Medical Imaging Field Engineer - Cleveland, OH

About this role

Join us in pioneering breakthroughs in healthcare. For everyone. Everywhere. Sustainably.

Our inspiring and caring environment forms a global community that celebrates diversity and individuality. We encourage you to step beyond your comfort zone, offering resources and flexibility to foster your professional and personal growth, all while valuing your unique contributions.

•            Service Area –   Cleveland, Ohio  

•            Shift Requirements after onboarding/training for this role:   M-F,   10 :00 AM – 7:00   PM  

This is a role well suited to an ambitious professional, looking for the next step in their career. As a  Customer Service Engineer II,  you will   be responsible for :  

• You will be servicing   MR   Imaging Equipment in the   Cleveland, Ohio   area. Customer Service Engineer Level based on prior experience.  

• You will   be responsible for   installing, troubleshooting,   repairing   and performing preventative maintenance on all Siemens Healthcare   systems   at customer sites with minimal supervision.  

• You will   be responsible for   delivering both   timely   and effective repairs as well as adequate training of operators to ensure   optimal   system performance, resulting in superior customer satisfaction.  

• You will manage financial performance within their territory, meeting or exceeding budget for revenue generation, expense   control   and inventory management.  

• You will manage company assets to include a company car, cell phone, computer, tools, inventory parts, etc.  

• Establish and   maintain   proper business relationships with customers and peers, as well as performing necessary administrative duties accurately.  

​

This position may suit you best if you are familiar with what is below,   and would like to do develop your career with   Healthineers  

• You have knowledge and experience performing service, preventative   maintenance   and modifications on Medical Imaging Equipment at customer sites with minimal supervision .  

• You have the ability and experience to   establish   and maintain proper business relationships with customers and peers, as well as performing necessary administrative duties accurately.  

• You have experience in testing,   repairing   and   maintaining   capital medical equipment .  

• You have strong customer service and communication skills .  

• You are proficient in the use of tools and service test equipment .  

• General understanding of the principles of electricity, power supplies, and grounding .  

​

Required skills to have for the success of this   role  

• Minimum high school diploma; technical   Associates Degree   or equivalent preferred.  

•   Must be proficient in the use of tools and service test equipment, with the ability to work both individually and in an established team setting.  

• Proficiency   in all necessary network applications and tools (including but not limited to   eVO ,   mButler , MS Office applications, Concur, NAM Customer Service website—Engineer Tools).  

• 3 +   years' experience   as a medical technologist or field service engineer (biomedical engineer) servicing diagnostic instruments needed.  

• Valid driver's license, ability to drive independently day and night, and   good driving   record   required .  

• Physical Requirements: Lifting 50lbs (floor to above waist/head), walking, ladder/stepstool climbing, bending, twisting, sitting work, squatting work, standing work, high-reach, fine grasping manipulation, good vision, and ability to work alone.  

• Must   demonstrate   excellent judgment in customer relations and in managing company resources; strong   competency in instrument systems technology to include mechanics, electrical, chemistry, and software technology; experience with electronics, hydraulic and pneumatic systems.  

​ This role is governed by our Fleet Safety Policy. To be eligible for employment, applicants must hold a valid driver’s license in the state they reside and may not have any prior DUI/DWI convictions or pending DUI/DWI charges or other serious moving violations (unless such a restriction is prohibited by state/local law).

Who we are : We are a team of more than 72,000 highly dedicated Healthineers in more than 70 countries. As a leader in medical technology, we constantly push the boundaries to create better outcomes and experiences for patients, no matter where they live or what health issues they are facing. Our portfolio is crucial for clinical decision-making and treatment pathways.

How we work: When you join Siemens Healthineers, you become one in a global team of scientists, clinicians, developers, researchers, professionals, and skilled specialists, who believe in each individual’s potential to contribute with diverse ideas. We are from different backgrounds, cultures, religions, political and/or sexual orientations, and work together, to fight the world’s most threatening diseases and enable access to care, united by one purpose: to pioneer breakthroughs in healthcare. For everyone. Everywhere. Sustainably.

To find out more about Siemens Healthineers businesses, please visit our company page here .

The base pay range for this position is:

$58,240 - $80,080 Factors which may affect starting pay within this range may include geography/market, skills, education, experience, and other qualifications of the successful candidate.

If this is a commission eligible position the commission eligibility will be in accordance with the terms of the Company's plan. Commissions are based on individual performance and/or company performance.

The Company offers the following benefits for this position, subject to applicable eligibility requirements: medical insurance, dental insurance, vision insurance, 401(k) retirement plan. life insurance, long-term and short-term disability insurance, paid parking/public transportation, paid time off, paid sick and safe time.

Position must have full access to Siemens Healthineers' c

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