Mortgage Accounting Liaison

About this role

At VyStar, we offer competitive pay, an excellent benefit package that includes a 401(k) Plan, an extensive paid technical and on-the-job training program, and tuition reimbursement--available to all full and part time employees.  Part time positions start at a minimum of 30 hours per week.

We encourage you to become a part of VyStar Credit Union's family of employees.

Mortgage Accounting Liaison

ACCOUNTABILITY STATEMENT

The Mortgage Accounting Liaison serves as a critical bridge between the Mortgage Accounting, Mortgage Servicing, Mortgage Operations, Finance, Information Technology, Internal Audit, Risk, Compliance, and other business partners to support accurate, timely, and well-controlled mortgage accounting processes. This position is responsible for coordinating issue resolution, gathering and validating operational support, tracking open items, assisting with process documentation, monitoring recurring exceptions, and helping ensure mortgage-related activity is appropriately communicated, supported, and resolved. Reporting to the AVP Mortgage Accounting, this role supports the stabilization, standardization, and ongoing governance of mortgage accounting activities, including MSP-related transaction flows, general ledger mapping, clearing and suspense activity, escrow and investor activity, reconciliations, reporting, exception tracking, and cross-functional communication. The position requires strong organization, attention to detail, analytical ability, follow-through, and the ability to work collaboratively with business partners to promote accountability, transparency, and sustainable resolution of mortgage accounting issues.

ESSENTIAL JOB FUNCTIONS

Cross-Functional Liaison and Issue Coordination • Serves as a primary day-to-day liaison between Mortgage Accounting and key business partners to support timely communication, issue intake, follow-up, and resolution of mortgage accounting matters. Coordinates with Mortgage Servicing, Mortgage Operations, Finance, Information Technology, Risk, Compliance, Internal Audit, external auditors, and other stakeholders to obtain information, clarify process questions, validate support, and assist with resolving items impacting accounting, reconciliations, reporting, or controls. • Maintains organized tracking of open items, recurring issues, action plans, deadlines, owners, aging, supporting documentation, and resolution status. Escalates significant, aged, recurring, or high-risk matters to the AVP Mortgage Accounting timely and assists in preparing concise updates for accounting leadership and project governance forums.

Process Documentation, Controls, and Governance Support • Assists in documenting mortgage accounting processes, transaction flows, control points, escalation paths, reporting dependencies, and recurring procedures. Helps maintain desk procedures, process maps, issue logs, decision logs, and other documentation needed to support audit readiness, operational consistency, and sustainable knowledge transfer. • Supports the Mortgage Accounting team in monitoring adherence to established processes, reconciliation standards, exception management protocols, approval workflows, and internal control expectations. Assists with gathering support for audit, examination, control testing, and remediation requests, ensuring information is complete, accurate, well organized, and provided timely.

Mortgage Accounting Operations and Reconciliation Support • Supports the review, validation, and follow-up of mortgage-related activity impacting general ledger accounts, clearing and suspense accounts, escrow activity, investor and custodial activity, payment processing, loan sales, participation, mortgage servicing rights, and other mortgage-related balances. Assists team members in obtaining supporting reports, researching operational questions, validating data, and documenting explanations for variances or exceptions. • Partners with Mortgage Accounting team members to identify trends, recurring breaks, data gaps, timing differences, mapping concerns, process inconsistencies, and other items that impact reconciliation quality or month-end close. Assists in tracking corrective actions through completion and validating that resolution steps are documented and sustainable.

Reporting, Communication, and Stakeholder Updates • Prepares, maintains, or contributes to status updates, open item summaries, aging reports, issue trackers, meeting notes, follow-up lists, and other communication tools used to provide visibility into mortgage accounting priorities. Communicates clearly and professionally with internal business partners regarding information needs, deadlines, support requirements, ownership, and next steps. • Supports recurring meetings, project workstreams, and governance routines by organizing materials, capturing decisions and action items, following up on deliverables, and helping ensure cross-functional dependencies are visible and addressed. Promotes a collaborative, service-oriented, and solution-focused approach to resolving mortgage accounting matters.

MSP Stabilization, Optimization, and Change Support • Assists with MSP stabilization, optimization, automation, system conversion, reporting enhancement, and process improvement initiatives impacting mortgage accounting. Supports user acceptance testing, report validation, transaction mapping review, exception monitoring, and documentation of process or system changes that affect mortgage accounting, reconciliations, general ledger activity, or controls.

All employees and business units, as first line of defense, are expected to proactively help identify, assess, manage, and report risks within their domain of work. To enhance a healthy risk culture and support our growth for good pillar, employees will maintain vigilance in safeguarding our operations while ensuring compliance with regulatory mandates. The Risk team serves as the second line of defense by providing risk over

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