ForgeApply · Job listing
Mortgage Customer Outreach Specialist I
M&T Bank
Tailor your resume for this M&T Bank job in about a minute.
ForgeApply tailors your resume and cover letter to this exact posting, then hands you a ready-to-submit application for M&T Bank's site. Free trial, no card required.
About this role
Overview: This position is responsible for collecting on delinquent mortgage loans by calling borrowers who are in early stages of default (60 or less days delinquent).
Primary Responsibilities: • Initiate contact with consumers in the earliest stages of default on their mortgage loans with M&T in an effort to collect past due payments, while maintaining compliance with all state and federal laws and regulations applicable to consumer collection activity. • Collect consumer financial information, assess consumer’s ability to repay their delinquency, identify appropriate solutions and arrange repayment plans as necessary. • Handle inbound calls from various internal departments and consumers concerning all mortgage loan products in the early stages of delinquency. • Communicate all applicable state-specific call compliance requirements on both inbound and outbound calls received/made. • Identify suspect situations (e.g., fraud, lack of insurance) and investigate exposure, escalating issues to management along with recommendation of appropriate course of action. • Identify and resolve problematic account situations where appropriate, referring more complex problems to the supervisor. Understand the workflow necessary for account maintenance/corrections. • Adhere to applicable compliance/operational risk controls in accordance with Company or regulatory standards and policies. • Maintain M&T internal control standards, including timely implementation of internal and external audit points together with any issues raised by external regulators as applicable. • Promote an environment that supports belonging and reflects the M&T Bank brand. • Complete other related duties as assigned.
Scope of Responsibilities: Initiates direct contact with consumers.
Education and Experience Required: A combined 2 years’ higher education and/or relevant work experience.
Ability to communicate effectively and professionally over the phone. Excellent communication and customer service skills. Proficiency with word processing and spreadsheet software.
Education and Experience Preferred: Associate’s degree. Collections experience. Knowledge of M&T systems.
M&T Bank is committed to fair, competitive, and market-informed pay for our employees. The pay range for this position is $18.68 - $31.14 Hourly (USD). The successful candidate’s particular combination of knowledge, skills, and experience will inform their specific compensation.
Location Getzville, New York, United States of America
Tailor your resume for this M&T Bank role before you apply.
Tailor my resume for this jobSimilar jobs
- Mortgage Sales Development Specialist — Fnbcorp · Pittsburgh, PA
- Mortgage Specialist — Iron Mountain · US | TX | Dallas | 2322 French Settlement Rd
- Mortgage Collection Representative 1 — Fnbcorp · Pittsburgh, PA
- Mortgage Loan Coordinator — Sofi · Charlotte, NC
- Mortgage Loan Consultant — Fifth Third Bank · Nashville, TN
- Mortgage Branch Manager — U.S. Bank · Remote
- Mortgage Underwriting Manager — Ocrolusinc · Remote
- Mortgage Branch Coordinator (Pulte Mortgage) — Pultegroup · North Myrtle Beach, SC
More like this: More jobs at M&T Bank · Browse all jobs
Free ATS checker · No Salary on the Job Posting? How to Find the Number Before You Interview