ForgeApply · Job listing
Merchant Customer Service Specialist I
M&T Bank
Tailor your resume for this M&T Bank job in about a minute.
ForgeApply tailors your resume and cover letter to this exact posting, then hands you a ready-to-submit application for M&T Bank's site. Free trial, no card required.
About this role
Overview: Act as the primary customer service contact In Merchant Customer Service phone queue for in-bound customer / client calls solving problems and answering inquiries for all merchant services' products, utilizing excellent oral and written communication skills.
Primary Responsibilities: • Receive incoming customer client calls using excellent customer service and telephone skills. • Answer inquiries and resolve customer issues for all merchant services’ products. • Uses 14 to 15 related software's, mainframe applications for servicing clients • Understand Processing on 6 different Merchant processing platforms. • Answer Specialized Chargeback questions • Work directly with external business and corporate customers, sales representatives and Merchant Services operational staff to resolve product issues, customer problems and more complex inquiries. • Identify and monitor clients daily for Fraud or High risk processing • Make recommendations on account adjustments, fees and waivers to client accounts. • Technical trouble shooting of equipment and assessment , preparation and ordering of replacement equipment for the client
Education and Experience Required: Associate’s degree and a minimum of 1 year customer service/computer or related experience, or in lieu of a degree, a combined minimum of 3 years’ higher education and/or work experience, including a minimum of 1 year customer service/computer or related work experience.
M&T Bank is committed to fair, competitive, and market-informed pay for our employees. The pay range for this position is $20.55 - $34.25 Hourly (USD). The successful candidate’s particular combination of knowledge, skills, and experience will inform their specific compensation.
Location Williamsville, New York, United States of America
Tailor your resume for this M&T Bank role before you apply.
Tailor my resume for this jobSimilar jobs
- Commercial Customer Service Specialist — M&T Bank · Williamsville, NY
- Customer Service Specialist — Prysmian · Lincoln, RI
- Customer Service Specialist — Abound · Milton Keynes
- Customer Service Specialist II — GDIT · USA NY Albany
- Enterprise Customer Support Specialist — Perplexity · San Francisco
- PT Customer Care Specialist — Saia · Wausau, WI
- Customer Service Associate Specialist — Ensemble Health Partners · Show Low, AZ | Summit - Summit Hospital
- Customer Operations Specialist — Intersystems · Boston, MA
More like this: More jobs at M&T Bank · Browse all jobs
Free ATS checker · No Salary on the Job Posting? How to Find the Number Before You Interview