Membership Specialist

About this role

Type of Requisition: Regular

Clearance Level Must Currently Possess: None

Clearance Level Must Be Able to Obtain: None

Public Trust/Other Required: NACI (T1)

Job Family: Administration

Job Qualifications: Skills: Customer Management, File Organization, Microsoft Office 365 Certifications: None Experience: 1 + years of related experience US Citizenship Required: No

Job Description: GDIT is your place. Make it your own by discovering new ways to apply the latest technology and processes. Own your opportunity at GDIT and you’ll be a meaningful part of improving how agencies operate. Our work depends on a Membership Specialist joining our team to lead professionals supporting the Health Resources & Services Administration (HRSA).  The Health Resources and Services Administration (HRSA) aims to improve health outcomes by enhancing access to quality services, developing a skilled health workforce, and implementing innovative programs that benefit geographically isolated, economically or medically vulnerable populations. HRSA focuses on increasing health equity and strengthening local health systems through initiatives such as community health centers, the Organ Procurement & Transplantation Network (OPTN), the Ryan White HIV/AIDS Program, and support for maternal and child health.

The Membership Specialist plays a key role in supporting the integrity and effectiveness of Organ Procurement and Transplantation Network (OPTN) membership processes. This role involves monitoring compliance with OPTN policies and bylaws across transplant centers, organ procurement organizations (OPOs), and laboratories, as well as processing membership applications, maintaining accurate records, and performing data-driven analysis to enhance system quality.

The Membership Specialist acts as an essential liaison with members, providing guidance, ensuring regulatory adherence, and supporting the Membership and Professional Standards Committee (MPSC) in their oversight activities.

Key Responsibilities

The Membership Specialist is responsible for:

1. Application Review • Analyze membership applications and update requests for completeness, accuracy, and compliance standards.

• Work with applicants to address deficiencies and ensure necessary documentation is submitted.

• Prepare application summaries and support committees reviewing membership requests.

2. Analysis & Reporting • Perform quantitative and qualitative analysis of member performance metrics and trends.

• Utilize dashboards and other documentation to support MPSC compliance reviews, performance improvement initiatives, and policy enforcement efforts.

• Identify actionable insights and recommend improvements based on data analysis.

3. Stakeholder Communication • Respond promptly to inquiries from transplant centers, OPOs, and laboratories regarding membership applications, compliance, and policy-related questions.

• Provide guidance and support to members navigating application and compliance processes.

4. Operational Support • Support MPSC activities, including member performance improvement and compliance reviews.

• Maintain accurate records of applications, reviews, and membership data within OPTN tracking systems.

• Collaborate with internal teams and stakeholders to ensure the seamless delivery of membership services.

WHAT YOU'LL NEED TO SUCCEED • Bachelor’s degree  preferred in Policy, Business Administration, Healthcare, Customer Service, or a related field.

• At least one year experience in roles involving policy compliance, operational oversight, healthcare processes, or customer service.

• Analytical Skills : Strong abilities in critical thinking, problem-solving, and data analysis

• Technical Proficiency : Proficiency in Microsoft Office Suite, including SharePoint, Teams, and Excel. Experience in working within data-driven systems or databases is preferred.

• Communication Skills : Exceptional written and verbal communication skills to effectively liaise with members and stakeholders.

• Organizational Abilities : Excellent attention to detail, with the ability to manage multiple tasks simultaneously and prioritize effectively.

• Customer Service experience

• Must be able to obtain a Public Trust clearance

​ LOCATION: Remote

#GDITFedHealthJobs #GDITHealth

GDIT IS YOUR PLACE At GDIT, the mission is our purpose, and our people are at the center of everything we do. ● Growth: AI-powered career tool that identifies career steps and learning opportunities ● Support: An internal mobility team focused on helping you achieve your career goals ● Rewards: Comprehensive benefits and wellness packages, 401K with company match, and competitive pay and paid time off ● Flexibility: Full-flex work week to own your priorities at work and at home ● Community: Award-winning culture of innovation and a military-friendly workplace

OWN YOUR OPPORTUNITY Explore a career in program management at GDIT and you’ll find endless opportunities to grow alongside colleagues who share your passion for the mission and delivering results.

The likely hourly rate for this position is between $23.30 - $28.75. This is not, however, a guarantee of compensation or salary. Rather, salary will be set based on experience, geographic location and possibly contractual requirements and could fall outside of this range.

Scheduled Weekly Hours: 40

Travel Required: None

T elecommuting Options: Remote

Work Location: Any Location / Remote

Additional Work Locations:

Total Rewards at GDIT: Our benefits package for all US-based employees includes a variety of medical plan options, some with Health Savings Accounts, dental plan options, a vision plan, and a 401(k) plan offering the ability to contribute both pre and post-tax dollars up to the IRS annual limits and receive a company match. To encourage work/life balance, GDIT offers employees full flex work weeks where possible and a variety of paid time off plans, including vacation, sick and personal time, holida

Similar jobs

• Member Specialist — Saltbox · Dallas, Texas, United States
• Membership Manager, B2C Sales — Chief · New York
• Membership Growth Consultant — ChenMed · North Miami Beach
• Member Specialist - Part time — Saltbox · Torrance, California, United States
• Membership Advisor — Fox Corporation · USA NY - New York - 37 W 28th St
• Membership Sales Desk Associates — BJ’s Wholesale Club · Danvers, MA #0030
• Membership Sales Ambassador Full Time — BJ’s Wholesale Club · Lecanto, FL #0276
• Registration Specialist — Lehigh Valley Health Network · Allentown, PA