Mobile Crushing & Screening Solutions is looking for an Aftermarket Sales Manager, North America

About this role

Rock Processing, Mobile Crushing & Screening Solutions is looking for an Aftermarket Sales Manager, North America

Sandvik  has a strong platform based on our world-class R&D capabilities, and premium, high-tech products. We are at the forefront of automation, digitalization and electrification, and sustainability is an integral part of how we do business.  We seek bright, curious, and forward-thinking multi-cultural team members who are motivated by serving customers and employees, in future proofing business and thrive in an inclusive learning culture.  We offer  competitive wages and benefits , strong support for  learning and professional development , and opportunities to grow a  successful, rewarding career  in a diverse, collaborative, and globally connected organization that values innovation, fairness, and long‑term impact.

Business area Rock Processing is a global leading supplier of equipment, tools, parts, service and solutions for processing rock and minerals in the mining and construction industries. The focus lies on bringing value to customers through high-performing products that increase productivity and safety. ​​​​​​​​​​​​Our breaking, crushing and screening equipment is engineered for maximum productivity. We offer advanced, proven solutions for any size-reduction and classification challenges - whether it is stationary or mobile.

This role can be located in any location, USA

Responsible for the Aftermarket Sales for the Mobile Crushing and Screening business. The successful candidate will work closely with the direct customers and the distributor network, supporting the team and providing the best solutions for customers/distributors to achieve the highest quality, product, and customer service standards. Preparation, agreement with the person in charge, and the backline of the budget and its compliance annually.  Execution of Lifecycle strategies in the territory and reports on activities and improvements in Lifecycle. Coordinate all those responsible and ensure compliance with the strategy.

Key responsibilities include:

1. Sales Strategy and Revenue Growth • Develop and execute strategic plans to drive revenue growth in the aftermarket sector, focusing on spare parts, maintenance services, warranty extensions, and product upgrades. • Set sales targets and KPIs for aftermarket sales performance and ensure these targets are met or exceeded. • Identify key customer segments and target markets within the Distributor territory for aftermarket products and services, leveraging both existing customer bases and new prospects. • Collaborate with the marketing team to develop targeted campaigns, promotions, and pricing strategies for aftermarket offerings

2. Customer Relationship Management • Build and maintain strong relationships with key mining customers and distributors. • Provide consultative selling, addressing customer needs, and recommending aftermarket solutions that enhance product performance or extend product lifecycle. • Manage customer/distributor accounts to ensure high satisfaction, repeat business, and long-term retention. • Address and resolve any customer complaints or issues related to aftermarket products or services promptly and professionally.

3. Market Analysis and Reporting • Conduct regular market analyses to track industry trends, competitive pricing, and new product/service opportunities in the aftermarket. • Monitor sales performance, prepare reports on aftermarket sales metrics (e.g., revenue, profit margins, sales pipeline), and make data-driven recommendations for improvements. • Utilize digital tools to track the active fleet, gap analysis, and consumption model across the product range and develop activities based on it with the customer/distributor to gain market share. • Stay up-to-date with industry regulations, technological advancements, and product updates to ensure the company remains competitive in the aftermarket market.

4. Sales Operations and Forecasting • Oversee the preparation of sales forecasts, budgets, and sales plans for the aftermarket segment, ensuring alignment with overall company goals. Establish Annual, quarterly, monthly, and weekly sales forecasts and prioritize and schedule own activities so these targets are met. • Track inventory levels and coordinate with supply chain teams to ensure that aftermarket products and parts are adequately stocked and available. • Ensure that the sales team adheres to standard operating procedures (SOPs) for the aftermarket sales process, including quoting, order processing, and customer service.

5. Pricing and Contract Negotiation • Lead pricing negotiations with customers, ensuring competitive and profitable pricing for aftermarket products and services. • Negotiate and finalize service and supply contracts, warranty agreements, and extended service offerings with customers to maximize revenue potential for the aftermarket growth. • Ensure that pricing structures and service contracts align with company policies, profitability goals, and market conditions.

Safety and Environment • Complies with SMC safety policies and applicable government, customer, or industry regulations or requirements. • Identifies and reports any unsafe work habits. • Strives to find safer ways for customers to work with Sandvik’s products.

Personal Leadership • Ensures that all activities are carried out in accordance with Company Values and current Company Policies and Procedures. • Stays current on industry developments, competitive offerings, and issues affecting sales and customers. • Takes responsibility for personal development and enhancement of skills. • Proactively ensures community involvement within the area of responsibility.

KEY ACCOUNTABILITIES

PERFORMANCE MEASURES Sales Revenue Growth: YoY growth of 15% based on the capture rate of the current installed base in North America. Sales Forecasting from the distributor is the key measure to ensure customer satisfaction through quick tu

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