Medical Transport Communications Specialist II - Transfer Center - 0.75 FTE

About this role

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Day - 12 Hour (United States of America)

This is a Stanford Health Care job.

A Brief Overview The Medical Transport Communications Specialist (CS) II has a mastery of comprehensive and effective communication skills and consistently utilizes C-I-Care principles in the Transfer Center at Stanford Healthcare. Performance of duties including operation and education on multi-line telephones, radio console, weather products including radar and satellite systems, multiple computer database systems, mapping systems, and related systems and equipment in support of air medical transport services for patients who need admission or transfer from referring hospitals to Stanford Healthcare and other health care institutions. Additionally, the CS II participates in training and mentoring new staff in the Transfer Center, is involved in committee work or is an active member of a unit based task force, acts as a resource for clarification and development of operational procedures and protocols in conjunction with the management team.

Locations Stanford Health Care

What you will do • Provides a professional, efficient response to incoming EMTALA (Emergency Medical Transportation and Labor Act) requests, Non-EMTALA requests and consult services for patients needing services at SHC. Partners with nurses and physicians to distinguish both the urgency and escalation of requests, following Destination Service Line and Transfer Center guidelines to determine priority and reprioritization of patients. • Conducts initial telephone intake of information to generate the Medical Record and/or Pre-admission related to requests for transfer of patients from outlying healthcare facilities to Stanford Healthcare and identifies appropriate receiving services needed based on diagnosis, as well as partnering with nurses and physicians to appropriately identify the receiving service. • Develops and promotes positive effective customer service relations with all callers from outside facilities, family members, peers, other air medical transport providers, as well as inter-departmental calls following the principles of CI CARE and HIPAA compliance. • Activates flight and ground transport teams using multiple communication systems and safety protocols, initiates appropriate actions based on the situation and SHC policy. Ensures accurate and timely dispatch of transport requests. Maintains communication with the transport teams always, discerning and relaying pertinent information about the transport to the flight crew. • Maintains an accurate database of referral hospital locations. Reads and interprets county, state and specialized maps for determining locations of accident scenes or referral sources as well as access to these areas. • Keeps an open line of communication with appropriate agencies to ensure proper coordination of transport services in emergency and trauma-related transport activities. Serves as primary communication link and liaison between Life Flight crews and medical teams, referring and receiving facilities/agencies, pilots and the physicians throughout the transport. • Validates accuracy of information of ongoing events and communicates pertinent details to team members such as patient transfer progress, team updates, and destination information with ETA as needed. • Translates chronology of events into the electronic medical record and flight documentation systems (Epic, Flight Vector & Complete Flight). • May assist with training, assigning and reviewing the work of Communications Specialists. • Examines, reads and interprets weather products including radar and satellite systems as requested. monitors weather conditions, utilizes flight following systems and all other communication equipment associated with Life Flight transports, missions, as well as incoming air traffic from outside sources. • Operates communications center’s multi-telephone lines, two-way radio transmission and receiving console, computer database, mapping systems and equipment in support of air-based medical patient transport services. • Provides information on aircraft or ground transport availability, weather projections, locations and time estimates. • Receives incoming calls and coordinates teleconferences with referring and attending physicians, flight nurse, referral source and appropriate receiving units, including advising physicians and nurses regarding the ramifications of denying admission to patient protected under EMTALA rules and regulations. • Responds to emergency transport calls and dispatch of Life Flight crews per established procedures. • Initiates EPIC registration account for Life Flight billing; create the HOV (Hospital Outpatient Visit) for accurate revenue collection. • Manage staffing coverage and API for departmental shortages daily. • Manages response to County based EM (Emergency Medical) System notifications. • Attends Safety Meetings and Daily Safety briefing on admissions and readiness, as well as post flight de-briefings, and manages Complete Flight for all Life Flight activity. • Managing Tele-stroke process for SHC partners. • Management of patient placement for “Psychiatric Out of ED process”, records management, facility location, organization of transportation as needed. • Coordination of transportation to SHC from SHC offsite facilities as requested. • Ensures expedited coordination of SIR (Stroke Interventional Radiology) Activation Process for neurology calls, connecting the Administrative Nursing Supervisor, Cath lab, Neurology team, Critical Care Response Team, and LifeFlight. • Daily compilation of on-call schedule for all Service Lines for departmental distribution. • Training and management of HIMS (Health Information Management System) scanning, and records management. • Training and knowledge of

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