standard Operating Procedures (SOPs) for network and telephony operations. • Identify opportunities for operational process improvements, supporting initiatives to enhance efficiency and service quality. • Assist in maintaining up-to-date documentation, including network diagrams, telephony configurations, and standard operating procedures. • Develop and deliver training materials and documentation for end-users on telephony and network systems.

Education and Experience Requirements: Education: Bachelor's degree in Computer Science, Information Technology, Telecommunications, Engineering, or a related field; or equivalent work experience. Experience: 1–2 years of relevant work experience in computer networks, telephony, or related IT support roles. Exposure to enterprise office and data center environments is a plus. Certifications: Certifications such as ITIL, Cisco CCNA, CompTIA Network+, or similar are preferred but not required. Skills and Expertise: Workflow Automation: Identifying repetitive, rule-based tasks and leveraging AI to execute smart automations that save time and manual workload. Networking Technologies: Basic proficiency in configuring and managing network devices, including routers, switches, and firewalls. Familiarity with Cisco/Meraki, Cisco Catalyst, Cisco Nexus, and Palo Alto Networks is a plus. Telephony Systems: Foundational understanding of cloud-based telephony systems, including Cisco Webex Cloud and VoIP/SIP protocols. Experience with contact center platforms is a plus. Security: Knowledge of network and telephony security best practices, including compliance with security policies and industry regulations. Technical Proficiency: Familiarity with automation tools, GitHub, and CI/CD practices is beneficial. Troubleshooting: Strong problem-solving and analytical skills, with the ability to diagnose and resolve network and telephony issues efficiently. Personal Attributes: Team Player: Ability to work collaboratively with senior engineers, IT teams, vendors, and other stakeholders to achieve shared goals. Communication: Effective written and verbal communication skills, with the ability to explain technical concepts to non-technical audiences. Customer Focus: A commitment to providing high-quality support and improving the user experience for both internal and external stakeholders. Detail-Oriented: Strong attention to detail, ensuring accuracy in configurations and documentation. Adaptability: Ability to adapt to new technologies and processes in a dynamic work environment. Additional Requirements: Continuous Learning: Commitment to staying current with industry trends and pursuing relevant certifications and training opportunities. Travel: Willingness to travel occasionally to support network or telephony installations and upgrades at remote locations. This role is ideal for a motivated individual looking to build a foundation in both network engineering and telecommunications, gaining hands-on experience across infrastructure, cloud connectivity, and enterprise telephony systems. Physical Requ

Similar jobs

• Voice Network Engineer II — SNC · Lone Tree, CO | Sparks, NV
• Enterprise Voice Engineer — C3el · Scott AFB, IL
• Enterprise Voice Engineer III — Leidos · Shiloh, IL
• Senior Voice Engineer — Pindropsecurity · Remote
• Network Engineer — Accenturefederalservices · Chantilly, VA; McLean, VA
• Network Engineer — Bb Insurance · Plano, TX
• Network Engineer — Leidos · Lorton, VA
• Network Engineer — A.P. Moller - Maersk · California, Los Angeles, 90280, United States