Mobile Crisis Management Responder / QP / Qualified Professional (Wilmington, Jacksonville, New Bern)

About this role

We are hiring for: Mobile Crisis Management Responder / QP / Qualified Professional (Wilmington, Jacksonville, New Bern) Type: Regular If you are a positive and personable individual looking for a satisfying and fun opportunity to make a real difference in the lives of people with intellectual, developmental disabilities, and people facing mental health, and substance use challenges, join our team at RHA Health Services!  

Provides support to individuals with Mental Health (MH) or Substance Abuse Issues. In residential, school, workplace and community settings. These interventions are strength-based and focused on promoting recovery, symptom reduction, increased coping skills, and achievement of the highest level of functioning in the community. Staff ratio takes into consideration evening and weekend hours, needs of special populations and geographical areas to be served. Persons who meet the requirements specified for Qualified Professional (QP) status have the knowledge, skills, and abilities required by the population and age to be served may deliver supports within the requirements of the staff definition specified in the service definitions. Relies on supervision and direction to provide quality services.  

MUST have a Minimum of ONE year’s experience in providing crisis management services in any of the following settings: assertive outreach, assertive community treatment, emergency department or other service providing 24-hours-a-day, 7-days-a-week, response in emergent or urgent situations. Job Description

We’re looking for Mobile Crisis Management Crisis Responder!

MUST have a Minimum of ONE year’s experience in providing crisis management services in any of the following settings: assertive outreach, assertive community treatment, emergency department or other service providing 24-hours-a-day, 7-days-a-week, response in emergent or urgent situations.

  Schedule: • Full Time 40/hours per week.

Mobile Crisis Management services operate 24/7, 365 days a year.

Job Responsibilities As a Mobile Crisis Responder, you will provide acute face to face crisis support to individuals experiencing Mental Health (MH), Substance Abuse (SA), or Intellectual/Developmental Disability(IDD) crisis. Mobile Crisis Responders go where the individual is located in crisis, residential, school, workplace and community settings.  These interventions are strength-based and focused on promoting recovery, symptom reduction, increased coping skills, and achievement of the highest level of functioning in the community. The goal is to reduce immediate risk, avoid unnecessary hospitalization, and link individuals to appropriate follow-up care.

Our MCM East team serves 9 counties in Eastern NC: Bladen, Brunswick, Carteret, Craven, Jones, New Hanover, Onslow, Pamlico, and Pender. Responders are needed in all areas

Additional responsibilities of the Behavioral Health Specialist include: • Providing timely face-to-face crisis response within the Mobile Crisis Management catchment area.

• Facilitating relationships and serving as a link between the company, parents, guardians, local agencies and the community

• Minimizing the negative effects of psychiatric symptoms or substance dependence that interfere with the recipient’s daily living and personal development, providing supportive counseling

• Supporting the client in the development of various skill building activities, including: daily and community living skills, socialization skills, adaptation skills, and behavior and anger management

• Participating in a first responder on-call system available to consumers and/or his/her natural support network on a 24/7/365 basis; coordinates “first response" resources according to consumer need.

• Performing Case Management functions of linking and arranging for services and referrals

• Working closely with other clinical/professional staff to maintain communication and providing feedback, standardizing procedures and expediting linkage to appropriate long-term services

• Ensuring that all initial and reauthorizations for services occur in a timely fashion

• Monitoring utilization of service to ensure that it is effective, appropriate, and within the limits set forth in both rule, crisis and safety plan, and the MCM service plan. Provide additional recommendations and referrals as needed.

Position Requirements:   • Searching for compassionate and caring behavioral health specialists who are looking to partner with a community-based service provider offering mental health and substance abuse services where individuals live and work. 

• RHA Behavioral Health Services is looking for dedicated Behavioral Health Specialists (Qualified Professionals) to join our Mobile Crisis Management team providing Crisis Intervention and support to individuals in residential, school, workplace and community settings. 

• In this dynamic and rewarding role, there is an emphasis on creating interventions that are strength-based and focused on promoting recovery, symptom reduction, increased coping skills, and achievement of the highest level of functioning for the client in the community. 

• Minimum of ONE year’s experience in providing crisis management services in the following settings: assertive outreach, assertive community treatment, emergency department or other service providing 24-hours-a-day, 7-days-a-week, response in emergent or urgent situations. 

• Valid Driver's License and reliable transportation in order to effectively provide timely face to face crisis response as well as linking clients to necessary resources to alleviate crisis. 

• If you’re looking for an opportunity to truly make a difference in the lives of the people that you serve, then consider RHA Behavioral Health Services Mobile Crisis Management Team where we put people first. 

Candidates for the Behavioral Health Specialist role are considered “Qualified Professionals" based on the following criteria:

Education: • Bachelor Degree (Not Hu

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