Manager, Workplace Services

About this role

Work Location: New York, New York, United States of America Hours: 40 Pay Details: $72,280 - $117,520 USD TD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been designed to allow colleagues to progress through the salary range over time as they progress in their role. The base pay actually offered may vary based upon the candidate's skills and experience, job-related knowledge, geographic location, and other specific business and organizational needs. 

As a candidate, you are encouraged to ask compensation related questions and have an open dialogue with your recruiter who can provide you more specific details for this role.

Line of Business: Business Management, Strategy & Support Job Description: Department overview:

Our Enterprise Real Estate team helps build our business from the ground up in all the communities we serve. In this dynamic space, the team designs, develops, and manages our corporate real estate portfolio while creating exceptional workplace experiences that enable colleagues to connect, collaborate, and perform at their best.

The Workplace Ambassador Program is a key component of the workplace experience strategy, delivering hospitality-focused services, operational support, colleague engagement, and workplace readiness across TD's corporate portfolio. Workplace Ambassadors serve as the local face of Enterprise Real Estate, helping create welcoming, seamless, and engaging workplace environments.

Job Overview:

The Manager, Workplace Ambassador Services is responsible for the strategic leadership, operational management, and continuous evolution of the Workplace Ambassador Program across an assigned portfolio of locations. This role leads a team of Workplace Ambassadors, ensuring consistent service delivery, operational excellence, colleague satisfaction, and alignment to Enterprise Real Estate objectives.

As the program owner, the Manager establishes service standards, workforce strategies, operational processes, and governance practices that support a best-in-class workplace experience. The role partners closely with business leaders and cross-functional stakeholders to ensure workplace services continue to meet evolving colleague and business needs.

Depth & Scope: • Manages a small team of Business Management Analysts, providing general research, evaluation, operational, reporting and/or analytical support to the broader business management mandate or focused on one of the business management functional specializations • Sound knowledge and understanding of businesses / technology, and organizational practices/ disciplines • Sound knowledge of external competition, industry and/or market trends in relation to own function / business • Focuses on short to medium -term issues (e.g. monthly-quarterly)

Education & Experience: • Undergraduate degree • 5-7 years related experience

Preferred skills: • Undergraduate degree or equivalent experience in Business, Hospitality, Facilities Management, Workplace Services, Operations, or a related field. • 5+ years of experience in workplace services, hospitality, operations, facilities management, customer experience, or a related discipline. • 3+ years of progressive people leadership experience managing large teams and/or leaders. • Proven ability to lead multi-site service operations in a complex corporate environment. • Strong stakeholder management and executive communication skills. • Demonstrated success leading organizational change and operational transformation initiatives. • Excellent analytical, strategic thinking, and problem-solving capabilities. • Advanced proficiency with Microsoft Office Suite and workplace technology platforms.

Physical Requirements: Never: 0%; Occasional: 1-33%; Frequent: 34-66%; Continuous: 67-100% • Domestic Travel – Occasional • International Travel – Never • Performing sedentary work – Continuous • Performing multiple tasks – Continuous • Operating standard office equipment - Continuous • Responding quickly to sounds – Occasional • Sitting – Continuous • Standing – Occasional • Walking – Occasional • Moving safely in confined spaces – Occasional • Lifting/Carrying (under 25 lbs.) – Never • Lifting/Carrying (over 25 lbs.) – Never • Squatting – Never • Bending – Never • Kneeling – Never • Crawling – Never • Climbing – Never • Reaching overhead – Never • Reaching forward – Never • Pushing – Never • Pulling – Never • Twisting – Never • Concentrating for long periods of time – Continuous • Applying common sense to deal with problems involving standardized situations – Continuous • Reading, writing and comprehending instructions – Continuous • Adding, subtracting, multiplying and dividing – Continuous

The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties and skills required. The listed or specified responsibilities & duties are considered "essential functions" for ADA purposes.

Who We Are: TD is one of the world's leading global financial institutions and is the fifth largest bank in North America by branches/stores. Every day, we strive to make every interaction, product, and experience remarkably human and refreshingly simple for over 27 million households and businesses in Canada, the United States and around the world. More than 95,000 TD colleagues bring their skills, talent, and creativity to foster deeper relationships, ensure disciplined execution, and build a simpler, faster banking experience. TD is deeply committed to being a leader in client experience, that is why we believe that all colleagues, no matter where they work, are client facing. Together, we are reimagining what banking can be for our clients, colleagues and communities.

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