Manager, Strategy and Operations

About this role

At Bristol Myers Squibb, our employees often ask, “Who are you working for?”—a question that fuels collaboration, accountability, and urgency in our work. Our purpose-driven culture inspires us to discover, develop, and deliver innovative medicines to prevail over serious diseases. We offer uniquely interesting and meaningful work, opportunities for growth, and a supportive environment that values inclusion, wellbeing, flexibility, and comprehensive benefits. This is work that transforms the lives of patients, and the careers of those who do it.

Function Summary Data & Quantitative Sciences (DQS) is a global organization within Bristol Myers Squibb focused on advancing drug development through data, analytics, statistics, and quantitative sciences. DQS partners across Research & Development to accelerate decision-making, drive operational excellence, and enable the delivery of innovative medicines to patients worldwide. The DQS Strategy & Operations team serves as the operational backbone of the organization, enabling effective governance, execution, communications, workforce engagement, and business operations. The team partners closely with the DQS Leadership Team (LT), Human Resources, Finance, Procurement, Compliance, and business stakeholders to ensure organizational priorities are executed efficiently and consistently.

Position Summary The Strategy and Operations Manager plays a critical role in enabling the success of the DQS operating model by driving governance, operational excellence, leadership communications, engagement programs, and overall business operations. A member of the DQS Strategy & Operations team, this individual serves as a trusted partner to the DQS Leadership Team, ensuring organizational priorities are translated into action and executed with discipline. The successful candidate is highly organized, proactive, and execution-focused, capable of managing multiple priorities in a fast-paced global environment. This role requires strong project management, communication, stakeholder engagement, and operational skills to support a complex, matrixed organization. The Leadership Operations Manager identifies risks, drives accountability, proactively solves problems, and continuously improves operational processes that support the overall effectiveness of the DQS organization.

Key Responsibilities Leadership Governance & Operating Rhythm • Own the DQS Leadership Team's governance cadence, agenda planning, and meeting logistics.

• Track leadership action items and commitments to ensure accountability and follow-through.

• Build and maintain leadership dashboards, scorecards, and the annual operating calendar.

• Surface execution risks and interdependencies, and drive visibility into organizational priorities.

Communications & Engagement Programs • Lead planning and execution of DQS Town Hall, DQS Week, and other leadership forums and events.

• Organize leadership offsites, strategy sessions, and summits.

• Manage executive communication calendars and ensure consistent organizational messaging.

• Develop executive presentations and organizational storytelling materials.

Talent & Culture Activation • Coordinate leadership visits to key global sites

• Partner with HR on the annual talent and calendar and high-potential talent programs.

• Drive enterprise survey action planning and track progress against commitments.

• Support onboarding, assimilation, and cross-functional networking and culture-building initiatives.

Operational Excellence & Quality • Coordinate KPI reviews and maintain operational health metrics and performance indicators.

• Track quality, audit, inspection, and compliance action items, and support organizational readiness.

Business Operations & Infrastructure • Manage contracts, purchase orders, invoicing, and accrual tracking in partnership with Finance, Procurement, and Legal.

• Monitor operational expenditures and support budget governance.

• Own SharePoint administration, including permissions, access requests, and content governance.

• Coordinate updates to operational templates, tools, and repositories, and support process automation.

Qualifications & Experience Required Qualifications • Bachelor's degree in Business Administration, Life Sciences, Project Management, Operations, Communications, or a related field.

• 5+ years of experience in business operations, strategy and operations, program management, organizational effectiveness, or a related discipline.

• Experience supporting senior leaders and working within complex, matrixed organizations.

• Demonstrated success managing multiple projects and priorities simultaneously.

• Strong proficiency in Microsoft 365 applications, including PowerPoint, Excel, Word, SharePoint, Teams, and Copilot-enabled productivity tools.

• Exceptional organizational, communication, and stakeholder management skills.

Preferred Qualifications • Experience within the pharmaceutical, biotechnology, healthcare, or life sciences industry.

• Experience supporting leadership teams, governance processes, and executive communications.

• Familiarity with procurement, financial operations, contracts, and invoicing processes.

• Experience administering SharePoint sites and collaboration platforms.

• Experience with reporting, dashboards, metrics, and business performance tracking.

• Knowledge of quality, compliance, audit, or inspection-related processes.

• Experience with queries, reporting, and/or dashboard features of document or data repositories, e.g., Veeva, a plus.

• Experience with SAP/Ariba for invoicing and contracts preferred.

• Familiarity with the principles of GCP or similar guidance documents and ability to proactively ensure compliance a plus.

Leadership Competencies • Strategic Partner: Build trusted relationships with leaders and stakeholders while translating strategic priorities into operational execution.

• Effective Communicator: Demonstrate exceptional written and ver

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