Manager, Supply Chain Technology

About this role

IMPORTANT NOTICE FOR INTERNAL APPLICANTS ONLY: Internal applicants MUST apply to the internal job posting through the Mattress Firm Workday system. To view the list of current internal Job Postings, type “Jobs Hub” into the Workday search bar and click on the link. If you are unable to view the job posting, don't hesitate to get in touch with your Talent Acquisition representative . 

Is your current job a nightmare? Make it a dream job at Mattress Firm®!    Join Mattress Firm and have the job of your dreams!    Helping people sleep well so they live well is at the core of what we do. The right mattress matters, and so does the right career.

We work hard and sleep hard—and embrace the fact that each of us has our own way of getting our best, most efficient work done. For our corporate team members, whether you work in a hybrid schedule at our Houston BedQuarters (BQ) or are fully remote, we trust you with the freedom to decide how best to contribute and collaborate in your role. Job Details: The (REMOTE) Manager, Supply Chain Technology, is responsible for the delivery, support, and continuous improvement of technology solutions that enable efficient warehouse, transportation, and final-mile operations. Reporting to the Director, this role provides technical leadership for Warehouse Management Systems (WMS), Final Mile Delivery platforms, integrations, and related supply chain technologies. The Manager partners closely with Distribution Center Operations, Transportation, Logistics, and Tech teams to deliver reliable and scalable solutions that improve operational performance and customer experience. This role leads project delivery, production support, system enhancements, vendor management, and technology modernization efforts across assigned platforms. In this role, you should have a strong technical expertise in WMS, final-mile delivery solutions, integrations, SQL, APIs, and operational support. You are responsible for troubleshooting complex issues, driving root cause resolution, ensuring system stability, and optimizing technology capabilities and leverage AI where applicable to support business growth. The Manager also leads project and cross functional teams, manages vendor relationships, and ensures technology investments deliver measurable business value.  

Essential Responsibilities   • Manage the execution of assigned Supply Chain Technology initiatives aligned with business goals, operational priorities, and enterprise IT direction.  

• Translate roadmap priorities into actionable delivery plans, backlog items, dependencies, release plans, and support activities.  

• Identify and recommend technology improvements that optimize warehouse operations, inventory management, transportation, vendor integration, and final mile delivery processes  

• Contribute to continuous improvement efforts that improve scalability, efficiency, reliability, and associate/customer experience across the supply chain ecosystem.  

• Support adoption of modern technologies that enhance distribution center operations, logistics execution, and final mile delivery capabilities.  

• Partner with the Director, business teams, vendors, and IT peers to evaluate AI, automation, analytics, and emerging technology opportunities that improve service levels, reduce costs, and increase operational visibility.  

• Manage assigned capabilities within core supply chain platforms, including WMS/TMS, ERP integrations, logistics systems, and final mile delivery solutions.  

• Support high system availability, performance, and operational continuity across distribution centers and logistics operations.  

• Partner closely with Logistics and Operations teams to enhance processes across receiving, inventory, picking, staging, shipping, routing, delivery execution, and related support workflows.  

• Coordinate issue resolution, defect management, workaround validation, root cause follow-up, and sustainment documentation for assigned systems.  

• Collaborate with infrastructure, integration, application, and support teams to ensure reliable, secure, and scalable systems supporting supply chain operations.  

• Coordinate vendor activities, delivery checkpoints, support follow-up, and performance inputs for application platforms, hardware, and third-party services.  

• Support vendor reviews, QBR preparation, service discussions, and action item tracking in partnership with the Director.  

• Ensure effective integration follow-through across ERP and supply chain systems to enable seamless data flow and operational efficiency.  

• Ensure assigned solutions are delivered in alignment with enterprise standards for security, compliance, reliability, change management, and operational controls.  

• Track KPIs, operational metrics, delivery health, issue trends, and performance indicators to support governance and operational excellence.  

• Partner with InfoSec, IT leadership, vendors, and support teams to maintain controls, data integrity, and responsible system access across assigned supply chain systems.  

• Build strong relationships with Supply Chain leadership, Logistics and Operations teams, business stakeholders, vendors, direct reports, and IT peers to understand priorities and translate them into actionable technology solutions.  

• Serve as a credible partner who provides guidance on system capabilities, delivery trade-offs, support impacts, and practical implementation considerations.  

• Facilitate communication between business and IT to ensure alignment, readiness, adoption, issue resolution, and successful outcomes.  

• Prepare clear status updates, meeting materials, decision summaries, action item tracking, and leadership communications.  

• Foster a collaborative, accountable, and results-oriented team culture focused on delivery quality, operational excellence, and business partnership.  

• Promote disciplined execution, knowledge sharing, documentation, and continuous improvement wit

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