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Mission Engineer - Miami

Axon

Remote · US

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About this role

Join Axon and be a Force for Good.

At Axon, we’re on a mission to Protect Life. We’re explorers, pursuing society’s most critical safety and justice issues with our ecosystem of devices and cloud software. Like our products, we work better together. We connect with candor and care, seeking out diverse perspectives from our customers, communities and each other.

Life at Axon is fast-paced, challenging and meaningful. Here, you’ll take ownership and drive real change. Constantly grow as you work hard for a mission that matters at a company where you matter.

Your Impact

This isn't a relationship management role — it's an ownership role. Sharp. Adaptable. Unstoppable.

You won't wait to be asked. You'll identify what's broken before it becomes a problem, build solutions that didn't exist yesterday, and earn the kind of trust that makes you indispensable to the agency — and to Axon.

In this embedded, agency-facing role, you will serve as the primary owner of customer outcomes within a strategic account, accountable for the end-to-end lifecycle of Axon's ecosystem. You combine deep technical expertise, builder instinct, operational leadership, and executive presence to help agencies transform how they operate — not just adopt software. Agencies don't need another vendor. They need a partner who changes how the work gets done. As a Mission Engineer, you are mission-anchored: success is measured by the agency's operational outcomes, not product health alone. You will proactively diagnose workflow friction, design and build compliant solutions within Axon's responsible innovation framework, and drive adoption of what you create — while sitting face-to-face with the people doing the work.

Acting as a trusted advisor and onsite partner, you bring together deployment, technical execution, workflow optimization, AI-enabled capabilities, adoption, and executive engagement into one cohesive customer experience. You create feedback loops that influence product strategy, reusable playbooks, and future platform capabilities.

The result: measurable mission outcomes, stronger partnerships, accelerated adoption, and continuous learning that improves both customer success and Axon's products.

What You’ll Do

This role is intentionally undefined in the day-to-day. Priorities shift with agency mission tempo, operational crises, and emerging opportunities. If you need a fixed playbook to succeed, this isn't the role for yo

Lifecycle Ownership

• Lead end-to-end lifecycle execution across deployment, adoption, optimization, operational transformation, and ongoing success for strategic accounts

• Serve as the primary point of accountability for customer outcomes and operational success — not a coordinator of other teams' work

Operational Transformation

• Assess customer workflows, identify operational bottlenecks before they become escalations, and recommend process improvements that drive measurable outcomes

• Help customers redesign how work gets done through technology, automation, and AI-enabled capabilities

• Move from reactive problem-solving to proactive outcome design — arriving with a point of view, not a blank notepad

Technical Leadership & Building

• Support multi-product program delivery across hardware, software, digital evidence, AI solutions, and integrated workflows

• Proactively design and build AI-enabled workflow solutions within Axon's responsible innovation framework, creating compliant, reusable tools that extend platform value and improve operational outcomes

• Ship working automations, integrations, and tools — not slideware. Build, prove, then generalize what works for reuse across accounts

• Provide onsite technical troubleshooting and coordinate root-cause resolution across Product, Engineering, Support, and Services teams

• Ensure successful integration of Axon solutions into customer environments and workflows

AI & Workflow Optimization

• Drive adoption of AI-powered capabilities across the Axon ecosystem through hands-on enablement and built solutions

• Proactively identify opportunities to improve efficiency, decision-making, and operational outcomes through AI-enabled workflows

• Help customers understand and implement new ways of working enabled by emerging technologies — then measure whether those changes stick

Executive & Customer Leadership

• Build trusted relationships with command staff, agency leadership, and operational stakeholders — and hold the room when it matters

• Lead QBRs, EBRs, mission reviews, and strategic planning discussions

• Help customers define success metrics and measure progress against mission objectives

• Capture baseline metrics before major deployments so impact can be proven, not assumed

Product & Market Intelligence

• Capture customer insights, workflow patterns, adoption barriers, and operational challenges from the field

• Share field intelligence with Product and Engineering teams to influence future roadmap decisions

• Contribute to reusable playbooks, best practices, and operational frameworks — turning one-off builds into scalable assets

Growth & Expansion

• Identify opportunities to deepen adoption and expand customer value based on demonstrated operational impact

• Partner with Sales to support long-term account strategy and expansion readiness

Performance & Outcomes

• Track and support customer success metrics, including time-to-first-production-use, depth of adoption by role and site, program health, workflow improvements, and mission outcomes

• Support Sales → Post-Sales onboarding and handoff, helping establish goals, success criteria, and accountability from day one

Embedded Engagement

• Maintain a consistent onsite presence (approximately 3-4 days/week) to stay closely connected to agency operations and evolving needs

What You Bring

Required

• Experience in customer-facing technical roles, program management, operational transformation, or complex deployment environments (typically 8+ years, t

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