Network Engineer, NetOps Infrastructure

About this role

Say hello to opportunities.

It’s not everyday that you consider starting a new career. We’re RingCentral, and we’re happy that someone as talented as you is considering this role. First, a little about us, we’re a $2 Billion annual revenue company with double digit Annual Recurring Revenue (ARR) and a $93 Billion market opportunity in UCaaS, Contact Center and AI-powered adjacencies. We invest more than $250 million annually to ensure our AI-enabled technology and platforms meet or exceed the needs of our customers. 

RingSense AI is our proprietary AI solution. It’s designed to fit the business needs of our customers, orchestrated to be accurate and precise, and built on the same open platform principles we apply to our core software solutions.

This is where you and your skills come in. We’re currently looking for Network Engineer, NetOPS Infrastructure

Our data centers carry real-time voice, video, and messaging for customers worldwide. When a call degrades, someone notices immediately. Our availability target is 99.999%, and we hold it.

You'll join an infrastructure team that owns routers, switches, firewalls, and load balancers across our global data center footprint. This is production infrastructure.

The NetOPS Infra team spans the US, EU, and India. Because we're distributed across time zones, coverage follows the sun: you work your own business hours, five days a week. No night shifts. Occasional weekend work during planned maintenance windows, and that's rare.

Job Duties: • Troubleshoot production issues end to end — from the routing table through the firewall policy down into the Linux network stack on the host

• Handle the operational work that keeps five nines real: firewall access changes, patching, config reviews, capacity checks

• Deliver infrastructure projects — hardware refresh and replacement, platform migrations, new DC capacity

• Work directly with platform and application teams instead of handing tickets across a wall

• Support Lab, Stage, and Regression alongside production

To succeed in this role you must have experience in: •   3+ years running production networks — ISP, enterprise, or data center

• Real depth in TCP/IP. You should be able to explain   why   BGP picked that path and what a packet capture is actually telling you, not just configure the feature

• Routing and switching in practice: OSPF, iBGP/eBGP, VRFs, PBR, STP/RSTP, VRRP, link aggregation

• Tunneling: GRE, IPIP, IPSec

• Firewalls, both vendor platforms and iptables / firewall

• Strong Linux, including the network stack — interfaces, routing tables, netfilter, socket state, tcpdump. This is what separates a good troubleshooter from a config engineer

• Enough server-side context (bare metal, hypervisors, containers) to follow a problem past the switch port

• Hands-on Juniper experience across routing, switching, and security platforms  

Nice to have • EVPN/VXLAN, MC-LAG, ECMP, MPLS · High availability and clustering · Load balancing (A10, F5, IPVS) · Scripting for your own workflows — Bash, Python, NETCONF, PyEZ, Ansible · Cloud networking · NetBox, Zabbix, VictoriaMetrics, Grafana

• You'll sit in an infrastructure team, not automation — but if you like writing scripts to make your own work easier, you'll be in good company.

Working with AI We're an AI-forward engineering org, and we mean it operationally. Engineers get free access to AI assistants under our company usage policies , and we expect them to be part of your daily workflow — config review, log analysis, scripting, documentation. What we care about: • You've used AI assistants on real engineering work, not just tried them

• You can scope a prompt well and iterate when the first answer is wrong

• You verify before you trust.   Confidently wrong output is the failure mode that matters in production. Validate against docs and lab testing

• You follow data-handling policy on what goes into external tools

Why this team Global scale, real-time traffic, and an availability bar that makes the work interesting. You'll own systems rather than tickets, and there's a strong automation and tooling practice next door if you want to move that way later.

If most of this fits and some of it doesn't, apply anyway. What we offer:   • Comprehensive medical, dental, vision, disability, life insurance

• Health Savings Account (HSA), Flexible Spending Account (FSAs) and Commuter benefits

• Voluntary supplemental health coverage and life insurance

• 401K match and ESPP

• Paid time off and paid sick leave

• Paid parental and pregnancy leave 

• Family-forming benefits (IVF, Preservation, Adoption etc.)

• Emergency backup care (Child/Adult/Pets)

• Employee Assistance Program (EAP) with counseling sessions available 24/7

• Free legal services that provide legal advice, document creation and estate planning

• Employee bonus referral program

• Student loan refinancing assistance

• Employee 1:1 coaching, perks and discounts program

RingCentral’s IT team ensures company data is accessible, secure, and optimized in ways that provide maximum competitive advantage.  We are constantly discovering, developing and deploying innovations that power productivity and drive better decisions for our customers. Our IT professionals are talented, ambitious, out-of-the-box thinkers who love to learn on the job—planning, deploying and maintaining state-of-the-art technology to deliver flawless performance 24/7/365.  

RingCentral’s work culture is the backbone of our success. And don’t just take our word for it: we are recognized as a Best Place to Work by Glassdoor, the Top Work Culture by Comparably and hold local BPTW awards in every major location. Bottom line: We are committed to hiring and retaining great people because we know you power our success.

About RingCentral RingCentral, Inc. (NYSE: RNG) is a leading provider of business cloud communications and contact center solutions based on its powerful Message Video Phone™  (MVP™) global pl

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