Marketing Sr. Business Controls Specialist

About this role

Job Description:

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day.

Being a Great Place to Work and providing a culture of caring is core to how we drive Responsible Growth. We are intentional about fostering an inclusive workplace where every teammate has the opportunity to succeed, build a career and contribute to our shared success. This includes attracting and developing exceptional talent, recognizing and rewarding performance, and supporting our teammates’ physical, emotional, and financial wellness through affordable, competitive and flexible benefits.

We value the unique perspectives individuals bring from all backgrounds and career paths - whether shaped by military service, community college education, or a wide range of work and life experiences. These journeys foster resilience, leadership and innovation, strengthening our workforce and positively impact the communities we serve.

Bank of America is committed to an in-office culture that supports collaboration, engagement, and career development. Our approach includes clear in-office expectations, while providing an appropriate level of flexibility based on role-specific responsibilities and business needs.

At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us!

Job Description: This job is responsible for driving and executing on internal control discipline and operational excellence within a Line of Business (LOB) or Enterprise Control Function (ECF). Key responsibilities include providing analytical and administrative support for LOB or ECF specific processes and tools to drive adherence to enterprise-wide standards. Job expectations include monitoring and testing controls and implementing quality assurance and quality control processes within the LOB or ECF by evaluating data to help identify, track, and report issues and control improvements for remediation.

Responsible for executing and monitoring key marketing processes and reporting activities that support risk management, governance, and operational excellence.  The role performs quality assurance reviews of ERA Checklists, provides guidance to stakeholders on control requirements and remediation of identified defects, monitors compliance with established processes, and identifies opportunities to enhance control execution. 

Responsibilities also include oversight of development and maintenance of recurring control reports, ad-hoc risk monitoring, and partnering with business stakeholders to promote adherence to Enterprise Marketing governance standards.  The position supports continuous improvement efforts through process enhancement, reporting development, and knowledge sharing across the organization. • Perform and oversee ~7,500 ERA checklist reviews annually, to facilitate marketing campaign launches and support execution of established marketing control processes.

• End-to-end ownership of the ERA checklist review process including procedure ownership, stakeholder engagement, and defect reporting

• Partner with stakeholders to guide and support navigation of the ERA checklist process.

• Respond to stakeholder questions regarding control review requirements and related processes.

• Proactively engage stakeholders to address and prevent repeat submission defects.

• Host monthly office hours for marketers to provide process guidance and highlight best practices.

• Manage reporting activities related to ERA defects

• Maintain knowledge of applicable standard operating procedures, review requirements, and business control processes.

• Provide subject matter expertise on ERA checklist reviews to guide and influence system development 

• Contribute to the execution of Enterprise Marketing Business Controls activities aligned with risk, operational excellence, and growth objectives.

Required Qualifications: • Strong knowledge of risk management, internal controls, governance frameworks, and operational excellence principles within a complex business environment

• Demonstrated experience executing, monitoring, testing, and reporting on control activities to ensure adherence to established policies, procedures, and enterprise standards

• Ability to perform detailed quality assurance reviews, identify control deficiencies, assess root causes, and drive timely remediation of identified defects

• Strong analytical and problem solving skills with the ability to evaluate data, identify trends, and develop reporting that informs risk and business decision making

• Experience developing, maintaining, and enhancing recurring governance, risk, and control reporting

• Effective verbal and written communication skills with the ability to explain complex control requirements and influence stakeholders across varying levels of the organization

• Proven ability to build relationships and partner with business, risk, compliance, and operational stakeholders to improve control execution and process adherence

• Strong organizational skills with the ability to manage high volumes of work, prioritize competing demands, and meet deadlines in a fast paced environment

• Exceptional attention to detail with the ability to review large volumes of work accurately while maintaining consistency, quality, and adherence to established control requirements

Responsibilities: • Oversees the design and effectiveness of the risk and control environment to support Client Operational Services and ensure adherence to enterprise-wide standards

• Supports the monitoring and testing of controls by evaluating data to identify issues and control improvements for remediation

• Implements optimized controls and enhanced Quality Assurance (QA) practices to support business continuity efforts

• Conducts and coordinates quality i

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