Medical Assistant III - Arcadia OHNS Clinic - Full Time 8 Hour Days (Non-Exempt)(Non-Union)

About this role

As a Medical Assistant III, the incumbent will be responsible for performing complex and/or specialized patient-oriented procedures under the supervision of a clinician, Registered Nurse (RN), or Licensed Vocational Nurse (LVN) to ensure safe patient care. This incumbent will provide support to medical care providers in an outpatient/clinic setting such as, but not limited to, room patients, set up equipment and instruments, assist providers with performing, exams and procedures, cleans and stocks exam rooms, and provides proper documentation in electronic patient chart. Additionally, patient-care duties include recording systemic history, obtaining pertinent vitals, performing appropriate diagnostics, and preparing/assisting with minor procedures. Assist with administrative duties including patient follow up calls, prescription refills, clinic preparation, file preparation, appointment scheduling, submission of billing, insurance verification, sending dictations, and insurance verification. The medical assistant is also responsible for keeping the provider moving in the office and will be expected to provide some patient education. Daily interactions with staff, supervisor, and doctors, as well as periodic meetings with departmental leader(s). In addition, the Medical Assistant III will provide administrative and front office support including greeting patients, performing patient check-in/out processes, collecting patient payments, performing insurance verification, scheduling surgeries/procedures, patient follow-up appointments and/or ancillary testing, obtaining records/authorizations, and creating encounter(s) in patient registration system(s). Uphold smooth patient flow throughout the front office experience to ensure efficiency and effectiveness.

Departmental Specific Summary

Essential Duties • Clinical Duties • Performing complex and/or specialized patient-oriented procedures under the supervision of a clinician, Registered Nurse (RN), or Licensed Vocational Nurse (LVN) to ensure safe patient care. • Accurately document, record, and update patient’s medical history, and all other medical information as requested by provider, in electronic and/or paper medical record. • Perform all necessary tests for providers to adequately diagnose patients. • May perform screening tests, including vision, EKG test, pulmonary function test and other tests within scope of practice as ordered. • May perform laboratory duties to include, e.g.; drawing blood, obtaining blood specimens for testing, urine analysis, and urine and throat cultures as needed and ordered. • May administer immunizations, injections and medication, within scope of practice and as per provider’s orders, and complies with immunization and medication administration handling and storage policy and procedure. • Provide assistance to physicians during minor surgical procedures by setting up instruments and medications, responding to physician needs during procedure and prepare instruments after procedure for reprocessing. • Process patient requests for medication refills including contacting pharmacies to order prescription refills. Determine the need for physician review of prescription refills. • Be willing to be trained and use newer technologies (training will be provided). • Assist and educate patients on how to take their medications. • Handle daily schedule to assure that patients are seen at proper intervals. • Maintain equipment and supplies for patient examination rooms. This includes dating topical medications and removing expired materials. • Properly clean/disinfect instruments and equipment routinely. • Prepare the necessary supplies for diagnostic testing, exams, and procedures. • Provide basic maintenance of all clinic equipment. • Ensure instruments and devices are clean, fully functional, and sterilized if necessary. • Ensure rooms are stocked daily with medications and supplies, place orders as necessary and appropriate. • Consult with physician concerning test results and alert physician to positive test results or test abnormalities. • Report patient concerns, symptoms, reactions, and changes to licensed clinic personnel. • Serve as liaison between the medical staff and patients to answer questions, coordinate patient care, and/or provide patient education. • Monitor and track work requests. • Perform all tasks in a safe manner in compliance with organizational safety policies and according to applicable regulations; maintain a neat workstation and environment. • Maintain confidentiality of all records and information related to patients, physicians, employees, the University and in related interests. • Obtain, document and update in appropriate system(s) all necessary patient information. • Provide technical support services where needed. • General Administrative Duties • Triage patient issues to achieve timely resolution. Resolve patient problems related to such matters as billing, coordination of patient tests, appointments, and/or medical records. • Respond to patient messages and/or voicemails, same day. • Respond to requests by doctors and technical staff during clinic. Make phone-calls as requested and obtain records as needed. • For cancellations and no-shows, follow appropriate steps as per policy. • Maintain clinic/patient flow, balancing patient registration requirements, patient appointment times, and non-appointment activities. • Serve as a liaison between outpatient clinics and programs in administrative matters. Help to maintain a therapeutic atmosphere by providing a supportive interface between patients, providers, and staff. • Assist providers in performing schedule changes. • Review active worklist(s) and address patient account needs. • Always maintain and protect patient confidentiality. • Keep clinic and patient reception area(s) organized and neat. • Maintain adequate levels of front and back-office supplies. • Assist with abstracting, scanning, and cataloging paper records into the el

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