Managing Vice President, Technology Product Management & Platform Strategy

About this role

Managing Vice President, Technology Product Management & Platform Strategy  

About Gartner’s   GSST Organization   The Global Sales & Services Technology (GSST) organization empowers Sales and Services teams through innovative technology and analytics solutions, driving collaboration, productivity   to drive up NCVI . GSST operates as an integrated, agile team, standardizing technology solutions,   leveraging   AI, and fostering a culture of trust and transparency.  

About the Role   This newly created, high-visibility role is pivotal in shaping Gartner’s technology product management and platform strategy for Sales and Services. The MVP will lead strategic product management   for Territory and Service Request systems , platform operations, and value capture for CRM and AI technology investments supporting 10,000+   Sales & Services   users.   Working across business, technology, data, and operations teams, this individual will   help   ensure investments are prioritized, adopted, measured, and continuously enhanced to drive productivity, client engagement, retention, and growth.    

Success in this role requires a strong blend of product management leadership, strategy, stakeholder influence, and   analytics , ensuring Gartner's technology ecosystem delivers measurable business outcomes and exceptional user experiences.  

Key Responsibilities  

• Strategic Product Management:   Lead the vision, strategy, and execution for Sales and Services Territory   and Service Request   automation ,   ensuring alignment with Gartner’s business priorities and measurable outcomes.   Le verage emerging AI innovations to build compelling territory design tools .  

• Platform Operations Leadership:   Oversee a multi-disciplinary team delivering L1 support for Salesforce and AI tools, product management for the ISR Tool, and security/compliance for the Salesforce platform   and AI tools .  

• AI & Technology Innovation:   Champion the   implementation   of   AI and emerging technologies to drive productivity, simplify workflows, and deliver innovative solutions   across core territory too ls, platform operations, ISR and end-user support .  

• Value Capture & Impact Measurement:   Build and operationalize frameworks to quantify the ROI of CRM and AI investments, partnering with stakeholders to maximize value realization.  

• Cross-Functional Partnership:   Serve as a trusted advisor, collaborating with Sales, Services, Analytics,   IT   and Change Management leaders to drive technology adoption, integrated experiences, and business agility.  

• Team Leadership & Development:   Inspire, mentor, and develop high-performing teams across product management, platform operations, and value capture, fostering a culture of innovation and strategic thinking.  

Core Teams Under MVP  

1. Territory Product Management:   Leads product management for Sales and Services Territory automation   

2. Platform Operations:  

• L1 support for Salesforce and AI tools  

• Product management for the ISR Tool  

• Security and compliance for Salesforce   

3. Value Capture of Technology Investments:   New function to measure the quantitative impact of CRM and AI investments  

Qualifications & Experience  

• 12+ years’ progressive experience in   area s of   technology ,   product management, operations,   digital   transformation   or related fields  

• Proven   track record   in leading large-scale, cross-functional initiatives with measurable business impact  

• Ability to translate business strategy, user needs, and market trends into compelling product roadmaps and platform investments.  

• Experience with CRM, Salesforce, and AI tools;   understanding of   enterprise security and compliance .  

• Demonstrated ability to   identify , scale, and   optimiz e   digital   and AI-enabled   solutions that drive operational efficiency and business growth.  

• Strategic, analytical mindset and ability to translate business needs into technology solutions  

• Expertise   building and leading product organizations that   leverage   Agile principles, experimentation, user feedback, and continuous delivery.  

• Exceptional stakeholder management and executive communication skills  

• Demonstrated ability to lead, mentor, and develop high-performing teams  

• Experience in consulting, transformation, strategy, or enterprise change initiatives is highly preferred, with   demonstrated   success driving impact through influence rather than direct authority.  

• Bachelor’s degree   required ;   MBA or   advanced degree preferred  

Why This Role?  

• Strategic Impact:   Shape the future of Gartner’s technology platform and product strategy at an enterprise scale.  

• Technology &   AI Leadership:   Drive the adoption and integration of AI to deliver business value.  

• High Visibility:   Partner with senior leadership and influence technology direction for 10,000+ users.  

• Culture of Innovation:   Join a collaborative, agile, and high-performing team dedicated to   technology driven   business   innovation and   transformation.  

Who are we?

At Gartner, Inc. (NYSE:IT), we guide the leaders who shape the world.

Our mission relies on expert analysis and bold ideas to deliver actionable, objective business and technology insights, helping enterprise leaders and their teams succeed with their mission-critical priorities.

Since our founding in 1979, we’ve grown to 20,000 associates globally who support over 13,000 client enterprises in ~90 countries and territories. We do important, interesting and substantive work that matters. That’s why we hire associates with the intellectual curiosity, energy and drive to want to make a difference. The bar is unapologetically high. So is the impact you can have here.

What makes Gartner a great place to work?

Our vast, virtually untapped market potential offers limitless opportunities – opportunities that may not even exist right now – for you to grow

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