Network Engineer

About this role

As passionate about our people as we are about our mission.

Why Join Q2? Q2 is a leading provider of digital banking and lending solutions to banks, credit unions, alternative finance companies, and fintechs in the U.S. and internationally. Our mission is simple: build strong and diverse communities through innovative financial technology—and we do that by empowering our people to help create success for our customers.

What Makes Q2 Special? Being as passionate about our people as we are about our mission. We celebrate our employees in many ways through our year-round Q2 ChangeMakers awards program and global moments of recognition and connection. We invest in the growth and development of our team members through ongoing learning opportunities, internal mobility, and meaningful leadership relationships. We also know that nothing builds trust and collaboration like having fun and giving back together. From company-wide volunteer days to events like our Q2 Homecoming Week—featuring learning, community service, and culture-building experiences—we create opportunities to connect, grow, and make an impact.

SUMMARY Q2 is seeking a Network Engineer who will serve as a primary owner and subject matter expert for corporate network infrastructure. This role is responsible for the day-to-day operation, administration, and improvement of the organization's Meraki-based network environment, circuit and carrier relationships, corporate and guest wireless, 802.1X network access control, and building-to-building connectivity. The engineer will work independently with flexibility over daily priorities, contribute to lifecycle and vulnerability management programs, and serve as the primary point of escalation for network incidents and projects across corporate locations. This position requires a strong operational background in Cisco Meraki administration, network access control, and carrier management, combined with the ability to document standards, coordinate cross-functional work, and drive issues to resolution with minimal supervision.

RESPONSIBILITIES Network Infrastructure and Meraki Administration • Administer the Meraki dashboard including switches, access points, and security appliances across corporate locations • Maintain configuration standards, firmware management practices, and monitoring and alerting policies • Troubleshoot network issues and provide support for network changes and maintenance activities • Manage and enforce Meraki administrative access model and document changes to the environment

Circuit and Carrier Management • Manage primary and secondary circuits across all corporate locations, including inventory, documentation, and service records • Coordinate with ISPs and circuit vendors for installs, renewals, disconnects, and service reviews • Own escalation management for circuit outages and degraded service events • Maintain carrier ownership and escalation matrix; serve as primary vendor contact for circuit providers

Corporate Wireless and Guest Wireless • Administer corporate wireless SSIDs and manage guest wireless setup, access controls, and ongoing support • Troubleshoot wireless performance issues and support access point deployment and coverage initiatives • Maintain wireless policy and configuration standards across the enterprise • Isolate and escalate Netskope-related wireless issues in coordination with the security team

802.1X and Network Access Control • Own wired and wireless 802.1X configuration, support, and ongoing policy management • Troubleshoot authentication failures and resolve certificate-related issues • Coordinate with identity and security teams on policy dependencies and NAC platform changes • Maintain operational support procedures for 802.1X environments

Building-to-Building Connectivity • Manage network connectivity between corporate buildings, including inter-building routing, uplinks, and failover paths • Troubleshoot site-to-site connectivity incidents and coordinate maintenance and planned changes • Execute and document disaster recovery testing procedures between circuits serving corporate buildings

ThousandEyes Endpoint Agent Management • Administer ThousandEyes Endpoint Agents for corporate laptops, including deployment, visibility, and troubleshooting support • Review agent health and coverage across the environment; coordinate with endpoint and support teams as needed • Maintain ownership documentation and support procedures for the agent management program

Lifecycle and Vulnerability Management • Track hardware and software end-of-life milestones; develop refresh recommendations and coordinate upgrade or replacement planning • Own the network infrastructure patch planning process, coordinating firmware, software, and security updates • Track remediation of identified vulnerabilities in coordination with security teams; manage prioritization and change planning • Maintain patching cadence documentation and vulnerability remediation tracker

Documentation and Knowledge Management • Maintain and update network topology diagrams, building interconnect diagrams, and Meraki administrative standards • Keep circuit inventory, vendor contact lists, and carrier escalation matrices current and centrally available • Document 802.1X operational procedures, DR testing procedures, and ThousandEyes support ownership • Maintain open issues, known risks, and technical debt summaries for ongoing management visibility

EXPERIENCE AND KNOWLEDGE • Typically requires a Bachelor's degree in Computer Science, Information Systems, or a related field and a minimum of 5 years of related experience; or an advanced degree with 3+ years of experience; or equivalent related work experience • Demonstrated hands-on experience with Cisco Meraki cloud-managed networking, including MX security appliances, MS switches, and MR access points; proficiency with Meraki Dashboard administration, configuration standards, and firmware management • Experience owning and ma

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