MII Training Program Support Specialist

About this role

Type of Requisition: Regular

Clearance Level Must Currently Possess: None

Clearance Level Must Be Able to Obtain: None

Public Trust/Other Required: None

Job Family: Program Instruction Support

Job Qualifications: Skills: Customer Service, Detail-Oriented, Technical Knowledge, Troubleshooting, Written Communication Certifications: None Experience: 5 + years of related experience US Citizenship Required: No

Job Description: Join GDIT as a Medicaid Integrity Institute (MII) Training Support Specialist for a career where your growth is just as important as the mission you support.

As a MII Training Support Specialist, the work you’ll do at GDIT will be impactful to the mission of the Centers for Medicare and Medicaid Services (CMS) Healthcare Fraud Prevention Partnership (HFPP) . You will play a crucial role in supporting state Medicaid agencies' program integrity efforts as a member of the MII team.

MEANINGFUL WORK AND PERSONAL IMPACT:

• Support training attendees by managing multiple inquires simultaneously, prioritize time-sensitive requests, and follow issues through to resolution. • Collaborate with MII team members to provide responsive help desk support before, during, and after training events, with primary responsibility for MII Portal access and attendee email inquiries. • Drive attendee satisfaction by providing front-line support to training participants and serve as the primary point of contact for inquiries submitted through the MII training help desk. • Utilize strong customer service and written communication skills to provide professional, patient, and solutions-oriented support.

WHAT YOU’LL NEED TO SUCCEED:

• Bachelors degree in a related discipline or an equivalent combination of education and experience. • Minimum of 5 years of experience in customer support, training support, help desk operations, or related roles.

• Demonstrated experience supporting web-based portals, learning management systems (LMS), training platforms, or event management systems, with the ability to troubleshoot user access issues in real time.

• Ability to track, analyze, and interpret help desk inquiry trends to identify process improvement opportunities.

• Proficiency using Jira (or similar ticketing systems) to manage, track, and resolve help desk requests and incidents. • Strong customer service orientation, with the ability to manage multiple inquiries simultaneously and navigate time-sensitive requests with accuracy and professionalism. • Ability to work fully remote while maintaining regular working hours aligned with Pacific Time (PT) to ensure timely support for MII training activities.

ATTRIBUTES FOR SUCCESS:

• Excellent written communication skills, with the ability to craft patient, clear, and solutions-focused responses to training participants. • Proven ability to collaborate effectively within a remote team environment and provide responsive, high-quality support before, during, and after training events.

GDIT IS YOUR PLACE:

At GDIT, the mission is our purpose, and our people are at the center of everything we do.

• Growth: AI-powered career tool that identifies career steps and learning opportunities • Support: An internal mobility team focused on helping you achieve your career goals • Rewards: Comprehensive benefits and wellness packages, 401K with company match, and competitive pay and paid time off • Flexibility: Full-flex work week to own your priorities at work and at home • Community: Award-winning culture of innovation and a military-friendly workplace

OWN YOUR OPPORTUNITY

Explore an enterprise IT career at GDIT and you’ll find endless opportunities to grow alongside colleagues who share your desire to drive operations forward.

The likely salary range for this position is $76,500 - $103,500. This is not, however, a guarantee of compensation or salary. Rather, salary will be set based on experience, geographic location and possibly contractual requirements and could fall outside of this range.

Scheduled Weekly Hours: 40

Travel Required: Less than 10%

T elecommuting Options: Remote

Work Location: Any Location / Remote

Additional Work Locations:

Total Rewards at GDIT: Our benefits package for all US-based employees includes a variety of medical plan options, some with Health Savings Accounts, dental plan options, a vision plan, and a 401(k) plan offering the ability to contribute both pre and post-tax dollars up to the IRS annual limits and receive a company match. To encourage work/life balance, GDIT offers employees full flex work weeks where possible and a variety of paid time off plans, including vacation, sick and personal time, holidays, paid parental, military, bereavement and jury duty leave. GDIT typically provides new employees with 15 days of paid leave per calendar year to be used for vacations, personal business, and illness and an additional 10 paid holidays per year. Paid leave and paid holidays are prorated based on the employee’s date of hire. The GDIT Paid Family Leave program provides a total of up to 160 hours of paid leave in a rolling 12 month period for eligible employees. To ensure our employees are able to protect their income, other offerings such as short and long-term disability benefits, life, accidental death and dismemberment, personal accident, critical illness and business travel and accident insurance are provided or available. We regularly review our Total Rewards package to ensure our offerings are competitive and reflect what our employees have told us they value most.    

Our Identity Verification Process: As part of the hiring process, we will ask you to complete an identity verification process that leverages advanced biometrics and artificial intelligence to ensure authenticity and protect against identity fraud. You are expected to be on camera during virtual interviews. We reserve the right to take your picture to verify your identity and prevent fraud. By proceeding, you authorize the collection, processi

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