Marketing Operations Technologist

About this role

Location Details:

At GoDaddy the future of work looks different for each team. Some teams work in the office full-time, others have a hybrid arrangement (they work remotely some days and in the office some days) and some work entirely remotely.

This is a remote position, so you’ll be working remotely from your home. You may occasionally visit a GoDaddy office to meet with your team for events or meetings.

This position is not eligible to be performed in Alaska, Mississippi, North Dakota, or the Virgin Islands.

GoDaddy is not currently considering candidates for this role in California, Seattle, or NYC.

Join our team

You will be creating and implementing call routing rules across multiple platforms, creating and handling outbound calling campaigns, and working across teams to assist in meeting their goals. Ensuring day-to-day business operates as intended and gathering information to improve the processes. It is all centered on the ultimate measure of customer satisfaction – the outcome of earning their business. The ideal candidate will learn and enhance the outbound phone operations at GoDaddy, will become an expert with many of our campaign and CRM tools, and will build a very strong network across operations and technical teams.

What you'll get to do...

• Assist in the design and creation of Salesforce CRM routing rules to segment opportunities for inbound, manual outbound, and Genesys dialer driven outbound campaigns

• Develop and manage campaigns in Message Gears for use in call routing and Cisco outbound campaigns powered by dialers

• Use SQL queries, reporting tools, and built-in reporting to review and analyze statistical data to ensure department is meeting metrics and goals in many facets of the business. Perform analysis when finding outliers in sets of data down to an individual guide/campaign basis. Provide data and findings to Dialer Manager for further review/presentation to Operations

• Supervise and analyze day to day call routing and dialer system operations, dialing campaign performance, and make sure agents are engaged efficiently. Using discretion and independent judgment, manage and actively adjust routing rules, campaigns and dialer functions to meet contact and list penetration goals and optimize contact and sales results

• Run, review, and work with team to present/display pre-built reporting. Including basic analysis of trends and optimization strategy

• Communicate and build positive professional relationships with the global CARE and Commerce departments, from the guides to the VP, working closely with partners such as Routing, Telecom, Opal, Marketing, CRM Development (GoDaddy and Salesforce), and Legal

Your experience should include...

• 3+ years of professional experience in SQL querying and Relational Databases

• 3+ years of experience working with Salesforce CRM, including system configuration, opportunity management, and lead/opportunity routing

• 2+ years of hands-on experience with dialer hardware and software configuration, administration, and troubleshooting, with preferred experience in Genesys, Cisco, and LCM environments

• A strong customer focus with demonstrated success in problem solving, teamwork, adaptability, planning, decision making, and data analysis

You might also have...

• A Demonstrated knowledge and understanding of key outbound call center performance metrics such as contact rates, conversion, list penetration, abandoned rates, etc

• A proven ability to quickly assess complex situations, develop effective solutions, and execute with minimal supervision

We encourage you to apply even if your experience or skillset doesn’t align perfectly with every requirement. We value a wide range of backgrounds and transferable skills, and we are excited to support learning and growth.

About us... GoDaddy is empowering everyday entrepreneurs around the world by providing the help and tools to succeed online, making opportunity more inclusive for all. GoDaddy is the place people come to name their idea, build a professional website, attract customers, sell their products and services, and manage their work. Our mission is to give our customers the tools, insights, and people to transform their ideas and personal initiative into success. To learn more about the company, visit About Us .

At GoDaddy, we know diverse teams build better products—period. Our people and culture reflect and celebrate that sense of diversity and inclusion in ideas, experiences and perspectives. But we also know that’s not enough to build true equity and belonging in our communities. That’s why we prioritize integrating diversity, equity, inclusion and belonging principles into the core of how we work every day—focusing not only on our employee experience, but also our customer experience and operations. It’s the best way to serve our mission of empowering entrepreneurs everywhere, and making opportunity more inclusive for all. To read more about these commitments, as well as our representation and pay equity data, check out our Diversity and Pay Parity annual report which can be found on our Diversity Careers page .

We also embrace our diverse culture and offer a range of Employee Resource Groups ( Culture ). Have a side hustle? No problem. We love entrepreneurs! Most importantly, come as you are and make your own way.

GoDaddy is proud to be an equal opportunity employer. GoDaddy will consider for employment qualified applicants with criminal histories in a manner consistent with local and federal requirements.   Refer to our full EEO policy.

Our recruiting team is available to assist you in completing your application. If they could be helpful, please reach out to myrecruiter@godaddy.com .

Colorado Residents: In any materials you submit, you may redact or remove age-identifying information such as age, date of birth, or dates of school attendance or graduation. You will not be penalized for redacting or removing this information.

GoDaddy doesn’t

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